Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84380 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2012 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

They did the best job I've ever seen on my carpet and tile

Report a concern   June 4, 2012 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Customer service is exceptional, set up the appointment within a day, the tech was knowledgeable of products, the results of the cleaning and what other cleaning products do to the carpet short term and long term. As well as being friendly not just a tech doing his job. Just picture white carpet add new puppy that loves to dig in dirt and mud then run through the house like a bandit. Ugh! This was the first cleaning with Zerorez, but not the last. Thank you for the great service and the professional yet friendly tech.

Report a concern   June 4, 2012 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

I like the Incredible customer service and the products offered work as advertised when used by a trained professonal. The first time it didn't turn out as desired but Zerorez met the challenge and wanted me to be satisified. ZThey came back, refunded my money and I am a Zerorez fan. I will be reporting the results by picture to KNIX radio. Thank you Zerorez you did an excellent job and I am a fan!

Report a concern   June 4, 2012 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Customer service was excellent, and Johnathan Rojas was a true professional and did a great job! And the carpet looks fantastic!

Report a concern   June 4, 2012 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

friendly service. No chemicals left in carpet

Report a concern   June 4, 2012 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

you do what you claim in a very professional & caring manner....THE BEST!

Report a concern   June 4, 2012 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Nice, friendly, respectful, clean cut technicians.

Report a concern   June 4, 2012 — Rated 9 out of 10 by H.G.C.C. Zerorez Phoenix
What do you like about our products and services?

The results! The guys did a great job.

Report a concern   June 4, 2012 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

I was a general manager for Zerorez in Las Vegas and was completely sold on the process for cleaning carpets. I have recommended Zerorez to anyone who wants their carpets clean without soap and other chemicals. If I did not have Zerorez, then I would not have carpets! The service was great. Casey and the staff kept us informed about the expected arrival times. My sister's house and my sister-in-law's house all have white carpets. They came out clean and almost like new. Thank you Zerorez for being here for us.

Report a concern   June 4, 2012 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

My carpet looks great. Adam was very professional and persuasive on his sale but not pushy nor obnoxious.

Report a concern   June 4, 2012 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Cleaning was exceptionally good - got out dirt and stains, carpets and tile looks new. Our service tech was great - explain the process and quote, did work thoroughly and quickly - we enjoyed interacting with him!

Report a concern   June 4, 2012 — Rated 10 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

The carpets are cleaned better than any other service I have ever used. No residue and the carpets stay cleaner much longer. And the technicians are always on time, courteous
and polite. They are squeeky clean and I am very comfortable with having them in my home.
Would and already have recommended Zerorez to family and friends.

Report a concern   June 4, 2012 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

No residue and the carpet drys quickly

Report a concern   June 3, 2012 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

I liked how clean and fresh the carpets looked after cleaning.

Report a concern   June 3, 2012 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

The "Enpowered water" is really cool. The idea of not using shampoo or soaps is awsome. Your representative that did the work was incredibly friendly and professional along with his knowledge of the product really impressed me. He was personable and yet still got to work and was productive with his time. He's a keeper!!!!

Report a concern   June 3, 2012 — Rated 4 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I only had tile cleaned and I really think it wasn't thorough enough. It seemed that he just whizzed through. My tile has lots of indentions and I would like to have him go a little slower with the scrubber. It was more like a lick and a promise than real cleaning.

Report a concern   June 3, 2012 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

This is the third year in a row I have used Zerorez. Your Techs are great and I am very happy with the results.

Report a concern   June 3, 2012 — Rated 8 out of 10 by V.W. Zerorez Phoenix
What could we do to improve?

Pricing for oversize rooms was a little high. When a room is just a little bigger than the 20 by 15 max on the special, it counts as a double room. Plus a room where the rug was mostly covered by furniture, it still got doubled. Overall, even with the 3 rooms for $129, it was still a little pricey - $389, when it only took about 2 1/2 hours.

Report a concern   June 2, 2012 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Mark did a remarkable job. Carpets came out better than when they were new. His work ethic was so appreciated. He would not stop until things were perfect. I had him clean my love seat and couch and they, too, turned out better than when new. I have told my neighbor about Zerorez and she took a business card from Mark. I am sure you will hear from her.

Report a concern   June 2, 2012 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Perhaps it was just lucky timing for my phone call for service, but I phoned on Monday & was able to get carpets cleaned on Thursday....impressed with that! Carpets are cleaned & look like "brand new" again.....impressed again! I will definitely recommend your company to friends & family. Thank you for the great service!
PS: I got your company name from my next door neighbor who just had her carpets cleaned by you....she's happy too!

Report a concern   June 2, 2012 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Thanks my client was very happy with my recommendation

Report a concern   June 2, 2012 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, quick and efficient work!

Report a concern   June 2, 2012 — Rated 10 out of 10 by P.J.B. Zerorez Phoenix
What do you like about our products and services?

Very careful; very professional; very good results

Report a concern   June 1, 2012 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Came on time. Did what they said they would. Polite, took time to explain what they were doing and why. Cleaned up when they finished.

Today the carpets look great.

Report a concern   June 1, 2012 — Rated 10 out of 10 by J.D.R. Zerorez Phoenix
What do you like about our products and services?

This is the best carpet cleaning service I have ever used. Carpets have come cleaner than I could have expected. The staff is extremely professional and go above and beyond. I plan on continuing to use Zerorez and referring them indefinitely.

Report a concern   June 1, 2012 — Rated 8 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

I'm a little disappointed in my stone cleaning and sealing. I thought the seal would give the travertine a very very slight sheen, especially in the traffic areas. Instead it is dull, and the areas that don't get traffic don't match, so it still looks dirty.

Report a concern   June 1, 2012 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

We used the floor tile cleaning service and the floor looks brand new even though it is 10 years old.

Report a concern   June 1, 2012 — Rated 9 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Our technician was SUPER! I've had a lot of carpet cleaners in the past and this guy (Al?) was the best ever.

Report a concern   June 1, 2012 — Rated 7 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

I had heard the advertisements on the radio and they said the carpets would not have the "crunchy" feeling. My carpets were very crunchy and I had to vaccuum them again to get rid of the feeling. They also felt like there was something on them - not as soft as they used to be.

Report a concern   June 1, 2012 — Rated 5 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stop the minimum $199 charge to Cave Creek. Too much considering you have to move the furniture yourself. The carpets look great. Love the service. Feel cheated on the Cave Creek up charge.


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