Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84675 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2023 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The gal technician that came back out to re-do our carpeting was excellent and it looks a lot better! Please let her know we appreciated her knowledge and time to correct the issue! I did not get her name!

It's so nice to know that Zero-rez wants their regular customers satisfied! Awesome customer service!

Name removed

Report a concern   July 1, 2023 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Trayvon
Arrived early and discussed the extra spot treatment. So far we can see a big difference in the trouble spots. Carpets look clean.
Time will tell..not quite dry yet.
Trayvon was great to discuss our options !
Recommend

Report a concern   July 1, 2023 — Rated 10 out of 10 by Nancy Welch Zerorez Phoenix
What do you like about our products and services?

your representative cared about getting my carpets cleaned properly, he was very pleasant, presented himself and the company very well. The products used were excellent and my carpets feel very clean.

Thank You!
Nancy Welch

Report a concern   July 1, 2023 — Rated 5 out of 10 by C.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

People already know about your business and can make choices. I have recommended
your business several times.

Report a concern   July 1, 2023 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

The service was great.

Report a concern   June 30, 2023 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Always do a good job. The recent guys were very personable and informative.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Nick Martin Zerorez Phoenix
What do you like about our products and services?

I like how good the carpets look after and they aren't stiff or crunchy.

Report a concern   June 30, 2023 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Rob was great. He did a terrific job. First time using, recommended by a friend. Will use again. Thank You. Name removed

Report a concern   June 30, 2023 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

very satisfactory work and knowledgeable technician.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Erick Fuentes Zerorez Phoenix
What do you like about our products and services?

Over the years Zerorez has continually found excellent technicians. Our tech Jake was a perfect example. Jake was respectful, knowledgeable, and friendly. On top of that he did an amazing job taking care of the things we needed cleaned. Definitely want him back to pur home in the future.

Thank you,

Erick & Kelly Fuentes

Report a concern   June 30, 2023 — Rated 10 out of 10 by Bob Burns Zerorez Phoenix
What do you like about our products and services?

Excellent service and quality from Jeff

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Your service people do an excellent job with my old carpet -- and they are friendly and courteous!

Report a concern   June 30, 2023 — Rated 0 out of 10 by N.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I called the get pricing on a rug that was already done by zerorez in the past. I scheduled the pick up. They told me 3-4 weeks. After 4 weeks I called because I hadnt heard anything. At that time they tell me they cant do my rug due to the material. I explained they have done it before so she put me on hold & came back & said ok they can do it but it will be another month before its done

Report a concern   June 30, 2023 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Dependable, diligent, informed me of process and expected results.

Report a concern   June 30, 2023 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

No chemicals but still clean. Loved our technician.

Report a concern   June 30, 2023 — Rated 9 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

Carpets dried within hours and feel softer.

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Great service and professionalism from the staff. Will definitely use again.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Susan Phillips Zerorez Phoenix
What do you like about our products and services?

Jacob was very pleasant and professional! He did a great job!

Report a concern   June 30, 2023 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Easy to book online. Good communication - the time window and when the rep was on his way. The guy who cleaned our carpet did a great job. I feel like he went above and beyond. He was efficient too. He was also easy to work with, as we needed him to start and stop in certain rooms since we work from home.

Report a concern   June 30, 2023 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

I like that they don’t use harsh chemicals to clean. I’m sensitive to strong smells so this works for me.

Report a concern   June 30, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Excellent worker!

Report a concern   June 29, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Tommy was very informative and professional. We always use Zerorez and would highly recommend you to our friends and family.

Report a concern   June 29, 2023 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

Excellent technicians. They did a great job from start to finish.

Report a concern   June 29, 2023 — Rated 10 out of 10 by Mike Milmine Zerorez Phoenix
What do you like about our products and services?

Flooour seem to stay cleaner longer appl

Report a concern   June 29, 2023 — Rated 10 out of 10 by Michael Liscano Zerorez Phoenix
What do you like about our products and services?

Quality of work is the same each time. Excellent cleaning with professional attitudes.

Report a concern   June 29, 2023 — Rated 6 out of 10 by R.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very nice person who came to clean the carpets, company easy to schedule with, but the carpets just don't look as clean as they have with other cleanings. The product? The method? Still seeing large dirty/dark looking are in office. Can you send someone out to take a look at why this is the case?

Report a concern   June 29, 2023 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Great cleaning! My carpet looks great.

Report a concern   June 29, 2023 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Everything comes out so clean.

Report a concern   June 29, 2023 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

He arrived early, did a great job, and was very courteous. The carpets look great!

Report a concern   June 29, 2023 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Fast dry time, courteous associates. Trayvon was fantastic!!


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