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based on 84375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean smell, quick service, nice and friendly service man.
Our carpets were very clean and soft. They also dried quickly, which we appreciated.
#1. I'm not sure how clean the carpet will stay, sometimes carpet gets dirty faster.
#2. I felt overcharged for cleaning 3x5 wool rugs for $3 a square foot $45. I asked before they came out for the fee and was told they give me a quote when here.
Your associate was fabulous. He explained everything to me, was professional and curtious and took extra steps to do an excellent job and in a neat manner. A great experience! Thank you!!!
It is hard to tell, but the true test will be in about 6 months to see if the protectant really worked or not.
Explanation of how it works. Cody was the technician--very courteous,made sure all the wall corners were protected & the carpets look great when he finished.
The service tech was professional, polite and got the job done in a reasonable amount of time. The carpet came out looking good.
Mason worked very hard at getting the "red" stain out of my loveseat and did a wonderful job on it. I doubt that anyone except myself would ever know I spilled crystal light on it. He seemed to "give up" on the carpet stain very quickly though. He never tried the heat thing that he did on the loveseat, but maybe he couldn't use it on the rug....I wish he would have explained why the synthetic fabric on the sofa was able to take the stain out, but not the synthetic carpeting. He also cleaned a recliner that came back beautifully.
I am also starting to use your water for cleaning my flat black cabinets, etc. in my kitchen and so far am very happy.
Thank you.
Name removed
Service was great. I don't know much about the products.
I have used Zerorez three times and will never use anyone else and surly will reconment you to our relatived and friends.
I had Allen before and he's great! Carpet looks like brand new and it is 15 yrs old!
The process was immediately obvious in removing previous "spots" from another cleaner.
Very pleased with the whole experience.your prices overall are more,yet I believe the quality of the products and service provided by my tech,Alan,was over the top great!
Zerorez has a warm, friendly Staff that always meets our carpet cleaning needs!
I was very pleased with my carpet cleaning and especially with Joe Ruggeria who did the job. I can't say enough about the expertise and care he put into the job. He was respectful of my concerns and professional in his work. Explained everything ahead of time so there were no surprises. Would highly recommend Zerorez and will use them again when the need arises.
No chemicals used is important to me for health reasons. I have asthma and certain chemicals really can set off an episode. I will always use zerorez in the future and will recommend it to all of my friends.
Very professional, clean and prompt.
I had 3 rooms cleaned plus three area rugs. One room measured 304 sq.ft. The other two rooms were smaller and were only cleaned in the walking paths around beds. I was charged and extra $50 for the 4 sq.ft. over 300 in the larger room and don't feel that was justified because of the smaller sq.ft. areas in the other two room. The explanation was that there was an extra "set up" for each of the rooms regardless of the area cleaned. Sorry, but I disagree as the tech did not have to do any extra "set up". Seems to me anadjustment should be made in the cost.
Name removed
Don't offer that fluoride product to prevent future carpet staining--now you sound just like everyone else. Thought the lack of chemicals did that.
No high-pressure upsell
The courteous service of the employees and the fact that no soap was used in the cleaning process. I was pleased with the way my rugs turned out and would highly recommend using Zerorez.
personable, reliable, thorough. Great results. No smell.
That I can use one product for various cleaning jobs, and that it is non-toxic
My carpet looks like when we first got it installed 4 years ago. It is gorgeous. All the stains are gone and no smell from our two dogs.
Product works and the people are pros.
Prompt- Clean- complete!
MY CARPET IS 17 YEARS OLD AND WHEN YOU WERE FINISHED CLEANING THEM THEY LOOKED ALMOST LIKE NEW. AND NO IKKY CHEMICALS TO CONTEND WITH. THE YOOUNG MAAN WHO DID THE WORK WAS VERY PROFFESSIONAL AND DID A VERY GOOD JOB.
No smell. And it works well.
They did such a NEAT job...and we like that you don't use all that nasty SOAP....thanks!....also, both of them were very polite and professional and explained to us what they were doing.