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based on 84655 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The softness of the carpet when it is dry.
Excellent work
Friendly technician and cleaned up after himself very thoroughly
Timely, reasonable, friendly.
Clean, quick, and courteous with no extra sales pitch.
Joshua was a pure joy and very knowledgeable.
Eco friendly service team is very well schooled with expertise and knowledge.
Carpets feel cleaner than other companies I have used.
The results of it were great.
The technicians don't try to upsell us on any other product they come in and do their job get in and get out and always do a good job
Customer service is amazing. Work is done in a timely manner. Never leaves my home smelling like chemicals. Truly an amazing company!!
My home looks so much better! The Zerorez person was great
Price not what expected. $300 went to $500 very quickly.
Paid extra for protectant but unsure it was actually applied as carpet usually feels a little crunchy when dry but they weren't this time.
Tech smelled strong of cigarette smoke.
Although spotter was used, two spots could still be seen. I was able to use carpet CPR and they came up.
Scott, the tech, was very friendly and explained everything to me before he began. He also answered all my questions in a friendly and easy to understand fashion. I watched the process of the carpet cleaning as it was going on and I am satisfied that the service and techniques was high quality. Scott used a number of tools that I would not have access to.
Staff is very nice to work with. Service is timely and the tech is thorough.
Technician did a great job. Fast.
Great service!
The technician did an excellent job of cleaning the carpeting but left the carpeting too wet. Instead of drying in 6 hours it took about 2 days to completely dry. That’s with doors and windows open and ceiling fans on.
The quality of the water ingredients used in the process
Carly did a wonderful job and was very helpful explaining the process to me and answering my questions 😊
The stain I had couldn’t come out. However, your staff member tried very hard to get it out. I was very satisfied with his work.
the end result, ease of appointment, communication, and friendliness and efficiency of your employee.
Your cleaning procedure is the Best!!!! Eric, our cleaner, was professional, friendly, knowledgeable and attentive. Will want him all the time we have ZeroRez clean our carpets.
Thanks
Always had good service. Friendly employees
Service tech - great attitude
Its the best way to clean!, Ryan did a great job on my rug and sectional. 10/10 would recommend!
A quality control check, via phone/text/email or even in person, within a few days after the cleaning is completed, would be appreciated.
Thank you,
Gordon Last name removed
on time, friendly, didn't push product I didn't want, cleaned up water around carpet after done, my husband was taking a nap and he worked around that ha ha. He did a great job
The service tech was prompt and very informative on the process and what to expect in the cleaning process/
Very professional services. Once the carpets were cleaned, the employee walked me through each room to make sure I was satisfied. My carpets look great and feel clean.
Felt so comfortable having Kolton and Adrien in our home. They were thorough, efficient, and so very kind! Thanks Zerorez for making our home so clean!