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based on 84399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, professional
The honest and fair estimate of the services and the quality and care of the techician. He was great especially in a 118 degree day.
Carpet looks great. Easy to schedule and good service. Norm was professional & efficient, and he did a wonderful job. Thanks!
no res
Clean and professional. Delivered on the promise.
I was very happy with my technician, Mitchell, he was very professional and well informored about your products. My carpets look awsome after the cleaning!!!
Outstanding service! Tremendous results! Thank you!
The guys were professional and courteous. They explained every process and helped me decided what was best for my situation. I will definitely be calling again!!
A nice young man - good worker, polite.
Happy with the job we had done. The technician was great.
Several areas still had stains
I was most impressed with the service. There was a problem with the vacuum in the van and instead of just finishing up with a poor vacuum, our technician (Marshall - Mesa Store)called for another van so the job could be done right and gave us some money off. He was very professional and a real asset to your company. Mark Handy
I like that Zerorez doesn't use harsh chemical!!!
Timely and professional.
Nick, the technician who worked at my home is a perfectionist! His main goal was to get the carpets as clean as possible and to make sure that my family was pleased with the job. He is a hardworking young man and our carpets look fantastic thanks to him.
On time, friendly, great job!!!
My technician was amazing! He was the sweetest man I have ever had service my home. His work ethic is commendable and he went over and above the call of duty to make sure we were happy with our results. He worked so hard and we would love to have him again next time. Because of him I will recommend your company to all my friends, family, and coworkers! He deserves recognition within your company for the willing attitude and work ethic he shows!
It cleaned my carpets better than I have seen them cleaned since they were installed.
You do not leave residue on the carpet, and you are highly recommended by radio also you Technician was very professional and polite.
Zerorez get the carpet really clean, and doesn't leave the residue that makes the carpets get dirty quicker.
The carpets are cleaner than tradional cleaners and dry much faster
I felt that I should have been told that the grout might not clean up because of staining. If you tell your customer in advance of the cleaning and it is better than expected both are winner . If you don't tell your customer that it might not clean up then you (Zerorez have covered your bases.
The carpet was cleaned great and the tile great but grout was a total disappointment.
Customer service was great and the carpets look amazing!
carpets dried quickly. The young man who cleaned the carpet was very tidy and professional.
Improve the time estimate!! We were given a window of noon-2pm. However, customer service called me at 11:15am and stated the technicians would be there in 15-20 mins. Unfortunately, no one was home at that time. I had made arrangements for a family member to be there at noon, but they happened to be in Phoenix at that time and had to rush home to let them in. It was quite an inconvenience to say the least. I understand that the technicians happened to finish one of their jobs early, but then you should allow for that in the window you give your customer.
Technitions were very knowledgable about what they do and delivered the service quickly.
Our carpets are old but we wanted them clean for our grandchildren. We were really happy to see how well they cleaned up. Thank you Zerorez.
Everything from the moment we meet the working and the personal touch he made us feel gave us a peace of mind and the outcome was great. Carpet felt the soft and clean., ever. Very nice job.
No chemicals used and very efficient emplyees.
Twice now my contact with the phone person did not result in the attention to reservation detail that was indicated was part of your service. "We will call you back with the window you can expect us," did not happen. We did eventually get it right.