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based on 84509 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective, timely, professional service
The 100% commitment to customers satisfaction
be nice if the carpets werent so wet but that may not be possible
the after look of the carpet and furniture when done is amazing.
On time! Our carpet looks great! The two "Nicks" that performed our service were both very professional, courteous, and helpful! We highly recommend zerorez!
The staff is friendly and very helful. They keep you up to date on if the agent is going to be late or if they're running early. The agent was nice and did a very good job.
product worked well but did not get all the bloods spots up. the guys were really nice though.
Keith Keilholz came to clean our carpets to help with a persistent dog odor in our home ("wet dog" smell - not urine). He got down on his hands and knees in all of our rooms to actually smell the carpet in different areas. He thought the smell was not coming from our carpets, but probably from other areas (on the walls, in the vents, etc) and felt that cleaning the carpets may only make it worse. He called a supervisor (who was on vacation but gladly took his call and even spoke with me). They both recommended renting an ozone machine. We did that and it worked!!! Keith was committed to doing the right thing for us, even though that was not cleaning our carpet - the job he came to do. I wish all the people we have hired to help with our house were as thoughtful, knowledgeable, and honest as Keith. He could have done the easy thing and cleaned our carpet. He went above and beyond!! We are so thankful!!
Great job and very professional
How great the products remove the stains and how fast the carpets dried
I already called and brought my situation up with your company and was supposed to hear back from someone yesterday and two days later I still haven't heard from anyone yet
The service was fast. The carpets dried relatively quickly. The carpets looked great. The best part is I know there isn't a residue. The technician was friendly and explained the process.
Employee worked quickly and there was no soapy residue left on the carpet.
Effective cleaning, self-cleaning system offered, affordable, fast, professional, helpful, intelligent, and great sense of humor which made the experience fun! Thanks.
I believe that I can count on Zerorez for excellent service and cleaning. I have used this cleaning service previously and I have not been disappointed. Thanks Keith for your information about the product and a good cleaning job.
Very friendly and curteous
I have had my furniture cleaned in the past and now, my carpeting. I am very impressed at how professional your technicians have been with my home. They have also answered any questions I have had, as well as, explained the process of cleaning my items. Keith Keilholz, who cleaned my carpet, also let me try your product Empowered Cleaning Fluid. I was impressed enough to buy it and have had great success using in my home. Thank you for your wonderful service.
fast and esay to work with
After you have cleaned the old spots that have come up do not work their way back.
Albert did a good job and represented your company well
did not like price difference from quote to actual cost
Environmentally friendly. Dries quickly. Has no odor
No chemicals. Very professional.
Excellent service, great product, dries fast. Thank you!
Workers were on time
This job completed in a timely manner
No hard sell to purchase additional products or services
Employees were very nice & concerned about being neat using their equipment in the home
Product works as advertised
John and Kevin were very professional and did a good job.
Name removed
The two service providers were very helpful and professional. They provided excellent service throughout the entire process. The information the service providers shared about how to optimize keeping my carpet and tile floors clean was very helpful. I was in a jam and needed service the same day and Zerorez was able to accomodate my situation. Since Zerorez, we have adopted an entirely new way of cleaning our floors and appliances with the excellent cleaning products. My entire family is enjoying the renewed beauty of our home.
The technicians were friendly, timely, and thorough. They made sure that I was satisfied with their work before packing up to leave. They explained each process before they started and throughout the cleaning. My tile and carpet looked fantastic when it was all done! The whole process was simple to understand and quick to be finished with not a lot of drying time. I will definitely be using Zerorez in the future for all my carpet and tile cleaning needs. :)
Prompt arrivsl snd took out the stains.
excellent results very informed and professional service man
Everything came out perfect and exactly what I expected.