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based on 84380 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I loved the service and the cleaning job performed.
What I do not care for is your prices!! I believe you to be out of line and not competative.
A wonderfully clean carpet
The service man was great and very knowledgeable. My carrpets and couch look very good.
Employees were very professional. I am very happy with the results!
the product is amazing - it cleaned carpet that I thought I would have to replace right away
The carpets were cleaned as promised. My tech, Zach was informed, helpful and polite.
you guys were efficient and friendly and did a great job considering what you were working with. your phone people were always were warm and friendly as well.
Carlos was very polite, explained different cleaning processes, costs, about the equipment and asked questions about a few stains he found. The carpet looked good afterwards - my main reason for calling.
Your products are amazing. They got our carpets clean and fresh and looking brand new. They were completely dry in no time flat. The technician knew what he was doing and was professional and had a great personality. He is a great representative for your company.
Your employees were all very helpful and nice. Your products worked very nicely. My carpets turned out great!
We were impressed with Zerorez. The office was informative, knowledgeable. The techs were very professional and fast and efficient. The carpets look great.
I was given a quote of $236 when I called, and ended up paying close to $500 (could have been more if I could afford to have actually had the full pet treatment). I felt like I was given a quote for something - that apparently didn't include a full cleaning (lots of hidden charges - or upsell). The saving grace was that the guy who did it was very personable. This seems to be a company only those who have hundreds of dollars extra lying around could use. I only have carpet upstairs - I was thankful for that by the time I paid the bill.
The thing I appreciate the most is the fact that the process and the product works just as Barry Young describes on KFYI. It does and extremely good job of cleaning and it doesn't leave a funky odor, the carpet was dry in hours instead of days and it didn't leave the carpet sounding or feeling like you're walking on corn flakes of rice crispies.
The Technician Mike was a very nice young fella and he did a very meticulous and through job on all the areas I asked him to address.
The two old bedrooms upstairs hadn't been cleaned in the almost 20 years we'd been here and were in pretty bad shape between our two boys and three grandchildren living in those spaces, in fact the two year old grandson had a bad habit of peeing on the carpet in one of the rooms. But now they're clean as a whistle and look better than they ever have!
The youngest grandson had also left some spots on brand new carpet, that had been installed less than 6 months ago in the front room on the first floor, due to recent damage caused by another contractor.
Mike did an exemplary job of cleaning up the spots on the first floor and a number of "pet"stains and a number of other blemishes of unknown origin in two small bedrooms upstairs.
And yes I've already told Mike that I was going to have him back, to do some other spaces that I'll be clearing. I just have to move stuff out of those areas into those that have already been cleaned.
If I could I'd give the whole process a 12 for "service above and beyond"...
Sincerely,
Name removed
Fire Inspector II
Phoenix Fire Dept.
Division of Fire Prevention (Retired)
What's not to like? The tech was so very knowledgeable...especially since my husband was a professional carpet cleaner about 12 years ago and knows a lot about carpet care and cleaning. We were both impressed with not only the technician, but Zerorez and the whole process. Hubby gave the technician hints on how he could improve his and zerorez's performance and tech time by making a few minor changes to the hoses and all...but don't know if the tech went anywhere with it. It will be interesting to see our tech back for another couple of rooms we want to clean. Recommended your company to co-workers and family....a definite YES WE WILL!
I was fustrated because when I made the appt. I said I preferred early AM and when you called two days before it was between 1-3 and they didn't get here until 3:30 PM. It was way more expensive than I thought it would be and the main room did not clean up as good as the first time I had you. The two men were very nice and polite! They were A+ even though it was the end of the day.
I like that it doesn't have harsh chemicals and that it dried fast! We have a baby on the way and it eases my mind to know I can lay him on the carpet without worrying.
the grout and floor is clean!
I love your product, and have and will continue referring others to it. I am very disappointed that when I ordered some product to use to 'spot' clean in between regular cleaning visits, I was told on the phone I would receive the cleaning water, a spray bottle, a mop, etc... for $57.00,(plus $10.00 delivery), however when your rep came I had to pay $67.00 for just the water and spray bottle...it seems your phone rep neglected to say the other cleaning aids would cost an additional $38.00!!! Needless to say I was VERY surprised and disappointed with your Co. I will never call you for info again unless I get a written quote. Suggest you change your phone message.
Name removed
Everything
Service was great. Johnathon was our tech and he was professional and treated our house like it was his own. Great job. I told my sister about your organization.
I liked that the technicians called me 10-15 minutes before they arrived at my home. Everyone I spoke to was very courteous and helpful. And my rug came back good as new. It was great!
Arrived on time..worked carefully and quickly...explained everything before and after...carpet looks great!
they work. guys were prompt and friendly
I like that your products have no chemicals! I also like the professional yet personal service provided by your technician .
My carpets dried quickly with no stiffness and they look great.
on time, professional and did a great job
Thank you for correcting an earlier problem. The young man who performed the "do-over" was prompt, polite and thorough. We are very satisfied with the result...
No smell or crunchyness
Customer service is very good. Pricing of area rugs about 50% to high given that you clean 3 rooms for 129. I did have 2 cleaned at 77.00 because they needed it, but my wool rug, I said no to and if I could have paid 40 like the extra rooms, I would have. Next time, I will probably not pay that much money to have area rugs cleaned. Thank you.
Bronson I think is the best tech at zerorez he did a wonderful job on my carpets, I think he deserves a big bonus plus a two week paid vacation