Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87721 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 9, 2024 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

The cleaning methods used by Zerorez are superior to any other cleaning service.
Even the high traffic areas are cleaned of the soil that is ground in.

The only disappointment from this trip is the technician wasn't able to remove the stains from the bedroom floor even though he tried.

Otherwise, the technician was thorough and courteous.

Report a concern   December 9, 2024 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Our tech was honest about getting blood out of our carpet. He did a great job and the stains were removed when wet. As the carpet dried the stains returned not as bad as before but the showed. We made a chance to remove the stains but we replaced the carpet just as thought we would.

Next I'm having the grout cleaned and I'm hoping they do as good job like always.

Report a concern   December 9, 2024 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

Efficient and courteous.

Report a concern   December 9, 2024 — Rated 10 out of 10 by Troy Jones Zerorez Phoenix
What do you like about our products and services?

Fast and friendly quality service

Report a concern   December 9, 2024 — Rated 10 out of 10 by Linda Thomasson Zerorez Phoenix
What do you like about our products and services?

Always does a great job in cleaning our rugs, this time a love seat in badly need of cleaning. :) And our smaller rugs by the doors. The tech was wonderful.

Report a concern   December 9, 2024 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

We have a small condo so the process was very fast

Report a concern   December 9, 2024 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Zerorez provided great service! Our technician, Skyler, was kind, courteous, and hard working!

Report a concern   December 9, 2024 — Rated 10 out of 10 by K.I. Zerorez Phoenix
What do you like about our products and services?

I'm very happy with my tile and grout cleaning. The technician was so nice and efficient. I would definitely have this done again by Zerorez.

Report a concern   December 9, 2024 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

Mike Powers came out and explained the process sprayed and he finished all the carpeted areas beautifully.

Report a concern   December 9, 2024 — Rated 10 out of 10 by Carol Vie Zerorez Phoenix
What do you like about our products and services?

Professional, knowledgeable, friendly, and does a wonderful job

Report a concern   December 9, 2024 — Rated 10 out of 10 by Jenean McCarty Zerorez Phoenix
What do you like about our products and services?

Always happy with Zerorez. Carpets look fabulous. The technician, Robert, was very nice and professional. I appreciate that I receive a call before arrival, letting me know the technician is on their way.
Very easy to schedule an appointment and I have never been disappointed with the services that Zerorez provides.

Report a concern   December 9, 2024 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Scheduled after seeing sale pricing. Tech was on time and very nice. Process was very quick. What I tried doing myself with rug dr was no where near the level of clean. Had carpets done 11am Saturday n hosted people the next day at 3. Absolutely no wet,chemical smell. Cat smell gone. Absolutely worth it.

Report a concern   December 8, 2024 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Techs are courteous and my carpets are cleaned.

Report a concern   December 8, 2024 — Rated 10 out of 10 by Robert Hayes Zerorez Phoenix
What do you like about our products and services?

competent workers

Report a concern   December 8, 2024 — Rated 4 out of 10 by G.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One hour late with no communication
My estimate was around $100 yet my bill was $380
I will not use use zero res again and have been using for years

Report a concern   December 8, 2024 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

We liked the job that your agent did! He was very good!

Report a concern   December 8, 2024 — Rated 7 out of 10 by L.C. Zerorez Phoenix
What could we do to improve?

Unfortunately, the stain I called you for didn't come out. I've heard advertisements - and radio personalities - talk about you getting out red wine stains, so I'm surprised that a coffee stain did not come out completely. Additionally, you've successfully cleaned carpets for me before with serious urine stains from a dog. My daughter said that the technician was here for a very short time. Should I have paid for an additional product or process?

Report a concern   December 8, 2024 — Rated 10 out of 10 by Pat Osborne Zerorez Phoenix
What do you like about our products and services?

Your service was great as usual! The carpet was quite dirty and Ryan did an excellent job cleaning and advising me of what needed to be done. Pat Osborne

Report a concern   December 8, 2024 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The work. My husband thought I as bought new carpet

Report a concern   December 8, 2024 — Rated 10 out of 10 by Debra Schroeder Zerorez Phoenix
What do you like about our products and services?

I have used this company 3 times and every time they have done an outstanding job on both carpet and tile.
Most recently I asked the technician to clean both the carpet in 3 bedrooms and the tile throughout the house. The tech explained that cleaning the carpet would probably not have a good outcome due to many pet stains. I appreciated his honest assessment.
Additionally, there is never a chemical smell after they are done.
The technicians on all 3 jobs have been outstanding.
They present the total cost before they begin the job.
I will continue to use this company for all my floor cleaning needs.

Report a concern   December 8, 2024 — Rated 10 out of 10 by Pat Hosmar Zerorez Phoenix
What do you like about our products and services?

Cleans very well and does not leave a lot of soapy wet carpet will recommend them to everyone

Report a concern   December 8, 2024 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Rugs look great when done. Service rep. Knowledgeable and friendly

Report a concern   December 8, 2024 — Rated 0 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I'm not sure what went wrong this time. I have used yall in the past so many times, this time carpet took forever to dry, wet spot the next morning 24 hours after cleaning. The smell was unparalleled.. I don't know if yall switched what you use or the wrong water supply was used.. it was so bad. I had my prego daughter over she was extremely nauseous. I had to break out my machine and redo the floor ... which was dry in 4 hours 🤔.
I don't know, I love using yall.. but this will likely not happen again. 😕 I'll be trying a local place next time. Best regards

Report a concern   December 8, 2024 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

My carpets look like new again. Service convenient, quick, and courteous. Thrilled with the results.

Report a concern   December 8, 2024 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

They schedule quickly, are careful in the house and do a great job. The process leaves no odor or residue.

Report a concern   December 8, 2024 — Rated 5 out of 10 by W.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was friendly, ready to go to work, and proceeded. My expectation concerning the tile cleaning was primarily with the dingy look of the grout. He indicated that look of the grout could not be improved - I needed the grout to be re-colored. At an additional cost of $300. I feel that was an excessive cost.

Before work started, I inquired about polishing the Corian countertops. He was reluctant to recommend polishing since it was not a granite finish. When I inquired about cost, he indicated I probably would not want to spend that amount.

Report a concern   December 8, 2024 — Rated 9 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

We got an appointment right away. The work was done quickly and well.

Report a concern   December 8, 2024 — Rated 10 out of 10 by Amy Cole Zerorez Phoenix
What do you like about our products and services?

Michael was super professional, upfront, honest and hardworking. Amazing results- even better customer service

Report a concern   December 7, 2024 — Rated 0 out of 10 by L.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your policy of not moving anything is strange when you ask ahead for removal or breakable of items. And the worker should use reasonable discretion. He would not move a paper bag not a reusable bag but cleaned right up to them. As the surface was wet and slippery I could not get there to move them . Also moving a dining chair is hardly going to cause injury.

Report a concern   December 7, 2024 — Rated 10 out of 10 by David Sprenkle Zerorez Phoenix
What do you like about our products and services?

Quick response, on time, good service, good calue


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