- Phone: (480) 507-2419
- Visit Website
based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was very nice and explained everything. Didn't remove the stains and smell like we would have liked but regardless because of the service.
Courteous staff
Chemical free product
Easy to set install and tech was right on time. She did a great job and would definitely recommend
They worked! They are natural.
The "cleaned" carpet smelled WORSE afterwards, and even after a week. I know dog urine is hard to clean, but I wish the young man who did the job would have suggested the "other" method BEFORE he cleaned and not, after. He was very polite and efficient, but was so fast, I was surprised when he said he was finished. I'm In Canada for the summer, so I'll be in n touch when I return to Mesa in September nd let you know if there is still an odor, and we'll talk about what can be done about it. Sincerely, Name removed
No chemical used so no chemical smell. Friendly and knowledgable staff. Very friendly customer service. Service staff was on time and efficient.
Chemical free
Fast, efficient and friendly service! My tech was very knowledgeable and experienced.
Good customer service and no chemicals
I really appreciated the professional appearance of your employee, as well as, the professional behaviors as they completed the cleaning. We also really like the water - gets things very clean.
clean smell
wonderful service and best cleaning ever. Becky did an excellent job great service glad you have such a wonderful employee. I'm calling to request Beacky come to daughters house for carpets.
Jeff Klaus. He is amazing. I have had my carpets done by Zerorez three. Times. Jeff did the first cleaning. I was amazed and loved the company. The next time I had a different technician. The carpets did not look good and were dirty again in no time. I debated whether to try again. I knew I had struck gold when I saw Jeff Klaus at my door. The company is great but the technician makes all the difference in a truly wonderful job. He is the best and I am thrilled with the results.
Service man was clean,polite and reviewed everything he was supposed to do before starting. Excellent service and very professional
Jay did an amazing job!
My tech Robert was awesome. I didn't do the pet treatment but my carpets came out looking new anyway
Amazing job on our carpets. We have 6 kids and 2 dogs, our carpet is 7 years old and it looks like new! Great job, recommending services to our friends and family.
Dries quickly, gets stains out better than other companies I've tried.
I'm going to keep it short and sweet... Everything!
First of all, your technician was friendly, professional and obviously knew his business. His name is Alex.
We had numerous dark stains from our dogcident over a period of days and the products he used and technique pretty much got it ALL!! We had no idea what our carpet used to look like.
Wonderful job!!!
Results
Excellent job my carpet looks amazing! The only bad thing is I was told pet stain treatment was $80 and during the process I asked for two other rooms to be treated as well and at the end I was suckered out of another $80. The work was great thou.
Carpets are now about 2 shades lighter and they are softer. Granite countertops have a sheen we thought was gone forever.
Customer service was good. After running a few errands, I came home and my living room smelled so Bad of urine. He did the pet treatment and said the smell would be reduced. He also said he couldn't out a slightly darker area on the carpet bc it was foot oils. I was really hoping for a better result than this.
I had to have someone come out and re-do the stairs and the landing because they weren't clean the first time. David did a terrific job cleaning the stairs and that's the only thing that kept me from giving a 1 or 2. Please make sure your techs know that even though they're a pain, stairs and landings are something they need to take more time with and really look to make sure they're clean.
Timely,professional, and get job.
I've already called and spoke to your office and have someone coming out tomorrow to assess the damage but I was really disappointed that the wax used for my tiles ended up all over my walls and base boards. There's also a line in the tile where the grout is extremely discolored and much darker then the rest of the grout which was not present before zero rez came in to clean the carpet. i was really disappointed, as I've been a customer previously and LOVED the work you guys did with my carpets in the past.
Quick and Prefessional.
I like that you use a high ph alkaline water. Your technician was well groomed and mannerly.
Amanda was amazing!