Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84677 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2023 — Rated 10 out of 10 by Julia Mouser Zerorez Phoenix
What do you like about our products and services?

Quality service, priced right and easy schedukeing and responsive staff

Report a concern   May 28, 2023 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

The carpets feel fresh again and I’m glad we had them cleaned. My only disappointment was that it took longer than 6 hours for some spots to dry. Otherwise very professionally done.

Report a concern   May 28, 2023 — Rated 10 out of 10 by Devonna Boline Zerorez Phoenix
What do you like about our products and services?

Alex did a super job cleaning my carpet.

Report a concern   May 28, 2023 — Rated 10 out of 10 by Z.C. Zerorez Phoenix
What do you like about our products and services?

I have lived in several rental properties over the course of my military career so I have become very familiar with the need for carpet cleaning. Everyone I spoke with was extremely courteous and professional. Caesar, the tech, was very thorough during the inspection phase and took his time for the cleaning. I was pleasantly surprised as most companies race in and out to move on to the next job. I would highly recommend.

Report a concern   May 27, 2023 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

My carpet came out fantastic. I’m so pleased.

Report a concern   May 27, 2023 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Good job in a small amount of time!

Report a concern   May 27, 2023 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Tile cleaning

Report a concern   May 27, 2023 — Rated 10 out of 10 by L.V.H. Zerorez Phoenix
What do you like about our products and services?

Carli did an AMAZING job. She was so thorough, gave great and helpful explanations, and gave us great options for getting rid of lingering pet urine in our carpet. She left our carpet clean and soft to touch (which I have never experienced—usually with carpet cleaning it’s crunchy after), and didn’t leave tufts of dog hair or wool from our rug laying around (which has happened in the past).

Report a concern   May 27, 2023 — Rated 8 out of 10 by R.J. Zerorez Phoenix
What could we do to improve?

It was very well done.

Report a concern   May 27, 2023 — Rated 10 out of 10 by Blake Benson Zerorez Phoenix
What do you like about our products and services?

Awesome experience!

Report a concern   May 27, 2023 — Rated 10 out of 10 by Lorna Stanley Zerorez Phoenix
What do you like about our products and services?

After your service my carpet is clean and dry in a couple of hours.

Report a concern   May 27, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly & professional. He explained what he was doing throughout the process. He is a very good representative for your company, take good care of him. Good employees are hard to come by

Report a concern   May 27, 2023 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Product and application and end result all great but service goes above and beyond. From start to finish The initial call and appointment scheduling was great. Got all needed information and was treated with respect. The technician was AMAZING. Knowledgeable, kind, hardworking, respectful and thorough. Excellent job!

Report a concern   May 27, 2023 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

The technician did an outstanding job, and operated very carefully and efficiently-as expected .

Report a concern   May 27, 2023 — Rated 10 out of 10 by Carrie Morene Zerorez Phoenix
What do you like about our products and services?

End result of the tile cleaning was great. My grout looks so clean.

Report a concern   May 27, 2023 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

The technicians where friendly and professional

Report a concern   May 27, 2023 — Rated 0 out of 10 by T.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

$2200 dollars to clean carpet is ridiculous.

Report a concern   May 27, 2023 — Rated 1 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was soaked in some areas and dry in other areas. I even had to whip up water on my new vinyl flooring next to the bedroom entry. The 7 ft. hall into bathroom walking area was wet in center and dry on both sides. I thought it may get lighter when it dried but it did not. Took over 24hrs to completely dry. The 2 walk in closets looked like the technician just reached in and went over the center and the rest was dry. I had removed everything on the floor. The 1/2 bath is small with enough room for one person to fit in and again only the center was touched. The family room is a 15 X 15 carpet and the dinnet is a 7 X 7 carpet, they do not go wall to wall, which were both charged as a room. The only notable foot traffic, stain in family room was in front of sofa and 1 recliner. The gentleman was friendly and trusting him, I did not inspect the job. I do not have animals. Had no spills and just foot traffic areas.
When he asked for the money I made a comment "are you done"? Technician was in and out in about 1 hr.
Please send me an invoice for my records. This email address did work since I did get this survey...

Report a concern   May 27, 2023 — Rated 10 out of 10 by Teresa Hornig Zerorez Phoenix
What do you like about our products and services?

I love the way our carpets look after Zerorez. We also keep the zerorez water on hand to clean just about anything around. You will find your newly cleaned carpets stay clean longer since they clean without heavy chemicals!! Sincerely Teresa Hornig

Report a concern   May 27, 2023 — Rated 10 out of 10 by Traudi Gaan Zerorez Phoenix
What do you like about our products and services?

Good communication between customer and company. Service Representative arrived punctually and was very courteous, professional and yet very friendly. Work performed was excellent.

Report a concern   May 26, 2023 — Rated 10 out of 10 by Anna Camenisch Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and friendly. He arrived right on time and did a great job. The carpet dried in about 4 hours (much faster than we expected) and feels great.

Report a concern   May 26, 2023 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Great service - from the moment I called to set appointment to the time the technician left... My 17 year old berber carpet looks great!

Report a concern   May 26, 2023 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Good job!

Report a concern   May 26, 2023 — Rated 10 out of 10 by Sally Vaughn Zerorez Phoenix
What do you like about our products and services?

No residue, professional, friendly, fresh smelling and reasonable.

Report a concern   May 26, 2023 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Your system

Report a concern   May 26, 2023 — Rated 10 out of 10 by Mike Robinson Zerorez Phoenix
What do you like about our products and services?

Your personnel are professional, prompt and very good at their jobs. I have been a client for over 10 years and been satisfied with every experience with your company.

Report a concern   May 26, 2023 — Rated 10 out of 10 by Gary Garcia Zerorez Phoenix
What do you like about our products and services?

They did an outstanding job and the operator Trace was very competent. He worked extra hard on the difficult areas. We will use their service from now on…
A Satisfied Customer…

Report a concern   May 26, 2023 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Did a fantastic job on my dads house
Could not have asked for a better result!!

Report a concern   May 26, 2023 — Rated 10 out of 10 by Fran Carissimo Zerorez Phoenix
What do you like about our products and services?

We like everything you do! When you leave my house my carpet looks brand new, and I don’t have to call you right back Kathi anything extra done. If I have a little 2 foot area I need taken care of you always do it. Thank you

Report a concern   May 26, 2023 — Rated 10 out of 10 by Vicki Jonovich Zerorez Phoenix
What do you like about our products and services?

I now have Super clean tile & grout floors!


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