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based on 85351 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional service and the carpets look great!
The cleaner did an excellent job except for one bathroom, other than that he was great. The service was very good and we would use you again.
We had a high traffic area in a hallway that was of some concern. It cleaned up really nice, and looks perfect. Technician (Kevin) was on time and did a good job. Thank you
Quality product and quality techs. My only disappointment is the price.
Friendly and efficient.
How quickly it took to clean my carpets and wonderful they look now.
Cost was reasonable, it was easy to make an appointment
Friendly service. Nice technicians. No odor to
cleaner. Looks nice.
I love that the cleaning process you use is green and doesn't use harsh chemicals. Also, James was absolutely wonderful- nice, hard-working, and professional. We would definitely use this company again.
We weren't 100% happy with our last service. We have traffic stains in one bedroom. We've been long time customers and there has never been an issue removing the stains. However, this time we were told that it's carpet damage and there's nothing that can be done to clean it. Since we've never heard this before, we're not really sure if we should believe it. So now, we have a carpet that's not completely clean.
I was happy with the product. Everything looks like new. Johnathan was a very nice, hard working man.
Safe product & Cody was very thorough.
Tech was extremely polite and efficient. He did a wonderful job....my tiles look brand new.
My carpets look great!
I was very impressed with the young man that cleaned our carpet-Luis. He explained everything and did a great job
The service from the technicians was very good. Friendly and explained products available to purchase.
Was happy with how well Roy cleaned our dirty grout.
was able to remove all spots
Great
We love that Zerorez gets our carpets cleaner with water!!
Let me count the ways...I was scheduled for late in the day when I wanted to be first thing in the morning. You claim that it will be dry in 4-8 hours (had to wait almost 24 hours to move furniture back). You don't move furniture. You don't vacuum before beginning the process. You claim there is no residue but my now dry carpet is very stiff which can only be caused by residue. I had to pay an environmental impact fee (I know you told me upfront but it still is annoying). Your company is no better than any other carpet cleaning service and in many ways worse. Your technicians were very polite and friendly, and were willing to re-clean carpet areas that were not clean (but only after I pointed it out; couldn't they tell). They also offered to do anything I needed and told me at a prior client they had walked the dog - very nice but I'd rather my carpet had been properly prepped and they would have moved furniture.
Like the timeliness and demeanor of the man who cleaned our carpets. Very friendly and did a great job.
Great work and great people. Team arrived on time, completed the job and were gone in under 90 minutes. Definitely will use Zerorez again.
I love that there were no chemicals used and that there will be no soap residue in the carpets. We were able to get en excellent clean with just water, and the service technician (Matt) was very courteous and worked quickly and professionally.
Your rate is about 40% higher than comparable cleaners...I question the vslue for the dollars.
Carpet looked great when the guy left, however a week later stains began to reappear. Now that it has been a month, it looks as if the carpet had not been cleaned. We have not worn shoes on the carpet since the cleaning. Dispappointed.
He was was friendly and I love not feeling that soapy feel but just the cleanness feel
FIRST OF ALL AFTER ALL THE TIMES IVE USED YOU,THIS ONE WAS NOT SO GOOD. THE TECH HAD SOME KIND OF DIRT OR GREASE ON HIS SHOES AND AFTER CLEANING THE CARPET AND DRYING, THE DIRT OR GREASE CAME BACK UP. A LITTLE DISAPOINTED. THE SPOTS NEED TO BE TAKEN CARE OF. THEY ARE RIGHT IN THE TRAFFIC ZONE AND LOOK TERIBLE..THE TECH TROY NEEDS TO FIX IT. OTHER THAN THAT, YOU STILL HAVE A GREAT COMPANY.
My carpet looks worse in places than it did prior to the representative cleaning it. We did discuss some spots but when the carpet dried there was discoloration and spots that hadn't even been an issue before.
No soap