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based on 87721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very satisfied with the carpets and coach that was cleaned. The serviceman Mike Piwers was very professional and did a good job.
It was a great service!
Fast, reliable, cleaning source for my carpets!
Friendly, quick and awesome results!!!
I have used zerorez before and they did amazing job. This time guy said would be here an hour was only here for 30 min and in less then 24 hours after paying over $200 and an extra $50 for a deodorizer the carpet doesn't smell clean at all also there’s a spot that didn’t get done had a rug put over it that I got shampooed as well and not carpet under neath.
Quality, professional, courteous
I felt like the appt was rushed. Didn’t remove stains out of the pillows Just pretty much used a steam with the regular cushions and pillows Thought they might do a conditioner to at least make you smell like they are fresh but they didn’t. And then they didn’t do the actual couch also on the sides I don’t know. Felt like I had a better experience awhile back when I used you last time I didn’t but I would feel bad for anyone let’s say buying a couch from offer up and that would be the way to clear it for that price. I believe I paid double to what it was a couple years ago
Job well done
Good cleaning process - makes my carpet clean
I hadn’t had my carpet cleaned in over a year, also my carpet is over ten years old. I wasn’t expecting miracles but I hoped for a slight improvement. I was very pleasantly surprised when my carpet looked so much better after the cleaning. My technician did a GREAT job! He was professional, thorough, and fast working when I told him I had an appointment and had to leave by a certain time. I will not wait so long to get my carpet cleaned again, especially when I see what a positive difference it makes.
No chemicals and carpet came out looking amazing. Also your tech Ezekiel was a great guy and knew all about the process.
There is no odor or stiffness when the job is completed.
Everyone tries hard to do a job and they do.
I am not a person to tell a person how to do there job. My complaint if you want to call it that is:
1) When I was given my time frames for the representative to show up to clean my carpet I was given two choices. I told the CSR that I had to work until three and they responded with, the 2-5 should work for me. The representative then called at 1:30pm and stated they were on their way. The representative showed up a little earlier than two so my wife showed them what needed cleaning, at which point to stated start in the front as I work until three. at two thirty he was done with the living room and hallway so I suggested for he to do the bedroom and I would be closer to being off as I work until three. He stated he had a system he liked to stick to. Long story short, I left work fifteen minutes early so the gentleman could clean the carpet in the bedroom and office.
2) We have had our carpet cleaned a number of times since we bought this house in 2015, we have never had it cleaned in under an hour before. I am still waiting to see what comes back and how quickly.
On time, friendly, and a great job!
Professional and efficient personnel. Did a really good job.
Very easy to schedule day and time.
They are on time and do good job not leaving me water mess for me to clean up.
Employees nice and clean!
Colton was incredibly thorough and did an amazing job. Living on a ranch with constant dirt traffic, I was shocked at how clean everything looked once he was finished—I never thought it could look this good! Thank you!
I received a $20 coupon email on the same day as my service but could not get it applied towards my bill. Even though I had already paid, you could have refunded me the total and recharged with coupon when I called in about the coupon on the same day. Customer service was poor that day.
Eric was very pleasant, knowledgeable and respectful. He did a fantastic job and he was very thorough. I will definitely use your company again!
On time, helpful and went above and beyond. Thanks Joshua!
Ramon was our tech. He was extremely efficient, courteous, and he did a amazing job for us!
The cleaning process was amazing. Mario was extremely helpful and knowledgeable. He was even great with my son who wanted to help.
How clean our carpet was when the technician left
The men are professional and do a great job. My dog had diarrhea and they were able to clean the spot so well it looked like it never happened. Because they don't use soap, my carpet stays cleaner longer.
On time ,
very polite.
Job well done.
Brian did an excellent job and provided useful information and answered all our questions. In addition, we appreciated the pre-appointment information email. Very professional operation and will certainly be a repeat customer.
Amazing cleaner that came out and everything was amazing!
Nice, friendly technicians and staff. Competent and personable.
I had grout cleaned. The tech was not supplied with the necessary equipment to clean the grout along my baseboards. I was not happy. The grout that was cleaned looked great. Along the baseboards did not. Therefore I cannot recommend your grout cleaning service.
The tech was great so I don't fault him. He was not driving his usual truck which he said had a nozzle that he could clean along the baseboards with. The truck he had that day was not equipped with a nozzle.
I don't know that there is a resolution. I had the grout cleaned just prior to entertaining for Christmas. I won't have it cleaned again until next year.
I like the Zero Rez formula