Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85315 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 17, 2023 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The guy who cleaned was very nice and did a great job! My floors look great!

Report a concern   December 17, 2023 — Rated 10 out of 10 by Mary Garmmas Zerorez Phoenix
What do you like about our products and services?

Attention to detail

Report a concern   December 16, 2023 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

My tech was excellent, Colton R.

Report a concern   December 16, 2023 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Super quick! Very informative. Did not feel like I was being up-sold!

Report a concern   December 16, 2023 — Rated 10 out of 10 by Darcy Catlett Zerorez Phoenix
What do you like about our products and services?

We had 2 dogs that became special needs and had 'accidents'. Even though I spot cleaned with a carpet cleaning machine each time and was meticulous with the rinse, we had several areas that were very visible and had become dark. Our intent was to get them cleaned and then replace the carpet in several months, which was only 3 years old. We never thought it could be close to good. We were so wrong! We had decided to skip the additional treatments for the reason mentioned and we still are honestly shocked at how good the carpets look! Most importantly, our technician was incredibly attentive to our needs and was very kind and thorough to say the least. Great Job to our tech and your team at Zerorez!

Report a concern   December 16, 2023 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

Easy to make the appointment online. Tech did a great job. He was on time and friendly:)

Report a concern   December 16, 2023 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Your carpet cleaning process, as well as your customer service team. We requested Jeff again and appreciate his customer service attitude, professionalism, and friendly demeanor . . . He is great! Thank you!

Report a concern   December 16, 2023 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

They did an excellent job!
So happy!

Report a concern   December 16, 2023 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

I like that you notify the customer when you’re on your with an ETA, The staff is always friendly and arrives on time

Report a concern   December 16, 2023 — Rated 4 out of 10 by P.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Gas is 2.95 a gallon at Costco and you charged 9.00 for a temporary gas trip charge. That is wrong. I could see it when gas was 5.00 but not now. Feels greedy to me.

Report a concern   December 16, 2023 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Luis did a great job. Appreciate how thorough he was

Report a concern   December 16, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I have used your product for years! Dried quickly, always comes clean and technicians are great ! Always in time and they explain everything ! I will continue to use your product! Thank you

Report a concern   December 16, 2023 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

good job done by pleasant and efficient and knowledgeable technicians

Report a concern   December 16, 2023 — Rated 10 out of 10 by Gail Hershberger Zerorez Phoenix
What do you like about our products and services?

The person who cleaned my carpet was very friendly and explained everything to me and when he was all finished cleaned up after himself and the carpets looked really clean

Report a concern   December 16, 2023 — Rated 8 out of 10 by J.P. Zerorez Phoenix
What could we do to improve?

I was disappointed we failed to remove one small trash bin under the desk, the technician did not care to move it to clean under it he just swept to it I understand you do not move furniture , although the trash bin cmon really ?

Report a concern   December 16, 2023 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

The tech that came out was great.

Report a concern   December 16, 2023 — Rated 10 out of 10 by Jennifer Nitrio Zerorez Phoenix
What do you like about our products and services?

Zerorez has been nothing but amazing in working with me! I had a very last minute need and they were able to accommodate me the next day. There was a small problem with the first cleaning but Zerorex immediately came back out, knew exactly what happened, and made my floors look amazing in no time! I love a company that says "we didn't do our best the first time and we will not only make it right, but we will make it more than right!" Everyone was so friendly - excellent customer service! Thank you Zerorez. I will be a lifelong customer!

Report a concern   December 16, 2023 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Carpets always look brand new after you are finished!! And there is absolutely no mess involved.

Report a concern   December 16, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

They do a fabulous job. My house smells and feels so clean.

Report a concern   December 16, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The technician you sent was wonderful. Unfortunately I can't remember he name.

Report a concern   December 15, 2023 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Paul was excellent,professional, knowledgeable, helpful ,efficient and said i could call him for any questions. thamk you !!

Report a concern   December 15, 2023 — Rated 10 out of 10 by Terry Servin Zerorez Phoenix
What do you like about our products and services?

Highly recommend! always does great work.

Report a concern   December 15, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Excellent!

Report a concern   December 15, 2023 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Great service. Carpets look new

Report a concern   December 15, 2023 — Rated 8 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

I had scheduled a recliner and carpet cleaning. The recliner was not able to be cleaned due to the type of fabric. I was not aware of that

Report a concern   December 15, 2023 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Our guy was very efficient and detailed. He did a great job!!

Report a concern   December 15, 2023 — Rated 10 out of 10 by Sherry Wonderling Zerorez Phoenix
What do you like about our products and services?

My carpets come so clean they look brand new, smell fresh and your techs are always great. Love the specials too

Report a concern   December 15, 2023 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing! Paul was very efficient and made sure he didn’t leave any hard surfaces with water. I will definitely use Zerorez in the future.

Report a concern   December 15, 2023 — Rated 10 out of 10 by Michael Poloicastro Zerorez Phoenix
What do you like about our products and services?

The technician was fantastic and honest! So appreciated!

Report a concern   December 15, 2023 — Rated 10 out of 10 by Y.C. Zerorez Phoenix
What do you like about our products and services?

Jesse was efficient & a gentleman!
A tribute to his parents.


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