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based on 87721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service and people are very good.
Online scheduling and quick cleaning
Fast, efficient, knowledgeable, and so clean.
Professional & fast tech- Michael!
thorough cleaning. No chemicals. Knowledgeable technicans
1) First - I want to tell you how frustrated I was wnen I got a text around 12:45 that said the
Zero Rez people had knocked on our door 2 times and called 2 x and since noone answered
they left and we could reschedule by calling. My husband was home ALL morning and when
I got home at 1:00 he answered the door. I called and the Zero Rez person answered and told
me the story - said they would reschedule for 2:00.
2) I stayed home with my husband. - and waited for them. at 2:00 I got a text saying they had come to the house and knocked on the door 2x and since no one answered I should reschedule.
I called the office, again the girl who answered said she would check it out. yep they said the y
knocked on the door and got no answer. I WAS 6 FEET FROM THE DOOR -NEVER EVEN KNOCKED. They said someone would come out at 3:00
3} At approx 3:00 Dameon W. came, l istened to him as he , apologized for the Company, and explained what he was going to do and proceeded to do a great job. I have used Zero Rez in Calif for YEARS and thanks to Dameon I will continue to use them. I NEVER would have
called them again had Dameon not come with lhis professional manner and good people
skills and concer n over doing a great job. If he not there I will not use your services again.
Great Service.
Sean and Brandon were very professional and did a fantastic job! Our carpeting looks great!
Great service every time and very courteous employees.
The tech was on time, polite, friendly and did an amazing job.
He was very professional and friendly and listened to my concerns and took great care of my home.
Technician left wet floor plastic guards at our house.
You should honor what price was offered at time of booking!
Nice people, good job
I’ve use Zerorez several times both in AZ & MN and have been very satisfied with the service.
Your service provider that came to my home was great, thorough, and informative. Could not ask for more.
Great service
I just had my tile & carpet cleaned. Looks great
Affordable price, clear communication, superb service, and great results (clean carpets!)
The service was very good. The rugs look good and the fellow did a great job cleaning the rugs
This was I believe the 3rd time I used Zerorez and I was disappointed. I called weeks in advance to schedule my appointment for an early morning time slot, and was told at the time of my booking that I was the only one scheduled for that day and that getting started early should not be a problem. I received a phone call advising me that my Service Technician would be late and coming after my time slot period, which was not the news I was looking to hear. I was given a discount on my service, however, I was still disappointed and the delay in starting my cleaning put me behind (timing wise). Additionally, I was told by the Technician that he could use a "special tool" to reach the corners and edges of the carpet where there was heavy dust/dirt stains. The Technician said he did not have to use that tool afterall, and was able to clean with the regular equipment; the Technician was incorrect, the regular tool did not reach or remove the dirt/dust marks in the carpet in those edges and corners and I still have marks on my carpet. Additionally, the Technician did not even wear shoe covers over his shoes when cleaning, and never put up the protectors around my wall corners/molding the way the previous Technician's did when they came to our home. I do not like to speak negatively about anyone or company, however, after this third service with the company, I really was not happy or satisfied with the results.
No harsh chemicals and the service is quick.
Mario was very thorough and went the extra mile to do a great job. I really appreciate it.
On time ,great job ,and polite service rep!
The technician was able to come in, see the problem and take care of it
Ease of scheduling and payment. Damien, our technician, was very helpful, prompt and kind.
service did not remove ANY urine marks on carpet - BUT the service person was excellent and took his time ..Review is Not about him
Great service, our technician did an excellent job. He was informative and thorough. The service always delivers or exceeds expectations. Highly recommend!
Dries quicker and does not leave carpet crunchy. Been using Zerorez every year for at least 15 years. I even use the empowered water. Brian who cleaned our carpet was very thorough.
Cody did a great job. Arrived on time and communicated well. He was pleasant and efficient. Carpets look clean and bright and smell fresh .