Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 2, 2023 — Rated 10 out of 10 by David Harrison Zerorez Phoenix
What do you like about our products and services?

On time. Courteous

Report a concern   March 2, 2023 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Affordable, professional and good quality

Report a concern   March 2, 2023 — Rated 10 out of 10 by Jeremy French Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   March 2, 2023 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

We are pleased with the service. Your rep was pleasant and efficient.

Report a concern   March 2, 2023 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job. He was very friendly and did an amazing job.

Report a concern   March 2, 2023 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

My service was great. My technician was timely, efficient and very professional.

Report a concern   March 2, 2023 — Rated 10 out of 10 by Steve Smith Zerorez Phoenix
What do you like about our products and services?

The cleaning process does an excellent job. I also appreciate the quick turnaround time.

Report a concern   March 2, 2023 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Jessie was awesome. Professional and courteous. Very happy with the results, Thank you.

Report a concern   March 2, 2023 — Rated 10 out of 10 by Holly Toomey Zerorez Phoenix
What do you like about our products and services?

Jacob was so friendly and knowledgeable. My carpet came out incredible. Would highly recommend and I would request Jacob everytime.

Report a concern   March 2, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Prompt service. Staff person was courteous and professional

Report a concern   March 1, 2023 — Rated 10 out of 10 by Diane Seidl Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   March 1, 2023 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Our technician arrived on time and did an amazing job. we would definitely use Zerorez again!

Report a concern   March 1, 2023 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Your workers really cared about their work performance.

Report a concern   March 1, 2023 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The windows are great for blocking the Arizona heat. I save on air conditioner charges.

Report a concern   March 1, 2023 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy, the communication prior to our carpets being clean was great, and the crew that cleaned our carpets were even better.

Report a concern   March 1, 2023 — Rated 10 out of 10 by E.A. Zerorez Phoenix
What do you like about our products and services?

I strongly recommend that Zerorez leadership stay close to Jacob and get him on a clear growth path, because Jacob demonstrates incredible raw talent. While in my home, Jacob demonstrated high care, attention to detail, and consideration for delivering exceptional customer experience. He was also open and gracious to feedback. These are qualities that could make him a very high performer if paired with intentional growth and development.
I recommend getting him on a growth path for a specific role within your organization and finding him a mentor (preferably a high performing individual with tenure and time for weekly check ins) who can help him grow towards that role. Jacob is very passionate and excited about his job with Zerorez, and he could be a huge long term asset to your company with the right guidance and support.
I’ve been an HR leader in a Fortune 500 company for the past 5 years, and I’ve specifically led Performance and Talent Management teams. Jacob is the type of team member I would hire and spend some extra time developing. I think you’d see a high return on investment if you got Jacob on a growth plan with a mentor.

Report a concern   March 1, 2023 — Rated 9 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Did not know where to go to get carpets cleaned. Several friends recommended Zerorez so i gave them a call. Was notified several times when technician was coming so there were no surprises. tech arrived on time and went right to work. within two hours he was done with three rooms. price was exactly what was quoted on line. carpets looked really good afterward.

Report a concern   March 1, 2023 — Rated 8 out of 10 by D.K. Zerorez Phoenix
What could we do to improve?

Still have two stains

Report a concern   March 1, 2023 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

No soap or chemical residue.

Report a concern   March 1, 2023 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Only company that has really gotten my carpets clean. Techs are fast, friendly, and efficient.

Report a concern   March 1, 2023 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Thank you to Colton for doing a great job on my furniture! All five pieces look almost new again.
We enjoyed his singing, too!

Report a concern   March 1, 2023 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

I will recommend Zerorez to everyone I know. Great service also great customer service and a job well done

Report a concern   March 1, 2023 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Tom worked very hard and explained everything that he was doing.

Report a concern   February 28, 2023 — Rated 6 out of 10 by C.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’m really not sure how to interpret the results as I brought in a shag rug. Everyone I came in contact with was really friendly and kind. When I got the rug home, rolled it out, and ran my fingers through the strands of carpet, I found small pieces of my dogs plastic ball and dirty areas still deep in the fibers. The top of the rug, however, looked great. This is the first area rug I’ve ever had cleaned and I realize it is a shag rug so imagine these are challenging to clean, but I was hopeful that the rug would be as perfect as when I brought it home from the store.

Report a concern   February 28, 2023 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Great job! We are happy with the service!

Report a concern   February 28, 2023 — Rated 10 out of 10 by Amber Naig Zerorez Phoenix
What do you like about our products and services?

Love the way my tile and grout looks! Joshua did a great job!

Report a concern   February 28, 2023 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

Efficient well done. Likeable personality.

Report a concern   February 28, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Jason did a great job! Very happy with the results.

Report a concern   February 28, 2023 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Very fast and inexpensive.

Report a concern   February 28, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Colton did a remarkable job including the removal of a dark stain that looked like it wouuld not come out.


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