Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84655 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 31, 2024 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

tech did a great job and our couch looks awesome

Report a concern   March 31, 2024 — Rated 5 out of 10 by R.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You’re asking for feedback after I dropped off the rugs. I didn’t get them back yet. How do I answer your request for feedback?

Report a concern   March 31, 2024 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

I have used you guys a few times. Your techs are always professional and they do a great job.

Most recently Tom and Josh were out. They went out of their way to do a nice job.

They were informative and I could tell they knew what they were doing.

I am very happy with the results.

Thank you

Report a concern   March 31, 2024 — Rated 10 out of 10 by Kris OConnor Zerorez Phoenix
What do you like about our products and services?

Great customer service. The job was done quickly and professionally. The end result was clean carpets with the stains removed. Thank you, I will always use Zerorez.

Report a concern   March 31, 2024 — Rated 10 out of 10 by Rick Erickson Zerorez Phoenix
What do you like about our products and services?

Jeff was amazing, took his time doing a quality job on our home! Would highly recommend!

Report a concern   March 31, 2024 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Your techs do an excellent job

Report a concern   March 30, 2024 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Professional and efficient!

Report a concern   March 30, 2024 — Rated 10 out of 10 by Patty Waller Zerorez Phoenix
What do you like about our products and services?

Professional and high quality service.

Report a concern   March 30, 2024 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The guy who came here was professional and nice. Sadly though now that my carpet is dry - spots are still there, an area looks like it wasn't even touched. I feel like the carpet looks better when I rent the silly machine from home depot and do it myself which is sad

Report a concern   March 30, 2024 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

They are quick and don’t leave any wet mess the tiled floors look good getting rid of dirty grout.

Report a concern   March 30, 2024 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

Our carpets feel wonderful after a Zerorez cleaning. The technician was very professional and helpful.

Report a concern   March 30, 2024 — Rated 6 out of 10 by P.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We've used zero rez for many years and this time around, the carpet felt crunchy after cleaning and when we placed a dry towel to check the carpet for dryness, the towel was dirty indicating that the carpet was not clean.

Report a concern   March 30, 2024 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

The service rep, Andrew, was very informative and he did a fantastic job getting out carpet stains!

Report a concern   March 30, 2024 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Love that the product used is non toxic and not soapy. This creates cleaner carpet with no residue. Safe for pets also.
They have a very knowledgeable and friendly staff..

Report a concern   March 30, 2024 — Rated 10 out of 10 by Lorna Henderson Zerorez Phoenix
What do you like about our products and services?

Easy to make appointment. Technician was on time. Did a great job, was very clean and thorough. Office carpet came out great. Would definitely use again.

Report a concern   March 30, 2024 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The service was very fast and thorough. The carpet dried very fast.

Report a concern   March 29, 2024 — Rated 10 out of 10 by Chris Hoard Zerorez Phoenix
What do you like about our products and services?

Professional, efficient, quality

Report a concern   March 29, 2024 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

Great worker and very polite.I'm very pleased with my clean carpets. I always recommend your company to friends and family.You folks have been my favorites for a long while.Please continue to send me special promotions. Thank you.

Report a concern   March 29, 2024 — Rated 10 out of 10 by Ron Mercer Zerorez Phoenix
What do you like about our products and services?

Fair price, carpets look great, fast and professional

Report a concern   March 29, 2024 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great job, fast and honest

Report a concern   March 29, 2024 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Zerorez Techn. always call before they arrive and they are on time.

They are friendly eager to help and understand if there are any problems.

We had Zerorez for years to do our carpets, rugs, couches and loveseats.

When the Techn, are done everything looks like new.

Thank you Zerorez.

Report a concern   March 29, 2024 — Rated 10 out of 10 by Kim Langs Zerorez Phoenix
What do you like about our products and services?

The technician was on time and very thorough. Our carpets look great.

Report a concern   March 29, 2024 — Rated 10 out of 10 by Ashley Noyes Zerorez Phoenix
What do you like about our products and services?

Fast, efficient, and transparent!

Report a concern   March 29, 2024 — Rated 10 out of 10 by Dave Ducar Zerorez Phoenix
What do you like about our products and services?

Very great guy

Report a concern   March 29, 2024 — Rated 10 out of 10 by Keith Goode Zerorez Phoenix
What do you like about our products and services?

Everything was first rate. Cesar (hope I spelled it right!) the technician was friendly and and answered all my questions. I am very happy with the service and will use them again.

Report a concern   March 29, 2024 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Great communication as to arrival time.
They cleaned cushions on our outdoor furniture and did a great job!

Report a concern   March 29, 2024 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

We've been using Zerorez for several years now. The carpet cleaner (Rob) was friendly and professional.

I'll ask for him when it's time to clean the carpets again.

Report a concern   March 29, 2024 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

Timely, efficient and good explanations about product and service

Report a concern   March 29, 2024 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Your technicians are always on time; they are polite and courteous; they explain everything; and they do a great job! The particular technician that came to our house did not use the blue booties on his boots and I had some but didn’t think about it until after he left. Also, he didn’t ask us about protectant and I also didn’t think about it until after he left. It’s my fault for not requesting the protectant but it would have been helpful if he asked whether we wanted it or not. Otherwise good job!

Report a concern   March 29, 2024 — Rated 10 out of 10 by David Smith Zerorez Phoenix
What do you like about our products and services?

How clean the carpets are when finished. Very short drying time. Company is very easy to work with when scheduling or making changes.


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