Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 23, 2012 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The whole experience was very professional. Great communication form the person who made the appointment to the tech, Joe. Joe was in constant communication with me since I was not able to be there for most of the time, keeping me informed as to what he was doing and how the tile and carpet were responding to the cleaning. I will definitely use them again!

Report a concern   April 23, 2012 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

The technician that was sent to clean the carpets was very knowledgeable and very friendly and curtsies.

Report a concern   April 23, 2012 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The young men who have come to my house have been polite, friendly and did a very good job. I have had the service 4 times and each time it was a very pleasent experience. The call before they arrive is appreciated and identifies and person coming.
Thank you!!

Report a concern   April 23, 2012 — Rated 10 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

Your tech (Zach) was timely, efficient and polite. I like the idea behind your product, only time will tell how it holds up.

Report a concern   April 23, 2012 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

job was very well done and resonable prices...

Report a concern   April 23, 2012 — Rated 9 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

clean, long lasting and environmentally compatible.

Report a concern   April 23, 2012 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

I felt that the guys that showed up were professionals. They were clean cut, and a good representation of a good company. The cleanliness of my carpet and upholstery exceeded my furthest expectations. Soap from previous cleaning was pulled out and evident by the foam created from the high pressure jets. For a much more detailed review, please see my comments on the Google review previously submitted.

Report a concern   April 23, 2012 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

There was no cleaning smell and my carpets where dry in a couple of hours. The service tech was very cordial and explained the
process to me again. He was neat and covered areas so as not to do any damage to my furniture, walls or area rugs. Thank you.

Report a concern   April 23, 2012 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

I was able to get a quick job scheduled and very good service from person who did the work. I will use zerorez again.

Report a concern   April 23, 2012 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Everything turned out wonderfully! The time spent was fantastic. Less than 2 hrs for my entire upstairs and stairs. I will definitely call in the future for my cleaning needs!

Report a concern   April 23, 2012 — Rated 8 out of 10 by P.H. Zerorez Phoenix
What could we do to improve?

The results were obvious immediately. The product strengths were explained to me. Over time I will see just how effective the product is~~if the carpet stains return or if ZEROREZ actually removed the soap residual that was attracting the dirt. The carpet protector was sprayed on two rooms, but not the stairs, study or hallway, so I will see if it makes a difference. The grout protector was sprayed on from a distance covering tile as well~I would have preferred it sprayed closer to grout for a more concentrated protection. The carpet price was reasonable. The tile price was expensive & that is why I hesitate to recommend it to friends. I thought the employees worked as a crew, but we had an individual, so it too longer. He represents your company well. Thank you

Report a concern   April 23, 2012 — Rated 6 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

What I was led to believe about the cost did not turn out to be true. I thought I was taking advantage of the 3 rooms for $129.00. I explained on the phone that I have only 2 rooms and much of the floor is covered with furniture so it won't take the technician very long. But I was thinking that $129.00 was ok. I just said this in order to be helpful about the schedule for the technician. But I was asked, "Do you have any area rugs to be cleaned to make it worth your while?" I expected this to mean that I could get my two area rugs cleaned within the $129.00. Afterall, he would clean them on the carpet - decreasing the amount of carpet to be cleaned by even more space. But I was charged for each room and for each area rug - increasing the total cost substantially. The problem might be the person who answers the phone. She seemed easily confused - got the date and time wrong in one call; changed the time in the confirmation call causing me to change my Saturday morning plans. I can't help believe it was deliberate to mislead me about what I would get for $129.00.

Report a concern   April 23, 2012 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

My carpets feel so soft and it smelled so nice.

Report a concern   April 22, 2012 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

very nice tech. floors look great.

Report a concern   April 22, 2012 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

This is not the first time I have used Zerorez, and it won't be the last. The carpets look wonderful. It's a green product which I like, and the end results have always been great. I have no problem recommending their service.

Report a concern   April 22, 2012 — Rated 8 out of 10 by L.S. Zerorez Phoenix
What could we do to improve?

I was very happy with the service. The only issue I had was the added costs the tech was upfront about the costs but I was deferring to his expertise. Overall I was expecting a total of 350-400. Before the tech arrived 650 seems a bit high again the costs were given to me beforehand. So ultimately I am responsible, but I have to say there was some sticker shock

Report a concern   April 22, 2012 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Price is good. I like not having "gunk" left on my carpet. Service is always very good.

Report a concern   April 22, 2012 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The service I received from your technician was outstanding. He was on time and very
personable. I have already recommended your company to five of my friends and told them to request Alan. What I like most about your products is there is no soap residue left behind
to attract future dirt. All of the stains in my carpet are gone. It not only looks cleaner but feels cleaner. I'm looking forward to having my tile next month.
Thank you Zerorez but most of all, thank you Alan for a job well done.

Sincerely, First name removed H.

Report a concern   April 22, 2012 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Jonathan was very polite, friendly and professional. He worked very hard and did an excellent job

Report a concern   April 21, 2012 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Service Person was here in a timely manner and Very courteous. Carpets are beautiful and look and feel so clean. We have white carpet that is over 15 years old and it looks great after your cleaning.

Report a concern   April 21, 2012 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

accurate quote, carpets look great, great employees

Report a concern   April 21, 2012 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

no soap left in carpet

Report a concern   April 20, 2012 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

no harmful chemicals that might affect my pets, and no residue left on carpet

Report a concern   April 20, 2012 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Workers were very professional and the carpets and tile looked fantastic

Report a concern   April 20, 2012 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Quick and easy with little or no DRY time to put my rooms back together

Report a concern   April 20, 2012 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning!

Report a concern   April 20, 2012 — Rated 9 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Clean carpets with quick drying time! With little boys who like to "skate" on wet carpet, the quick dry time is very important.

Report a concern   April 19, 2012 — Rated 9 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

No soap, clean polite service people

Report a concern   April 19, 2012 — Rated 8 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

For the price I honestly expected to not have to call them back out.

Report a concern   April 19, 2012 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Good Communication regarding arrival time. Very friendly techs and they did a good job.


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