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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am hoping they live up to the advertisement that the cleaning lasts longer since there is no residue.
The Zero Rez service has added significant life to our carpeting and we intend to make this a yearly event!
My carpets at this point appear much cleaner. I wish you would survey me three weeks after they have been cleaned. This is always when I notice that they don't look as fresh. I vacuum everyday and we wear slippers in the house so it must be old residue surfacing for the most part. Since Zerorez is much more expensive then others, in time I can better evaluate whether or not it is worth the extra cost. The personnel were very pleasant and accommodating.
I was waiting to give feedback until the carpet was dry---It's been over 24 hrs and is still damp--had fans going and doors open,too---Is this normal?
prompt service, antique rug looks new! The service is expensive but I would get a quote for tile to be cleaned.
prompt and courteous service.
The product the technician used to prep the areas has a pleasant odor. The technician, Cody H.. was professional, polite, prompt, pleasant. I would definitely use Zerorez again and have already recommended it to friends.
Excellent customer service and professionalism.
Fast service, dries quickly, looks great.
to soon after service
Carpet was much brighter than other cleanings.
Excellent job. Tiles look like new. Name removed
Pure water, not shampoo, great service & the Tech was a really nice young man & very professional, nicly dressed, on time, answered all questions & did a great job!
First name removed Bauerle, Scottsdale
Alan and Rick did an even better job than the crew you sent last summer!
Very able and knowledgeable representative. Services were preformed quickly with the expected out come.
Friendly and good service.....clean operation recommended to neighbor
The professionalism of the crew and the quality of the product
You did exactly what I wanted done and rid my house of animal mishaps
Our service guy did a fantastic job! He listened to what we wanted and was very professional. I thought you product was great with no residue and he did a great cleaning job. They only thing I didn't like was the smell of the protective coat, but it didn't seem to last to long.
I like the fact that you do not use soap products on the carpet. I also would like to say that the guy they sent to do our carpet was FANTASTIC. He was very concerened about doing a good job and he went above and beyond. We need more people like him in the service industry.
My carpet was cleaner than I have ever seen it! Very nice guy came to clean also!
The carpet was extremely clean once they were done.
Very friendly and thourough. The gentleman who cleaned my carpets was very informative and explained in depth the unique cleaning product. I have already recommended zero rez to multiple family members and friends. I love the fact that there is no chemicals and I couldn't believe how clean my carpets were when he finished! I'm 100% satisfied with the service I received and am just completely impressed!
I had my tile cleaned and it looks great but I think there should have been better communication about how much it would cost to have it cleaned. I looked on the website and it said .45 cents a square foot, if I'm remembering correctly. I just looked and noticed that you redid the tile/stone pricing. Anyways, then I called to schedule my appointment and was still told that tile was still that price, never was I told that stone costs more until my technician showed up. I would have never paid that much to have my tile cleaned except that by the time I found out that it was $1.00 per square foot I had no other option because it was too late to find someone else and so I went ahead and had it done. I called the manager to talk to him about it afterwards and he was on vacation. I was told he would call me back when he got back to the office and a week later I am still waiting for him to call. I'm glad to see that the website has been changed and it is now more obvious that tile and stone are completely different rates but I would have appreciated follow up by the manager as I was promised. I love how clean zerorez gets things without using chemicals but because of my experience with customer service I am not sure if I will use you again.
Zerorez never fails to get my carpets clean, beyond what I hope to see. And the carpet dries so quickly, even in the winter! To top if off, the people at Zerorez are always friendly, cooperative, and professional. I've used them for several years and will continue to call on them to keep my carpets clean and fresh.
I liked the communication between the office and technican who came to do the work. He conducted himself very professionly and did a great job.
The service people were very clean and concerned about any problems we
had. Did a nice job and were courteous,
Courtious staff and very nice work. I used to clean carpets for a living and really appreciate your approach and the attention to detail and customer service shown by your technicians.
After your service call, our ten year old carpet now looks brand new. We will definitely have zerorez clean our carpets again and we will recommend your carpet cleaning service to others. We also had an 20-year-old chair cleaned by zerorez. Although the chair was much cleaner after the service call, my wife noticed that some stains still remained after the chair dried. I did not notice these stain while the technician was at our house because the chair was still damp.

The friendly & business like attitude of your employees. My carpets look like new when they are finished. Already have recommended your company to friends.