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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very satisfied with Levi's professionalism,however I still have the odor that I complained about. I purchased the extra and it did not take care of the problem. I just feel that I wasted my money this time. I will call again for other reasons but not odor.
Ability to order online, pay by credit card and receive instant receipt.
Carpets and couch look great. Also appreciated the techs were upfront when they got here about the cost.
When I called to schedule service, the lady who took the call was so polite. She was knowledgable and answered all my questions. I recieved my confirmation email and my "on our way call" as described. The rep that came to the house was friendly, honest, and professional. He explained everything to me and answered all my questions. He did a fabulous job on the carpet- it looks great! I was very pleased with the entire experience.
The tech's, very professional.
Seems fine to us.
They do what they say they will do
Zack took the time to explain the difficulties with certain areas of my carpet and the best solution for cleaning those areas. When the job was finished, I was pleasantly surprised with the results.
We are very happy with how clean our carpet is now. The carpet was very dirty and considered replacing with wood floors. We were impressed with the cleaning method and extremely happy with the staff.
the carpet looked like new (and it is 15 yrs. old) and smelled fresh. I would highly recommend.
The service person was very neat and professional and explained the whole process completely. Thank you very much. I will definetly use you for my remaining rooms that need cleaning.
Carpet was cleaned very well. Better than others have done.
the carpet dried really fast and the carpet was not stiff when it was dry
Not try to hard sell additional services
The technicians, Mark & Allen, worked hard the whole time. They were personable and when I told them I was on a budget they didn't keep trying to push additional services on me and I really appreciate that. The carpet now looks great & I will use ZeroRez again in the near future... Great Company :)
Couldn't believe how fluffed up the pile was,just like new.
Responded to my immediate need for appointment timeframe.
Great product that does all that you said it would.
Great customer service, carpet looks new again and dries very fast. Very happy with everything and will let everyone know how pleased I am.
SERVICE WAS PROMPT AND PRICED REASONABLY. GOOD WORKERS AND THEY MAKE IT A POINT TO DO A GOOD JOB.
Carpets look great!
They are completely pet, kid, and allergy-safe. My home was treated very carefully to ensure nothing was damaged while cleaning. My house had a burglary and this was the first step to making me feel whole again, you guys even got fingerprint dust out! Thank you so much for helping my house feel like home again! KC --- Surprise, AZ
My carpets are really clean, not just that day, but they look wonderful. I will use them again. The worker was really polite and fast!!!
no chemicals used - same result - clean carpets
Friendly and knowledgable person and on time.
I am glad that Zerorez contacted me in regards to a poor rating and corrected the situation quickly. I will use you again in the future.
I like the idea of chemical-free cleaning.
The young man who cleaned my carpets was polite, courteous, and efficient, and got my carpeting very clean with minimal interruption of my daily routine.
Great service and removed pet odor from carpet, would of used more of the A water but little to pricey
Excellent cleaning -- great crew!!
I like the feel under my feet after you have cleaned it. It is not full of soap.
I like the fact that there is not a film and the carpets are not stiff like in the past.
professional, courteous, efficient. did the work as selected and was not "pushy" on extras. no odors or chemical residue. carpets came out cleaner than expected.
I was very happy that Zerorez cared so much about the quality of their work and they were very concerned that I wasn't 100% satisfied initially. They sent out another great employee who redid the job at now cost to me and I was very impressed with the cleaning.