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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff very friendly over phone and in person. Carpets look wonderful and feels great!
Thought the carpet looked great when it was cleaned. Technician C.J. Westover was very professional and did a great job.
The long lasting results
I thought Norm was so nice and did a fantastic job he was very informative and clean about the job. I can't speak enough about him it is nice to see people who still take pride in their job.
The guys were thorough, respectful and efficient
Service was prompt,I like the two follow up calls before the appointment. The service guy explained everything before he started was friendly and considerate.
Very meticulous, considerate and thorough service
Service...appreciated getting a call two days before to narrow the visit down to a two hour window. although the technician showed up about 1 our earlier than expected, we were home and ready!
My question is I have 3 dogs and I thought by getting my carpets clean the carpets wouldn't smell like dogs and they still do, my stairs did not come has clean i thought they would, my husband siad he couldn't even tell we had them done.
Not that impressed, we usually use another company but heard about you guys on the radio station so thought we would try someone new.
No problems with the technician he was nice and professional
Your tech was ion time, a hard worked and the carpets were cleaned and dried with the crunchy feeling left by other services. I've already told others how pleased I am.
The carpet comes out really clean every time.
Love the "no soap" cleaning...the technicians are always great, appreciate their professional attitude and great work!
I believe Zerorez method is far superior to chemically treated method. Whenever I spot cleaned my carpet, I only used hot water, used environmentally friendly cleaning agent, never harsh detergents. I know my carpet will stay cleaner longer without chemical residue which absorb oil and dirt.
on time professional no smelly chemicals great results
I am very impressed with the service I recieved. My carpet looks great. I love the product and bought the 2 gallon jug. I use it to clean on almost everything in my house! I will definately use your company again. I was impressed with Matt the young man who came to the house. He was very knowlegable and proffesional. Thank you.
I like the cleaning without chemicals. This will help the carpet last longer and it really looks great when done and dry. You did a spot cleaning this last time and looks great. Thank you.
appoint time was met. representative was friendly and knowledgeable. carpet seems cleaner that with other services.
The technician Nickolas spent the time to clean our carpet and went the extra mile to ensure that the job was done to the highest standards. In the past we have had companies that have been in and out in less than one hour. Nickolas was here for over two hours and did an outstanding job.
Technicians were very good.
Price quoted to get in the door was vastly different than actual price. Too much sales pressure for additional services while technician was on premises.
more flexible on cleaning areas
Make sure the customer knows there is a difference between cleaning the tile grout and the entire tile floor. Also, explain that some odors may activate after cleaning, like urine.
You clean the carpets, but you do not rinse with plain water to take out the solution. We were hoping you were different, but you leave the dirty water on the carpets tyhe same as others. You should use only hot plain water. This sis pnly my feeling on this. We have discovered all carpet cleaning companies do the same.
No chemicals. Our last technician was great.
Professional and high quality service make it easy to rate Zerorez so high.
Your no residue cleaning method makes a believed out of me. I have had carpets professionally cleaned for over 30 years and when I tried Zerorez you convinced me never to go back to a detergent cleaning service, ever. Your cleaning techs are very professional, polite, courteous and they know what they are doing to clean a carpet or a fabric furniture item.
The service man was very professional. He was upfront and honest about some of the stains on the carpet before he did any work. He did a great job on the carpets. They look new!
The corner guards and the fact the technician cleaned off the splatters off my furniture. The ability to have them redo any areas I thought were not done well enough is a plus as well. Nick the technician was very professional and knowledgeable about the process. I will be calling zerorez back out to do my tile!
Quality equipment and knowledgeable people
No soap or chemicals.