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based on 84509 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harsh chemicals used so it is safe for families with small children.
Keith was waiting for me at the entrance to my development when I got home, as he was a bit early, but no problem! I pulled up and said I was his 4 PM appt. and he came right over. He was trying to remove a stain in my carpet and he did a really good job. Unfortunately, he could not get it all the way out, but not his fault (mine - I knocked the coffee over!) and he was very apologetic. The stain still looks much better than before and I am very happy with the service, effort and the attitude. Keith is a keeper for your company. Great outlook and help. THANK YOU!!! After my two recent experiences with you company, I am a customer for life!
I have highly recommended you to my daughter-in-law and a friend. My daughter-in-law said that she was told I would get a discount based on her using you in March. When I called about this I was told you no longer give referral discounts. That is fine if you changed your policy but I would think you would honor this because I called on it. So, I will continue to use your service but I'm not so inclined to tell others how great it is.
The rep was friendly and did a great job with our floors.
How well it cleaned
I like that Zerorez uses empowered water, not chemicals, to clean.
Clean feeling on carpets after
The technicians were wonderful, polite, and engaging. Their top concern was making sure they did the job to exceed my highest expectations.
Tile/carpet clean SO MUCH better than I anticipated.
Staff is friendly and courteous.
No residue and courtesy staff.
AMAZING! I can't believe how wonderful my carpets look.
Carpets were beautiful and Tech was very knowledgeable and not in a hurry. He did an awesome job
I like that it is environmentally safe; the appointment was easy to make and I was able to get someone out within 3 days!
The tile was not cleaned at all. There were still cheerios on ground and dirt in some corners. We were pleased with the carpet but completely dissatisfied with tile in kitchen and bathrooms. For that reason we would not use nor recommend your service in future. When I pay good money for something to be done I would like it done right.
Communication and how clean everything turned out.
it works
How clean it is.
Service was recommended to me. Was happy with service, tech, and result.
The service was well done, the provider was polite and professional, and it was done at a reasonable price.
no chemicals
Friendliness of technicians. They are very knowledgeable and helpful as well. Joe Cyr did an awesome job for us.
I like the zero residue. I wish I would get a copy of the invoice. Several times now I've asked for a copy emailed to me and they never email the invoice
:(
I have never seen anything like this! It made my grout look brand new!
Quick, efficient and honest.
The tech was very sprompt with his arrival time. He was very informative about the product and what set it apart from other companies. The wprk was completed in a timely manner amd he hamdled himself very professionally.
GREAT customer service. Nick and Trey were awesome. Very professional and great to work with. These guys knew their stuff! I had some very bad pet stains that they removed and my carpet looks brand new... which is awesome since I rent. I highly recommend them and zerorez!
Denise Pringle
The carpet looks great!! Our technician did a great job and was able to get multiple pet spots
out of the carpet.
Great customer service! I love that the products are natural!
Great service, fast drying and always a job well done
I just called in to give everyone who spoke to me and handled my job today an “Atta boy!” because you all exceeded my expectations by leaps and bounds. From the first call at 7 this morning who got me right in and set up in an emergency cleaning, to the call back letting me know that someone cancelled and that they could move me up to an earlier time today , to the gal who called me to let me know that the technician would be arriving in about 15 minutes. Sure enough, 15 minutes later, guess who pulled into my driveway and cleaned the carpets and dog vomit spots even better than my expectations! They're perfect! I have used you for years and will absolutely continue to use Zerorez. I just wanted to let someone higher up who is capable of passing out "Atta boys" know that everyone who handled my appointment today deserves an "Atta boy!" Phone people and technicians alike. And the dog is only using the back door from now on.