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based on 87721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and the tech was friendly.
Punctual tech guy.,Very friendly.
Great job! Fast!
Our carpets look amazing & we appreciate the hard work & effort of our technician.
However, the scheduling by the office was terrible.
We were scheduled between 10-2 but technician did not arrive until 2:30 and it took until 6pm to finish.
She was late to arrive due another large cleaning before us. The manager gave us 1 free room to make up for the time.
We will use your service again but I hope you have your scheduling has improved by then.
Everyone was polite and professional. Job well done (both rugs and tile).
Outstanding job on my carpet. Very happy with ZeroRez and will use again. Thank you!
Worst carpet cleaning by far that I've ever had done!
You always stand behind your work.
Friendly and knowledgeable technician. The tile floors look amazing afterwards.
Tommy did a great job cleaning my tile and grout.
Everything went as expected
Tech was great; very friendly and knowledgeable.
After the quote was given, we were charged additional $ for a few stairs. We gave the lady how many stairs we had including landing. The tech wouldn’t budge on the additional charge.
It’s too long a story, I will try to summarize: scheduled Luis for Dec but another tech came, very poor job, highly disssppointrd that Luis did not show??? Had to have Cody come out next day snd redo! First Tech did not know what he was doing left too much water in carpet
Cody did an excellent job - I will only do business with Zero Rez if Cody or Luis show up on job! At this point I could not recommend Zero Rez to anyone because ZeroRez does not properly train new Techs, nor do they have the courtesy to advise customer that an unfamiliar inexperience Tec will show up for the job! To the contrary, Cody & Luis do excellent work aand I am told by friends that Trevon does excellent work
Name removed
Service was on time and very efficient. I was given an estimate of service before he started cleaning. I was offered several options to clean dog stains so I could choose whether I wanted the stains treated. Carpets looked great upon completion.
Early, on time, up front pricing, no surprises, carpets looked great, like new. Great on site tech.
Absolutely head and shoulders above everybody else. They did a fantastic job at a great price! I will only use zerorez from now on.
We were very pleased with the Zerorez carpet cleaning. It was a busy day for the company and our technician arrived after the expected service window. However, we knew that he was coming because I called to check. He worked very hard and did a thorough job of getting out stains and cleaning the carpet. He added the protective layer which should help our carpets stay cleaner. Thanks Zerorez!
My carpet came out looking rejuvenated! The technicians were friendly and knowledgeable, which made me feel like they were as invested in clean carpets as I was.
The stains in the carpet are gone! The carpet is clean and looks great. The service was quick and efficient.
Made my carpets look brand new
Tommy Oh was fantastic and did wonders for our tile floor and grout! Looks brand new!
Quality representative doing the work
When providing payment I don't think putting alone on there asking for tip is appropriate.
Good Customer Service
I was surprised that the machine isn’t more powerful a quick pre treat and one pass with water and the wand to extract the water and done. Didn’t appear much different than my machine at home. The technician was professional and respectful of property. I just don’t feel my overall expectations were met.
Once you use the services of Zerorez, you'll never go to another company. The employees are polite and informative. Colton came to our house on time, explained everything he needed to do, and was polite and happy. I loved his work and his personality! I use Zerorez exclusively for cleaning the carpets in my home.
Mario was superb. I want him on all of my carpet cleaning and tile jobs.
The cleaner was very pleasant and did an amazing job. he was very professional
LOVED my tech!!
He was so knowledgable about different stone surfaces and explained to me about travertine and how to properly care for it going forward.
He was also very kind and patient.