Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2013 — Rated 10 out of 10 by Jenny Brown Zerorez Phoenix
What do you like about our products and services?

The prices were affordable, the technician was super friendly, professional, and honest!

Report a concern   April 5, 2013 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

You try to do your best to remove spots and have the carpet look like new.

Report a concern   April 5, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Carpet comes out clean and dries very fast.

Report a concern   April 5, 2013 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Awesome service and willingness to come back and get these pesky stains out. And lots of expertise. Wally is a stain genius.

Report a concern   April 4, 2013 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The way the tech explained and showed me the difference where he had cleaned compared to where he hadn't. It was amazing.

Report a concern   April 4, 2013 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Everything!!!

Report a concern   April 4, 2013 — Rated 2 out of 10 by D.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your carpet cleaning service did not raise the furniture dimples in my carpet. I have used Stanley Steamers twice (in different locations)and never had a problem with this.

Report a concern   April 4, 2013 — Rated 10 out of 10 by Daryl Zimmerman Zerorez Phoenix
What do you like about our products and services?

Service and follow up was very efficient. Great service people...

Report a concern   April 4, 2013 — Rated 3 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your pricing is variable in nature. I got 5 different quotes on my last service, including 3 when the tech was in my home. I never knew the real charges, estimated charges in advance. Other companies were more precise in their quotes.

Report a concern   April 4, 2013 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

He did a good job and the price was right.

Report a concern   April 4, 2013 — Rated 10 out of 10 by William Heitman Zerorez Phoenix
What do you like about our products and services?

My carpet looks like brand new and it's 12 years old. It is wonderful to walk on with my bare feet. It's very soft, not crunchy. Kirby did a fantastic job. We've already recommended your service to a neighbor.

Report a concern   April 4, 2013 — Rated 10 out of 10 by Melissa Sharpe Zerorez Phoenix
What do you like about our products and services?

My carpet feels so clean under my feet!

Report a concern   April 3, 2013 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

I love Zerorez. Jonathon did a great job....friendly but very professional. I would highly reoommend Zerorez to all my friends.

Report a concern   April 3, 2013 — Rated 10 out of 10 by F.R. Zerorez Phoenix
What do you like about our products and services?

The efficiency of arranging service and the quality and professionalism of the work done and the technician.

Report a concern   April 3, 2013 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

I like the non smell no chemicals as I have allergies to chemicals and smells. I like the way Brain went out of his way to help me get really clean tile and carpets. He is nice and cheerful and I enjoyed having him in my home. The man with him was also nice, BJ I think, he is new and help where he could and did a good job. I have used you once before and I will continue to use you as opposed to others that use chemicals. I have already told my boss what a great job your people did on my carpets and tile and he wants to do his as well. I will continue to recommend you company and people. Thanks again.

Report a concern   April 3, 2013 — Rated 5 out of 10 by E.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I called I told you that I heard an adv on 94.5 Kool FM for 3 Rm @ $119. You refused to honor it. Really that was very poor customer service. Your customer service is what should set you apart. Lots of people clean carpet, you should strive for great customer service. As a result I cleaned 4 rm total not 5 as planned. The result was I reduced my bill $43 to make up for the price difference. If you had honored 119 you would have cleaned 1 more room & increased your profit. I asked for apt early, was told it would be between 8-10. I was called on Fri prior and told by Al that apt was 11A - 1P. I asked Al to speak to manager, he said non was avail but he would have them call Mon at 8AM. No one ever called Mon AM. You ddi arrive at approx. 8:45 AM. This stuff is silly customer service failures, you should strive to be better. Call to discuss if you wish Cell Phone number removed

Report a concern   April 3, 2013 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

only had carpet cleaning...was very pleased with Bronson...did a very good job with a difficult carpet.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Gina Liu Zerorez Phoenix
What do you like about our products and services?

Great customer service and very clean carpets.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Mark Rutter Zerorez Phoenix
What do you like about our products and services?

no soap. Clean feeling to the carpet. Professional technician. Punctuality.

Report a concern   April 3, 2013 — Rated 10 out of 10 by Joe Vella Zerorez Phoenix
What do you like about our products and services?

I especially like the kind of young men you hire. They are clean-cut and professional looking and very thorough in their assessment of the carpet's needs. I have been using Zerorez for years and have never been unhappy. I believe there is true merit to their cleaning process.

Report a concern   April 3, 2013 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Our service provider, Josh, was easy to work with and very informative. He represents your company very well. First name removed has already praised our wonderful service at her golf luncheon.

Report a concern   April 3, 2013 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

I liked that all was explained.

Report a concern   April 3, 2013 — Rated 9 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

The product appears as represented. The technician was neat and professional. New the operation of the equipment. Technician explained his work and sequence and proceeded preform the tasks as outlined.

Report a concern   April 3, 2013 — Rated 9 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

No use of chemicals

Report a concern   April 3, 2013 — Rated 10 out of 10 by Becky Matson Zerorez Phoenix
What do you like about our products and services?

Chad did a great job, was professional, friendly, and very communicative about the process and what I could expect. He continued to check in and explain things throughout the process. Carpets came out great. Happy to recommend this company and their technicians.

Report a concern   April 3, 2013 — Rated 9 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   April 3, 2013 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

I was very impressed on how nice my tile and carpets look. The carpets dried very soft, not like before when I have had them cleaned from other companies.
The technician was very professional and courteous.

Report a concern   April 3, 2013 — Rated 10 out of 10 by S.O.C. Zerorez Phoenix
What do you like about our products and services?

Technicians actually showed up early. Very professional and explained everything there were doing.

Report a concern   April 3, 2013 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Being a green product. The thouroughness of the service.

Report a concern   April 2, 2013 — Rated 10 out of 10 by Rebecca Eaton Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing, and the service was excellent!


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