Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2023 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Great job
Polite and professional technicians

Report a concern   February 16, 2023 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

It was fast, quick drying and the service was fabulous!

Report a concern   February 16, 2023 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Jesse was professional and got the job done in a reasonable timeframe.

Report a concern   February 16, 2023 — Rated 10 out of 10 by T.O. Zerorez Phoenix
What do you like about our products and services?

Did a great job and was attentive to our needs.

Report a concern   February 16, 2023 — Rated 10 out of 10 by Shelly Perlmutter Zerorez Phoenix
What do you like about our products and services?

Brandon and his crew were awesome. Explained everything before work began. Very thorough
with all that they did, from removing vent covers to final clean up. especially in a house that is 40 years old and had cats....!
Would highly recommend Brandon's company for vent cleaning to anyone who asks..!
Shelly
.

Report a concern   February 16, 2023 — Rated 4 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your company isn't any better than any other rug cleaning company. Zero Rez doesn't mean anything. I have had other carpet cleaners use chemicals (just like you do, but you say you don't even though the receipt i got charged an extra $100 for chemicals) and none of them left any residue or any problems. Basically, it is all a marketing ploy to get people to use the company.

Report a concern   February 16, 2023 — Rated 0 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet had way too much water, it took 72+ hours to dry and the carpet looks like it has a balled up texture, we are extremely disappointed.

Report a concern   February 16, 2023 — Rated 10 out of 10 by Tara Maier Zerorez Phoenix
What do you like about our products and services?

Great workers and carpets are amazing

Report a concern   February 16, 2023 — Rated 10 out of 10 by Drake Deverex Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   February 16, 2023 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Austin was terrific.

Report a concern   February 16, 2023 — Rated 10 out of 10 by Jane Kranz Zerorez Phoenix
What do you like about our products and services?

Our technician, Trayvon, was professional, efficient and pleasant. The carpet was cleaned and dried by evening. It is clean and still soft! I was skeptical that our recliners would be salvageable but they came out beautifully. The kitchen tile (and grout) look great. My only regret is not having all our tile done.

Report a concern   February 16, 2023 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The company was very user-friendly in setting up an appointment and executing the cleaning. The service person was knowledgeable, professional and proficient.

Report a concern   February 16, 2023 — Rated 10 out of 10 by Laura Smith Zerorez Phoenix
What do you like about our products and services?

Excellent service and a good price! The staff is friendly and prompt. We will absolutely be using Zerorez again and agian!

Report a concern   February 16, 2023 — Rated 10 out of 10 by Jane Clark Zerorez Phoenix
What do you like about our products and services?

The young man who cleaned my carpets is very positive, friendly and knowing. Thank you,

Report a concern   February 16, 2023 — Rated 10 out of 10 by Nancy March Zerorez Phoenix
What do you like about our products and services?

The Zerorez employee was very efficient and plesant

Report a concern   February 15, 2023 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

On time service. (Actually was available 2 hours earlier than scheduled time)
Fantastic cleaning job.
Courteous, professional service tech.

Report a concern   February 15, 2023 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the work Jason and Mark did on my tile floors. They were prompt, courteous and did a fantastic job!

Report a concern   February 15, 2023 — Rated 10 out of 10 by Darcie Pierce Zerorez Phoenix
What do you like about our products and services?

Friendly service. Reasonably price.

Report a concern   February 15, 2023 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Carpets looks awesome! He was the best tech, very thorough! We left a great review on Google too.

Report a concern   February 15, 2023 — Rated 9 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

You always do a good job and it's nice not having crunchy carpet afterwards

Report a concern   February 15, 2023 — Rated 10 out of 10 by Cindy Rosenwald Zerorez Phoenix
What do you like about our products and services?

Technician was prompt and courteous. Carpet looks amazing!

Report a concern   February 15, 2023 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

The fellow showed up on time and did a great cleaning job with my living room rug. Reasonable priced and I’m very satisfied with the outcome.

Report a concern   February 15, 2023 — Rated 9 out of 10 by Brianna Rivera Zerorez Phoenix
What do you like about our products and services?

It was quick and easy to get an appointment scheduled. They were even able to add a service I called in after scheduling.

After they left it didn't look like the couch had be washed, the carpet was damp and smelled clean, but the couch was dry and had hairs on it. I called customer service and they had someone out in 4 days to service the couch and this time it was actually cleaned to my expectations for no additional fee.

Even thought there was an issue it was resolved quickly and easily with no additional cost to me. Thank you!

Report a concern   February 15, 2023 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Showed up on time ready to go. Did a through jobs and was friendly

Report a concern   February 15, 2023 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly but more importantly wanted to do a good job. We recently had a new master closet installed and the installers left the carpet extremely dirty, even dripping glue in several places. He made sure he got all the awful stains out.

Report a concern   February 15, 2023 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

He was quick and did a good job

Report a concern   February 14, 2023 — Rated 9 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

athe technician did a good job on my carpet

Report a concern   February 14, 2023 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Fabulous, courteous service.

Report a concern   February 14, 2023 — Rated 10 out of 10 by Michael Cora Zerorez Phoenix
What do you like about our products and services?

We like that you don't use a lot of soaps or chemicals that leave a residue and the carpet isn't crunchy after it dries. Also, we like your staff, they are very knowledgeable and polite. We've been using your service for the past 4.5 years.

Report a concern   February 14, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Accommodating in setting time for an appointment.
Friendly reservationist.
Friendly technician.
Did an excellent job.


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