Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 11, 2013 — Rated 8 out of 10 by W.B. Zerorez Phoenix
What could we do to improve?

Bring more fans and dry the areas longer so everything is dried faster than i thought i was told it would be.

Report a concern   April 11, 2013 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

The fact that you do a good job with a clean, environmental friendly product.

Report a concern   April 10, 2013 — Rated 7 out of 10 by D.C. Zerorez Phoenix
What could we do to improve?

Thanks for returning and taking care of our concerns

Report a concern   April 10, 2013 — Rated 9 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Jeremy did an excellent job cleaning our carpets. I did not rate a 10 because I thought it was expensive.

Report a concern   April 10, 2013 — Rated 9 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly and professional staff... No more bad pet urine smell in my carpeting!

Report a concern   April 10, 2013 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

I like the customer satisfacxriuin and. Accomodartiom focus...I also like the excellent aTitude aNd quality ok work accomplished by your representative He is in my opinion a. Very quality person. Thank You. Name removed

Report a concern   April 10, 2013 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Timely arrival and good work.

Report a concern   April 10, 2013 — Rated 10 out of 10 by Stan & Christine Jefferson Zerorez Phoenix
What do you like about our products and services?

very courteous personnel, obvious integrity. Thank you for the high standard.

Report a concern   April 10, 2013 — Rated 7 out of 10 by N.G. Zerorez Phoenix
What could we do to improve?

I don't have any suggestions. Keep up dialogue with the homeowner. That helps us understand.

Report a concern   April 10, 2013 — Rated 5 out of 10 by M.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn't disappoint, but thought it was a little expensive.

Report a concern   April 10, 2013 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

The people who work for you are polite, efficient and do a very good job.

Report a concern   April 10, 2013 — Rated 10 out of 10 by Gordon & Janice Mead Zerorez Phoenix
What do you like about our products and services?

This last visit by Zerorez was the 4th time you have visited our home. As in the past, the job you have done is very satisfying. Your methods of cleaning are great, and the employees, one and all, set a great example for your company. We will see you again in a few months. THANKS !
Gordon & Janice Mead

Report a concern   April 10, 2013 — Rated 5 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your fleible pricing is not consumer friendly. I got five different pricings for my small condo, including three while the tech was in my home. This does not instill confidence. The workmanship was very good, the ill will created by your pricing diminishes the good work done by your techs.

Report a concern   April 10, 2013 — Rated 10 out of 10 by Don Cole Zerorez Phoenix
What do you like about our products and services?

No soap, no perfume just clean.

Report a concern   April 10, 2013 — Rated 10 out of 10 by M.A.N. Zerorez Phoenix
What do you like about our products and services?

Excellent leaning job. Reps were very thorough. Re-cleaned any items that needed it.

Report a concern   April 9, 2013 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

no crunchy carpet and it dries faster..my carpets actually LOOK cleaner than they have ever looked after cleaning before..

Report a concern   April 9, 2013 — Rated 3 out of 10 by T.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

we paid extra for a special treatment and did the wrong room, after he came out of the wrong room, he said he thought it was the master bedroom. clearly it was not the master, and did not offer to correct his mistake and do the correct room, he said it would be extra. that was poor customer service.

Report a concern   April 9, 2013 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

the person I spoke to on the phone was very nice and delivered a 100% of what she told me, the tech was polite, clean cut and pristine uniform. Loved the no brittle carpet after and how fast they dried.

Report a concern   April 9, 2013 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Troy was very professional and thorough. He let me know exactly what he was doing and made sure that I knew exactly what to expect. I would definitely use Zerorez again and highly recommend Troy. My carpets look and smell like new.

Report a concern   April 8, 2013 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

The traffic area in the master bedroom was cleaned. The man did a very thorough job.

Report a concern   April 8, 2013 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

First, I'll mention that the scheduling management is above average. I had 2 full days notice of the 2 hour window of the technician's arrival time. Much better than the 4 or even 8 hour appointment windows of some other service companies. And of course, he was on time.

One he got there, he looked at the carpets and made some suggestions about extra cleaning procedures for one room, where my dog had been waging chemical warfare on the carpet for weeks. I was initially hesitant about the extra cost for the super-intensive spot treatments, but after seeing how impressive the procedure is, and how diligently the technician executed it, I was glad I did it. I think he could have got the stink of the Devil himself out of that carpet. Carpet that I thought might have been beyond help now literally looks better than the day it was installed.

Report a concern   April 8, 2013 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

We hadn't had our carpets professionally cleaned in 6 years and they looked like it, but after Zerorez they look fantastic. The technician was very polite and explained everything before, during and after. The carpet dried quickly and without any sticky residue.

Report a concern   April 8, 2013 — Rated 10 out of 10 by Vince McGuire Zerorez Phoenix
What do you like about our products and services?

Leaves no residue on carpets. The Technicians take the time to protect walls and corners before they start thier work. Technician was very professional, friendly and explained the different carpet treatments.

Report a concern   April 8, 2013 — Rated 9 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

On time, carpets look great

Report a concern   April 8, 2013 — Rated 10 out of 10 by Stephanie Oliver Zerorez Phoenix
What do you like about our products and services?

Very competent and thorough care from your technician. He explained the process. Good job.

Report a concern   April 8, 2013 — Rated 9 out of 10 by Alan Kelly Zerorez Phoenix
What do you like about our products and services?

Good service, missed a couple of spots but immediately and without argument returned and made it all right.

Report a concern   April 8, 2013 — Rated 10 out of 10 by Sue Daigneault Zerorez Phoenix
What do you like about our products and services?

The results were wonderful. The employees were informative and helpful.

Report a concern   April 8, 2013 — Rated 9 out of 10 by Beth Miles Zerorez Phoenix
What do you like about our products and services?

Service was friendly, knowlegable, professional and accommodating. I was amazed at the cleaning results of my heavier traffic areas. I would definitely recommend zerorez to anyone needing quality carpet cleaning.

Report a concern   April 8, 2013 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Your technician, Ryan, was very professional and extremely pleasant. He did an excellent job in cleaning our tiles/grout and carpet.

Report a concern   April 8, 2013 — Rated 9 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Natural based......(better for pets). Seems to extract alot of old soap residue.
More reasonably priced.


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