Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85351 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2015 — Rated 10 out of 10 by Tina Jenkins Zerorez Phoenix
What do you like about our products and services?

I love that Zerorez is safe for my family and pets. The service was A+.

Report a concern   April 19, 2015 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

No detergents or residue. Professional.

Report a concern   April 19, 2015 — Rated 10 out of 10 by Wayne Dancause Zerorez Phoenix
What do you like about our products and services?

Timely, efficient, professional and friendly. Louis was excellent.

Report a concern   April 19, 2015 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

The work was done on time and on budget

Report a concern   April 19, 2015 — Rated 10 out of 10 by Bill Pirolli Zerorez Phoenix
What do you like about our products and services?

quality product and technician very personal and professional

Report a concern   April 19, 2015 — Rated 10 out of 10 by Chris Russell. Zerorez Phoenix
What do you like about our products and services?

FIRST YOUR REPRESENTATIVE DID AN ABSOLUTELY FABULOUS JOB AS SHOWING ME THE JOB, AND PROTECTING MY HOME. I WAS CLOSE TO REPLACING MY CARPET, AND THOUGHT ONE LAST TIME. BUT I THINK THIS HAS TO BE THE BEST CLEANING EVER. I'LL KEEP MY CARPET AND CALL YOU GUYS MORE OFTEN. I ENDED UP CLEANING THE AREA RUG I USE ON THE CARPET GETTING CLEANED AS WELL. GLAD I DID, FEELS, SMELLS AND LOOKS BETTER.

Report a concern   April 19, 2015 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your people did a great job but your cost mush to high

Report a concern   April 19, 2015 — Rated 9 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Technician took care in putting corner boards up to prevent wall damage. Also took extra care on one spot. Arrived on time, professional and clean. Thanks Zerorez.

Report a concern   April 18, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Fast efficient and it makes a world of difference to your carpets!

Report a concern   April 18, 2015 — Rated 8 out of 10 by M.P. Zerorez Phoenix
What could we do to improve?

Your tec. Was very nice and very professional, and he did a great job on cleaning the couch. But when he left he left a huge mess on our tile. It was as if the dirty water that came off the couch got left on the tile. It took me a few long hard hours to clean all the dirt and grime off the tile that was left. I was very sad to see this.

Report a concern   April 18, 2015 — Rated 10 out of 10 by Ana Morin Zerorez Phoenix
What do you like about our products and services?

To whom it may concern,

It's my first time using the zerorez service and so far from what I've seen I will definitely recommend zerorez to friends and family.
Matt, the gentleman that cleaned our carpets was very polite, friendly and very professional. He showed up on time and did a great job.
The carpets look nice and clean and I don't think I'll see any residue from the cleaning process. Thank you zerorez and Matt for your service.
I love your company's concept of not using any heavy soaps and chemicals. Plus the carpets dry a lot faster.

Sincerely,
Ana morin.

Report a concern   April 18, 2015 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I have to say I am very impressed with your customer service. I didn't expect a call to set up an appointment to touch up the parts of the carpet I was feeling disappointed about from the initial cleaning a few weeks ago.
The carpeting I had cleaned is not yet a year old - so I had been expecting it to look much better after it was first cleaned. The traffic patterns were most of my concern. When I've had carpet cleaned before by other companies I'd always seen that the traffic patterns were "fluffed" back up. Since this carpeting I have is much more of an upgrade I was expecting the traffic patterns to look great after a Zerorez cleaning. The first time we used Zerorez was for an investment property. We wondered if we'd have to replace the carpet in the living area. We were thrilled to see that not only would we not have to replace the carpet - we were so surprised to see that a medium grade carpet could look so good. So I was quite disappointed when the traffic patterns of this much newer & better grade of carpet - especially right at the doorways still looked a touch matted and slightly dingy. I had already decided that I wasn't going to call Zerorez again. I have changed my mind after the second technician was here. Thank you for calling and setting up the second appointment. I almost told you to not bother. I figured "What can it hurt - it can't get worse"
I don't know what the difference is between the two technicians who cleaned this carpet since I didn't watch either of them while they were working - but there is no question that the second cleaning did leave me "ecstatic" as you said you'd like your customers to be. I had only asked the technician to spot clean the areas right by the 2 bedroom doorways. He cleaned the entire traffic patterns of both rooms. The carpet not only lifted - but I could no longer see a slightly dingy area right by the doorways. The carpet looks amazing! I am very pleased.
No other carpet company has ever called me back to check & see if I was satisfied with the job or not. That alone is impressive
- but to have my faith restored in the Zerorez method was something I was doubting would happen. I am impressed - and I will definitely be calling back. Since the first time Zerorez cleaned our investment property carpet - I had been telling people Zerorez was the best and that I wouldn't chance having another company clean my carpets. I'll be saying that again!
Gratefully,

Report a concern   April 18, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

People were great to deal with and patient with me when I was late. Thanks guys!

Report a concern   April 18, 2015 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

The people were friendly, prompt, and efficient.

Report a concern   April 18, 2015 — Rated 10 out of 10 by G.F. Zerorez Phoenix
What do you like about our products and services?

Troy did a great job and was very personable.

Report a concern   April 18, 2015 — Rated 9 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Quick, professional and carpet look great.

Report a concern   April 18, 2015 — Rated 10 out of 10 by Nancy Stark Zerorez Phoenix
What do you like about our products and services?

A very nice man named Scott came to our home to clean our carpets. He was very polite and very professional. He did a very good job. Our carpets look great.

Report a concern   April 18, 2015 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Good workers
Gold product

Report a concern   April 17, 2015 — Rated 3 out of 10 by A.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your prices are way to high compared to Sir Carpet who I usually use. Especially when quoted one price and it goes up $200.

Report a concern   April 17, 2015 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

They did a great job! Very nice and conscientious of keeping the house the way they found it. I would definitely use them again.

Report a concern   April 17, 2015 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

The results of the cleaning made our carpet look like new. Very pleased

Report a concern   April 17, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

My carpets look brand new

Report a concern   April 17, 2015 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Great results with the carpets. Estimates were right on the money. Casey was a great and answered all our questions. Charles was also very thorough in getting the appointment set up.

Report a concern   April 17, 2015 — Rated 10 out of 10 by Sandee Giller Zerorez Phoenix
What do you like about our products and services?

I like that there are no chemicals involved.

Codie did a fantastic job and was very pleasant as well. Have already told quite a few people about the experience and posted it on my FaceBook page!!!

Report a concern   April 17, 2015 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

I've been trying to get my carpets clean for a year and zeroes left my house with my carpet looking brand new

Report a concern   April 17, 2015 — Rated 10 out of 10 by Bob/Judy LaFreniere Zerorez Phoenix
What do you like about our products and services?

Very professional technicians. Did a thorough job and was very courteous.

Report a concern   April 17, 2015 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Very professional. Did a great job. Arrived on time. A pleasurable experience overall.

Report a concern   April 17, 2015 — Rated 10 out of 10 by Bill Merchant Zerorez Phoenix
What do you like about our products and services?

Minimal chemical use if any?

Report a concern   April 17, 2015 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Great work and end results! Tech eas also very friendly!

Report a concern   April 17, 2015 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

your service personnel were very friendly and informative.


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