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based on 87721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good
The technician that cleaned our carpet was conscientious and thorough. The only thing I didn’t like was the billing. We had 9 rooms cleaned, but the 3-room special only applied once, which seems to be an incentive to have 3 rooms cleaned at a time and no more or you oay a much higher price per room.
I only had my carpets cleaned and I think it turned out very well .
Easy to schedule. Quick response. Good technician. No fragrances.
polite, early, careful
Short leadtime to reserve work, friendly well trained phone customer ervice at Gilbert and technicians, environmentally friendly carpet cleaning and reasonable pricing with coupons/ specials.
Technician on time, asked questions, explained work to be done, works efficiently and leaves all in original condition.
Carpet looks almost new
No perfumes just clean carpets! Thanks
Carpet looks good after cleaning
Chris did a great job and explained everything very clearly and was so nice to entertain my toddler as well even though he was working!
Proven empowered water with great results. Technitions are knowledgeable and freaindly.
Left the house smelling and feeling clean.
Excellent job on both the carpet and my old lazy boy recliner - brought it back to life!
I really loved the technician Luis, He was very professional and friendly. Did a great job cleaning my carpet which was in really bad shape. The products used did a good job.
My carpets always look better after I use your company. I also appreciate the employees that I deal with. Starting with the initial call to make the appointment. Technicians coming to the house are always pleasant and professional.
Arrived on time, did the best job yet on our grout.
Make the process faster. Maybe send 2 people to get done quicker.
Great!
The service technician was great however when he got to our home, he said the rate for the upholstery was completely different than what the website quoted. I was disappointed because I really wanted my couches cleaned and felt this was a bait and switch tactic. I do not blame the technician as he was just the messager.
Product is great no sticky crunchy residue on carpet! Your technicians are awesome, I would use Zerorez more often but too expensive unless I get a special offer like the one I used $119 for 3rooms free hallway 👍 I’ve been using you for years for my home and now my daughter apartment keep the special permanent 😊Thank you for your great quality and service!!
Skylar was on time, professional, friendly and I'm soooo happy with my Zerorez services! I had carpet cleaning & duct cleaning done. Both services were such a good experience. I've been through so many carpet cleaners, but now I feel like I found THE one!
Your employee was great. Your undisclosed extra fee of $25 was not. Your marketing department should understand that stunt undoes all your goodwill.
I was so mad about that I did not offer a tip.
You should give my $25 to your employee as a tip. He deserves it.
Thank you.
Guys did an awesome job with cleaning my light cream colored carpet. Very thorough! Asked if they could go back over a couple of spots and they were so kind and had absolutely no problem with my requests. Carpet is 15 years old and looks back to new without the crunchy feeling and residue most carpet cleaning leaves. Thank you Joshua and Brandon for doing such a great job!
The technician was professional, and quite nice. He answered questions. He worked hard on two rooms that had many dirt areas that were high-traffic. We have pale carpets. However, when he left he said that it would be about 4-6 hours and we could move furniture back. It was still quite damp. My husband took out our own large carpet cleaner - he removed quite a bit of liquid, and dirty liquid at that.
We will probably use Coit or another company in the future.
The service is friendly and informational. And the results are very good.
Chris did a fantasticjob!
Our tech was on time and professional. He did a great job on all the spaces in our house. He also walked us through the process, what to expect, and was great at communicating! Would definitely use Zero Res again!
Another Great job of cleaning our carpets. Jessie was very professional when explaining whivh areas needed special care. Our carpet in the living and family room area is reaching it's age limit. However, when cleaned by you, it looks and feels so much better.
ZeroRez does an amazing job cleaning our carpets. And your representatives are knowledgeable and friendly.
Sam cleaned our carpets this time and he was so nice!
Thank you!
We are very pleased with the work our service man preformed, he called and let us know when he would be there and then was very prompt. He was respectful of our home and was very thorough. And a very professional and knowledgeable young man.