Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2023 — Rated 5 out of 10 by P.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets do not look very good, Lot of dark dirty spots still in the carpet, Over all the carpets did not com our very well

Report a concern   March 6, 2023 — Rated 9 out of 10 by M.Z. Zerorez Phoenix
What do you like about our products and services?

Grout cleaning makes a noticeable difference

Report a concern   March 6, 2023 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Matthew was exceptional. He was on time, professional and did an amazing job on our carpets in record time.

Report a concern   March 5, 2023 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   March 5, 2023 — Rated 10 out of 10 by Miti Adiecha Zerorez Phoenix
What do you like about our products and services?

Results were amazing !

Report a concern   March 5, 2023 — Rated 10 out of 10 by Liz Richardson Zerorez Phoenix
What do you like about our products and services?

Alex showed up at the earliest time of the 2 hour window. Sent a text to us letting us know he was 5 minutes away. We live really far out of town, which usually means we don't get the best "service". Cause let's face it, who enjoys driving 45 minutes for a job out of the way from the rest of you're main route? He treated us extremely well, was super professional, and was overall just a good guy. Same goes for the office staff who scheduled our service! The work he did was thorough and took exactly the time it should have to do a solid job. The price was more than reasonable. We are very happy with our service today. Thanks Alex!

Report a concern   March 5, 2023 — Rated 10 out of 10 by Nancy Saulsberry Zerorez Phoenix
What do you like about our products and services?

The service is upfront about costs. No pressure to add services. Polite and professional service was rendered.

Report a concern   March 5, 2023 — Rated 10 out of 10 by Addi Chavez Zerorez Phoenix
What do you like about our products and services?

Austin was great at communicating and paid attention to details.

Report a concern   March 5, 2023 — Rated 10 out of 10 by Stephanie Adado Zerorez Phoenix
What do you like about our products and services?

Excellent customer service, friendly and very accommodating! I’ve received service for carpet, tile and now furniture cleaning. All cleaning results were better than I expected.

Report a concern   March 4, 2023 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

My tech was awesome

Report a concern   March 4, 2023 — Rated 9 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

We liked the end product but the price we were shown prior to gentleman doing the work wasn’t the same when I paid after he completed.

Report a concern   March 4, 2023 — Rated 10 out of 10 by V.W. Zerorez Phoenix
What do you like about our products and services?

Very easy to make appointment, the technician was on time and friendly.

Report a concern   March 4, 2023 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

First time a radio ad, I’m a return customer

Report a concern   March 4, 2023 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Very great service and the pet urine spots are completely gone with no order, even checked with a black light!

Report a concern   March 4, 2023 — Rated 10 out of 10 by April Obermeyer Zerorez Phoenix
What do you like about our products and services?

Excellent and thorough job. Very courteous.

Report a concern   March 4, 2023 — Rated 10 out of 10 by Heather Jones Zerorez Phoenix
What do you like about our products and services?

It is easy to schedule a service. The technician is on time. My carpets get clean, dry fast, and don't have that crunchy residue.

Report a concern   March 4, 2023 — Rated 10 out of 10 by Trisha Clark Zerorez Phoenix
What do you like about our products and services?

Service was excellent and professional

Report a concern   March 3, 2023 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Technician was on time and the carpets look great.

Report a concern   March 3, 2023 — Rated 10 out of 10 by Suzanne Wells Zerorez Phoenix
What do you like about our products and services?

The technician, Mohave Nick was prompt; friendly and knowledgeable. It was clear that he liked his job and his performance showed it. All staff were friendly.

Report a concern   March 3, 2023 — Rated 0 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Please have someone call me! I need to know your steps of cleaning. At this point I think steps were missed and there was issues with the pressure on the truck which left my carpet extremely wet. Took 24++ hours to dry and the carpet doesn't look clean.
Thanks
Debbie Last name removed
Phone number removed

Report a concern   March 3, 2023 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

Our tech Caesar was fantastic!

Report a concern   March 3, 2023 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Did a good job.

Report a concern   March 3, 2023 — Rated 10 out of 10 by Sophia Dubois Zerorez Phoenix
What do you like about our products and services?

I love how fast and professional you were. Your communication was perfect for scheduling and making sure everything was done properly.

Report a concern   March 3, 2023 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

My carpet area that technician cleaned looks great!!! It looks like the rest of my carpeting which I had cleaned by your company the latter part of 2022. The technician was excellent,,,he arrived on time, was very professional and answered all of my questions, he did an amazing job on the carpeting, and was done in the timeframe that he gave me. I definitely would recommend him and your company to anyone, which I have already done. Thank you for your services!!!

Report a concern   March 3, 2023 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

no chemicals

Report a concern   March 3, 2023 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Your employee was very nice and professional, did a beautiful job

Report a concern   March 3, 2023 — Rated 10 out of 10 by G.N. Zerorez Phoenix
What do you like about our products and services?

Very polite and well informed technicians

Report a concern   March 3, 2023 — Rated 10 out of 10 by Nancy Colderchant Zerorez Phoenix
What do you like about our products and services?

Excellent service and professionalism.
Thank you

Report a concern   March 2, 2023 — Rated 10 out of 10 by Dana Vero Zerorez Phoenix
What do you like about our products and services?

ZeroRez uses no soaps or harmful chemicals. Carpets are clean & soft - not ‘crunchy!’ Cleaning is safe for pets & children & dry time is fast!

Report a concern   March 2, 2023 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

The technician Jacob provided extraordinary service in explaining the process clearly and was very professional and cordial. The process worked very well in cleaning my tile bathroom floors.
Charles was very helpful in clearing up the confusion caused by my getting a text the day of the cleaning of a different appointment time frame than than what Alice told me when I originally set up the appointment.


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