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based on 87357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the cleaning.
loved how much dirt you removed.
Everything was done properly. Louis knew what he was doing!!!!
The Service Rep was very open and honest with us about your service.
That it is safe for kids and pets. Fast drying
My neighbor complained that it was very loud when the carpets were being cleaned. I didn't notice it as we were inside while he was doing the cleaning. Other than that no complaints.
I have used your company at least 3 times now, and this last visit was a little underwhelming. The technician showed up outside of the quoted time window, I was told I would receive a discount and the. When I made payment paid full price for service. They carpets were not upto the standards that I have received in the past and there is a strange residue on the tile that was left and can't seem to get it off. I would still recommend and will use you again, but this last visit was by far the worst experience I have had. The technician was very polite and pleasant to work with, so I am not complaining about him, just the outcome of the floors.
carpet didnt look as clean as in the past
Loved the 3rooms for 129.00.
Everyone I spoke with and the technician was very professional .
Very good experience!
I love the service the rug looks great the service was great. Kyle is type of person that makes you feel like your part of the zerorez family from the moment you meet him. Your very lucky to have an associate like that and your customers are lucky to have him as part of your team. I look forward to more business with zerorez. Thank you.
Nice clean cut young men. Efficient, excellent workers and always on time.
Very friendly and quality attitude from service staff
Very personable and polite employee. This is my first time using Zerorez, and I'm interested in seeing how well the cleaning holds up.
My carpets look brand new, I am very satisfied Pete did a wonderful job.
I am amazed at how beautiful my tile looks! Luis was also curtious, knowledgeable and professional. Thank you!
Fast, efficient, tech explained the process. Very pleased with end result.
The tech who came out and the way the final product ended up.
Clean without residue.
SErvice person was lovely and knowledgeable , no complaints at all with him. I feel like it cleaned unevenly, there are areas that I never noticed being dark from high traffic that are now noticeable. There was alas a small stain I thought would be picked up , it wasn't, and today I scrubbed it with a white towel and it cam up. Not sure why zerorez couldn't get it up. Lastly , large ripples in the carpet occurred, person I called and spoke to was correct in telling me it would go down but I was taken back when he told me my carpet need to be stretched.
My tile is so clean! And Jyle was super friendly, even to my chatty 4-year-old
Great techs and great service.
clean thorough and professional.I have recommended my son to use your service.
Fast, efficient. James was our best tech to date--definitely a repeater.
Just a fantastic job and courteous cleaner. The carpet really looks amazing
Professional and responsive
How it works and professional service.
on time, professional, great service - repeat customer and i would never use anyone other than zero rez.
Floors look great. The problem I had was with my appt. We were set to go btwn 10-12 on a saturday. By 1230 I had not heard from anyone at zerorez. I finally called and was told many technicians had called in and they would not be able to service us that day. So why didnt I receive a phone call? Did technicians not start around 8am? Shouldnt they have known by 1230 I would not be able to receive service that day? I appreciate the "Slight" discount but that was bothersome as a whole. Because I was expecting service, I had moved furniture and rugs and cleaned up the floors and had my house in complete disarray to find out it was for naught and only to do it again 3 days later.
I love Zerorez, I love that you do not use chemicals to clean, I love that my floors and carpet look and feel brand new, no crunchy, sticky feeling when they are dry and ALL of the technicians have been very professional, knowledgeable and beyond competent. I am part of a nextdoor neighborhood website and one of the members where looking for a carpet cleaning company and of course recommended Zerorez!
Easy to schedule, technician was on time, technician was very knowledgeable about product (educating me but not pushy to oversell add ons).