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based on 85330 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product cleans well, has a pleasant light scent, and dries fast Your technicians are absolutely accommodating in every way.
I like the system zerorez has.
Chemical free, no residue. Carpets looked almost new after cleaning and they are 8 years old. David the technician was very professional and courteous. Job well done.
The guys you sent were great and they did a great job in the floor but they left a big mess on my freshly painted walls and stainless freezer doors. I now have hand prints all over my walls doors and the freezer doors look terrible.
I was quoted 129.00 and it turned out to be 167.00. I was charged for a short hallway and last year, i wasn't charged for the hallway. He just cleaned it anyway. I thought that was pretty nice.
Great service! Can't believe how clean my OLD carpet came out!
Zerorez has been great to work with. The guy who came out to my house, CJ, is an invaluable employee who needs a raise asap. We were able to talk about anything, he was very personable, and even helped me with some yard work before he left. Not to mention, I forgot to bring some water while I was working so he provided me with one of his bottles too. The carpet cleaning was done very well, and was nothing more than exceptional. CJ got all the stains up with the exception of 2 red and orange stains, which are now nothing more than a slight hue on the carpet. He also assessed my tile floors and informed me that some maybe hollow underneath. All great stuff. If everyone zerorez employee carries himself in the way CJ did, you guys are gonna go far. Thanks again zerorez, I'm going to recommend you to everyone.
Whatever you use to clean carpets, it works! Our tech was very friendly and professional.
We had a cat who had peed on the floor in several spots and the closet of our upstairs bedroom. We paid for the extra enzyme treatment and for the stain removal service. We were also warned that the smell will never be able to be removed without replacing the carpet and padding and treating the wood floor before. Due to the smell remaining and the stains still showing, the room doesn't feel clean. Plus, before having the carpet cleaned, I used a pink piece of chalk and circled some areas on the carpet that I wanted treated. The pink chalk lines are still in the closet, not the rest of the room - which makes me wonder if the closet was cleaned. The 2 downstairs rooms do appear and feel clean and the chalk marks I purposely made have completely washed away.
The carpet was pretty old, but the 2 men that came out about 1 1/2 years ago got the carpet spotless. I guess I was expecting the same thing. The traffic areas didn't come out hardly at all like the first time.
The technicians were on time, worked quickly and the carpet dried fast!
Grout not clean, missed spots, puddling of the sealer, dirty water spots, general condition of rug not clean in spots.
Great cleaning job on my carpet.
Punctual and did a great job
No smelly products. Everyone I have had contact with has been very nice and accommodating to my schedule.
Great communication, very professional, carpet tech was great and did an outstanding job on my carpet.
Reliable and thorough.
Our carpet looked absolutely horrible before the treatment. I didn't think they could get out the amount of stains 10 kids and two dogs could produce.i was shocked! The carpet now looks amazing!
Friendly staff and my guy went the extra mile to make it look the best possible!thanks
your technician Nick was extremely knowledgeable and helpfuland I love the whole patent that you have on just using special water
No chemicals
The bedroom was done very quickly and the area close to the baseboards was missed. I had a coupon I had printed off the zerorez website which stated you would get three rooms cleaned for 99.00. The tech told me he couldn't honor the coupon and charged me 143.00. The tech didn't take much time, in the past I have had guys spend 20min in one room really getting it clean. The tech was in and out in 40min, I think it took him longer to sit in his truck and do paperwork that clean my carpets.
Everything!
Friendly on time. Carpet dry within a few hours. My white grout looks almost new again. Will recommend to everyone. Thank you
Service
Quick and efficient and the carpets look great n
Dylan was very professional and did a great job cleaning the carpet and tiles. I will definitely use your company again.
I appreciate the timelines of the technician. I also appreciate the technique you use without the heavy chemicals.
quality of work and service
Our technician was excellent