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based on 84533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Having two afternoons occupied rather than one, was rude. The first technician should have done the job. Talk to Susan, the manager, for more on my experience with your company.
It smelled and just didn't work like I thought it would. Especially not for 200.00. As far as make things right? I would try it again, but not for 200.00.
Technician was on tie, very courtious and did a good job
No chemicals. Very friendly technitions and polite phone reps.
Hi Zerorez,
My carpet cleaning technician, James Chase was professional, courteous, and knowledgeable about the carpet cleaning industry. James did a fantstic job at cleaning my carpets! I like there was not a chemical odor, and no residue left behind after my carpets dried. My carpets look brand new again! I definitely need to invest in a carpet rake. I never knew a carpet rake could loosen up so much pet dander and dirt before I vacuum. I will absolutely use Zerorez again, and will recommend Zerorez to family and friends. Keep up the great work! I will be calling again soon to have my master bedroom carpet cleaned.
Take Care,
First name removed H.
A fantastic way to clean carpet and tile
I was extremely satisfied with how clean the carpets were. Shawn is an asset to your company, very professional and he knew his product. I will be sure to ask for him for amt future cleaning.
Effective cleaning and looks great
Louis was very professional and friendly. He advised me of the rates and after examining the rooms to be cleaned, gave me his professional opinion on what the price would be. I appreciated his knowledge of his job, and completed the work within the time that he said he would. Also, the 2 hour time frame was right on, and the job was completed sooner than I thought it would be. I will certainly use Zerorez for my next carpet cleaning!!
Your technicians are very reliable and competent and deliver as promised!
Good friendly competen service.
The whole process was very simple and easy to set up. From the folks who took my order to the technician who serviced our carpet, it was all first class. Our carpets have never looked this clean, we won't be looking for new carpet anytime soon!! Thank you for your top class service!
Great service and personnel.
There is no soap used and the carpets look wonderful.
My grout looks amazing and everything dried very fat.
I used the water on my ss appliances. Amazing!
Staff was fantastic. From.phone to tech.
The technician, Keith was very friendly. However, I think that the carpet came out cleaner and at a cheaper price using my prior vendor. The $129-3 room special ended up costing me $278 for what I felt was 4 rooms, but was charged for 6. My main reason for trying you was a) the special, and I liked the idea of new chemicals. Now I'm not so sure.
Keith was our service tech - he was professional and completed the work quickly . He was clear on the expectations and it was aparent he is proud of his product with good reason . In turn I love the true cleanliness and knowing there is no left over residue that will just collect more grime. My husband and son have asthma so it's important to know our floors are truly clean and I appreciate so much having the confidence that they are !
Thanks again!
Carpets look great! Your associate, Troy, was on time, finished when he said he would, was professional, courteous. He explained cleaning options to me and helped me make informed decisions, within my budget. He took extra care to put guards at each turn in the hall between rooms, so as not to mar the walls and he mopped up the tiny drips left on the tile from the cleaning process. He did a stellar job.
Your representative did everything he could to keep me within my budget and make me happy
Able was very courteous and knowledgeable. He explained the entire process prior to his starting and asked for us to review his work to make sure we were satisfied when finished.
Great cleaning process with no left over soap to collect dirt. The tech who did the job was 100% customer service oriented and took his time to do the job the RIGHT way. Thank you.
Professional and prompt
Not using soap, quick drying
Your personnel are very professional and the service is extraordinary
I guess my expectations were too high. I had expected some magical carpet cleaning experience, but really it was just about like the others. The stains are still there, the carpets are still wet 24 hours later and the pricing structure wasn't all that competitive. It's just okay.
Great service, excellent quality work, very nice technician! Thank you for a great experience!
You are the only company that can make my crappy carpet look great. Before trying Zerorez, I would have my carpets clean and you could not even tell. I have a lot of wear and tear due to kids and animals. Zerorez has worked miracles for on my carpet.
The workers are all very pleasant and polite. They do a great job! My carpets never have looked better after a cleaning. The house smells clean and the carpets are soft. Great product and great service!
The carpets came out great. The feel fluffy again and besides the red spots which I know couldn't be removed. They look new. I do wish he would've maybe offered to try some of the other spot removal stuff to see if the red spots could be any less noticeable.
Fantastic service…I called to make an appointment…thinking it would be a week or two…but it was the very next morning…wow..that's really nice…especially so ..since I'm a night shifter and happened to have the next night off.….and Albert did a fabulous job…my carpets look great…will definitely use Zerorez again.