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based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men doing the carpet cleaning were polite and considerate. When dry, the carpet was soft, not harsh, and very,very clean. They finished at 6:00 pm or so, and the carpet was dry by 8:30.
Professionalism-work ethic, excelent job
Good product and great service.
our carpet has never looked cleaner. Our technician was very professional and really cared about cleaning our carpets. I will recommend zerorez to everyone.
The young men who came to my home were very friendly & curteous.
They looked & acted professional & trained in their work. This is
not often the situation these days. They represented your company
in a very positive way.
This was my first time to use Zerorez & I will highly recommend them.
Efficient service. All questions answered. Good cleaning job. Works as the ads say. I am very pleased with the result and the friendly and professional service provided.
They work and are non-toxic.
At first our carpet came out very blotchy and traffic stains showed back up with in 3 days, but I called you guys and you came back out and they look fabulous! We were told the first outcome was from previous soaps used on the carpet, but like I said they came out fabulous. Great customer service! Techs are very professional and knowledgeable.
No residue left behind and friendly service people.
the results are awesome, friendly people, are prompt & i can easily call them to check on time of arrival etc
I had an emergency clean up. I had a paint spill and within 2 hours I had a service tech arrive and completely clean. The carpet smells and feels like new agaain.
They were on time and professional. Carpets looked great when they got done.
Thanks
Everything. I'll be calling you the next time I need carpet cleaning.
This was our third or maybe even fourth time using zerorez. Every other time we were highly satisfied. However, this time left us disappointed. There were still colored stains in the carpet which I then was able to remove the next day using spotshot. One was a pink stain and the others were darker traffic areas. Also, I did not feel that the technician was very knowledgable about the product or carpet in general. In one place he stated there was a seam - and there was no seam in the carpet. And finally, he tried to quote me a higher price on the living room, saying it was oversized. It told him it had never been priced as oversized the other times we used Zerorez. He resized it and said he must have made a mistake. I am not sure I will use Zerorez again. I'm sorry!
THE CUSTOMER SERVICE THAT THE CLEANER SHOWED WAS VERY RUDE AND NOT PROFECIONAL, HE DID APPOLOGISED AFTER. MY CARPET ONCE GOT DRIED HAS SOME MARKS THAT IS GOING TO TAKE SOME TIME TO GET RIDE OF IT.
THANK YOU FOR YOUR INTEREST.
the machine they used removed some of the wax finish on our tile. maybe a different psi could have been used to prevent that.
I Was pleased with the courtesy and efficiency of the technicians. Mostly I was delighted and amazed at the final results.
I like the chemical free cleaning especially with three young children! The carpets turned out awesome! I am very satisfied and will use them again in the future!
I asked many questions regarding pricing before scheduling with you. Based on what I was told, I thought I had a pretty accurate ballpark for what the service would cost. However, once the crew showed up, they told me it was the same number of rooms as I figured, but told me it would cost just over twice what I had been led to expect. I was very unhappy with being told it would cost an extra $80 to do the stairs because they would take 20 minutes to do, etc. and that it was extra because my family room also counted as a "hallway". Then, it seemed like everything started to resemble buying a used car. We wasted over an hour discussing pricing which was very frustrating. At the end of the day, my carpets generally looked very nice, but the 3 stains looked nearly unchanged.
i love everything about your products and services, i have recommended you to several people one person already used you
Great job, but expensive. That may put some people off. I feel we got our money's worth.
Fast and courteous service technician
Great job although a bit more money than I expected.
God bless the upsell
Carpet was very dirty and Zerorez cleaned it up well.
fast service, friendly, explained everything prior and did an excellent job getting the pet stains out of the carpet
The young man, who was very courteous, did a really great job. My carpet, which is old, looks really good. I will definitely use Zerorez again and would highly recommend you.
when a customer says no to more work being offered leave it at that.
My carpet looked so awesome when the guys were finished that I ended up adding protectant (that I wasn't planning on) to the carpet. I was that impressed. The doorways into each room looked awesome and there were no dirty marks. BUT then the carpet dried. The next morning the entryways still looked great but several of the dirty spots reappeared. I spent $150 more than my last carpet cleaning, so the fact the my master bedroom which has always cleaned up really well is only mediocre, is a disappointment. I even spent extra on enzyme treatment for that room. At the end the technician told me that my job wasn't warranted because my carpets weren't "zerorez" yet because of soap left behind at previous cleanings. That really made me unhappy. So I have mixed feelings at this point. I only hope the extra money I spend on protectant is worth it.
The results of the product is wonderful and the efficient manner of the technician was greatly appreciated. My carpet, which is ten years old, looks like new!
I appreciated the initial contact from Levi. A firm hand shake and good eye contact go a long way! Levi explained the process and asked if I had any questions. He then went over the total cost, made sure all corners were protected and got to work. The total outcome of the 3 rooms was fantastic. I will and have already recommended zerorez to my co-workers and neighbors. I will be calling again the next time around.
Thank you for the awesome service.
I liked the result, the service the young men provided at my home ( the girl that made the appt needs customer service coaching) and how they showed up promptly and clean and groomed. They took care of my home while there.