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based on 87721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been very pleased with services I received from Zerorez. I have already recommended them to friends.
The carpet is cleaned and not crispy on drying.
We don’t like surveys. Very happy with the job.
Professional and courteous staff.
Under promised and over delivered. House looks great!
I had a room with pet urine in the carpet. I am hiring a company to clean the carpets. To me, that means clean the carpets. Get out the dirt and odors. Instead, once the salesman arrived, I was quoted I believe 250 dollars to actually clean the carpets. Meaning a special device would need to be used. I understand it’s upscale and I know dales, but I believe your prices to clean the carpet and get the odors out of it was high.
The tech was amazingly proficient and kind. The service was a big one that was around 200 dollars cheaper than expected but the quality of service was exceptionally good. The couches and rugs look great and he took his time to really work thoroughly
Jeff did an excellent job cleaning my carpet. He got set up quickly and got right to work. It only took about an hour to clean four rooms and a hallway. When done, my carpet looked bright and spotless. Looking forward to next year.
Techs arrived on time. They did a very good job. Jesse was excellent.
My carpets look great and he was very professional!
The customer service and knowledge and technical service was so good. Mark did a fantastic job with helping extend the life of our carpet and get some major stains out. We’ll definitely use Zerorez again.
The dependable and reliable service. Mike Powers our technician did an awesome job on our carpets.
Repeat customer
Got the stains out. Friendly service technician.
The process was quick & left no detectable smell! Jacob, the tech, was promptly, courteous & knowledgeable!! He turned “black” carpet into beige again!!
I am so happy with my service and Michelle! She did an outstanding job and even had trouble with the equipment and had to return and finish the job working late! She is such a hard worker and made my carpet look brand new! I will recommend your service and her to everyone I know!
Carpets don't feel crispy after being cleaned.
Easy to schedule. Technician communicates well and shares special offers.
Courteous employees and a service with a product that cleans extremely well!
Joshua, our technician was friendly, explained what he saw, what areas he spent the most time cleaning, and provided recommendations. Our carpet looks great!
professional and mindful of our home
Great service. Quick on getting the job done and we’re very good at cleaning up when done. The two guys were the best.
The tech was great!!
Always on time and gets the job done ! Looks great .
Thank you
The gentleman that came did a great job…however, $500 for a small house, 2 hours work is way too costly…I own dozens of rental units—I won’t be using ur company again…
The cleaning instrument used did not go all the way to the baseboards. Where it did clean was fine. Quality control issue, I think.
Zerorez did a very good job cleaning our rugs. The appointment was quick, and Mario did a very nice job. He was professional and polite.
Setting up appointment was easy, employee was on time and friendly but…after drying the floors look terrible. The floors were not dried (allowed to air dry) and the entire floor now looks dirty. You can see everywhere the water dried slowly. Also, we had tile floors and nothing was fine to scrub the grout. I would think there would be a tool to scrub grout lines with a cleaner prior to cleaning the surface.
I now have to scrub the grout to get it cleans and then rewash the entire floor.
So, this did not save me time, money or my knees. Really disappointed.
Giving a 5 because the carpets in the closets are clean.
I won’t ever use a steam company for tile ever again. This is our second bad experience with tile cleaning.
The quality of service and the courteous, helpful and professionalism of the technician (Mikael, not sure of the spelling) are unbeatable.
The gentleman who came to my home today was FABULOUS. Kudos to him.
Technician did a great job and was really friendly. The only thing I do not like is from the technicality of closest. Two rooms I had that are under 200sqft with the closet included. But because the closet has a doorway and extends more than 12in it is an added charge. I think that’s pretty petty from a company stand point. I think any normal person would agree that if a bedroom has a closet, that is part of the room. Technician was fantastic. The technical rules of the company are a bit ridiculous.