Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 5, 2016 — Rated 3 out of 10 by K.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stains where not gone for the price I paid !

Report a concern   March 5, 2016 — Rated 9 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Service technician was knowledgeable, efficient, pleasant and committed to doing a good job. Additionally, cleaning without chemicals was a key factor for us.

Report a concern   March 5, 2016 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

On time, communication prior to arrival, courteous tech on site.

Report a concern   March 5, 2016 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

They work.

Report a concern   March 5, 2016 — Rated 10 out of 10 by Melissa Martin Zerorez Phoenix
What do you like about our products and services?

Robert was efficient and friendly, did an extremely great job on my carpets which were in bad shape.

Report a concern   March 5, 2016 — Rated 10 out of 10 by Rosemarie Aliberto Zerorez Phoenix
What do you like about our products and services?

They actually worked on my 13 year old carpet. They look like new and saved alot of money on purchasing new carpeting.

Report a concern   March 5, 2016 — Rated 6 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our appointment time was not respected. We took off work to stay home, only to be told our appt. was in the afternoon. Then, after juggling to be accommodated, we were told the techs would be there in 20 minutes, which was in reality 35 minutes. The picky measuring is ridiculous. We had spots that are already showing back up. The bathroom floor is still wet after 24 hours and smells musty. I have a $7 fee on my bill that I don't understand.
Other than those things, the carpets do look good.

Report a concern   March 5, 2016 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

The technician was absolutely fantastic he was in out very professional very helpful and very insightful I plan on having him come back into my tile

Report a concern   March 4, 2016 — Rated 10 out of 10 by Becky Purden Zerorez Phoenix
What do you like about our products and services?

The guy that cleaned out carpet was so professional and took such pride in his work. Our carpet has never looked this good except when it was brand new. He was also very nice.

Report a concern   March 4, 2016 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Impressive cleaning without harsh chemical smell left and an honest employee about the state of the flooring

Report a concern   March 4, 2016 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Speedy service! I was afraid I would not be able to get our carpets cleaned until later in the month, so was VERY surprised and appreciative that I could schedule a cleaning this week.
Your serviceman was very professional..explained what he was doing and why, was very helpful and took care with what he was doing.

Report a concern   March 4, 2016 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

The service tech was very pleasant. The floors look great.

Report a concern   March 4, 2016 — Rated 9 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

The scheduling was easy as well as follow up phone calls. Aaron was dressed professional and equipment looked clean

Report a concern   March 4, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Prompt arrival,professional and informative.

Report a concern   March 4, 2016 — Rated 9 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

The service tech Luis was very professional and friendly. The carpets turned out great and my couch looks brand new.

Report a concern   March 4, 2016 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

My carpets look brand new

Report a concern   March 4, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The water no soap. The carpets stay much cleaner longer.

Report a concern   March 4, 2016 — Rated 10 out of 10 by E.Y. Zerorez Phoenix
What do you like about our products and services?

Carpets came really clean and customer service was great!

Report a concern   March 4, 2016 — Rated 10 out of 10 by Sheri Espinosa Zerorez Phoenix
What do you like about our products and services?

The technician was professional, knowledgeable and great at his job. I love that the office calls and let's you know the name of person coming and they were on time and did a great job!

Report a concern   March 4, 2016 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Technical was prompt, courteous and knowledgeable. The service was great and I couldn't be happier with how my carpets look!

Report a concern   March 4, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The service technicians and cleaning job were great!

Report a concern   March 4, 2016 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

very professional and friendly...

Report a concern   March 4, 2016 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Aaron was awesome by the way. He did a great job on our carpets. He should be commended on his work and his pleasant personality.
Sorry, the first time I answered I thout the survey was for the moving company - Everything with Zerorez was great!

Report a concern   March 4, 2016 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

your job usually stays clean longer.your tech was clean polite worked well and didn't rush. Hopefully the spills will stay gone.Thanks

Report a concern   March 4, 2016 — Rated 9 out of 10 by T.H.S.S.D. Zerorez Phoenix
What do you like about our products and services?

Prompt service coming from a great shop.

Report a concern   March 4, 2016 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Fast

Report a concern   March 4, 2016 — Rated 10 out of 10 by O.B. Zerorez Phoenix
What do you like about our products and services?

Followed my wishes - satisfied. Operator , Sam, very personable.

Report a concern   March 4, 2016 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The carpet and tile looked great afterwards.

Report a concern   March 4, 2016 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

The entire process was very efficient, from making the appointment to having my carpets cleaned. The cleaning technician was friendly, knowledgeable, and didn't try to "guarantee" every problem was going to be resolved, the way some carpet cleaning people do. He advised me not to put the furniture back in place until the carpet was completely dry, which he said would be several hours. Lastly, it's only been two days, but from what I can tell, he was able to get pretty much all the problem areas cleaned!

Report a concern   March 4, 2016 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Outstanding! !


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