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based on 87795 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You got the carpet clean!
clean, fast and professional! :)
I am very chemically sensitive, and I appreciate the solution you use. it also dried quickly even thought the weather was humid. Both the techs who came to our home (one recently and one a couple years ago) were friendly and efficient.
My carpets look Fabulous! I couldn't have asked for a better experience! Thank you so much!
The cleaning is always perfect and the technician very professional and kind.
Quality products, professional and friendly quality technicians.
Efficient good job. Came back to do a little tile grout touch up next day. I think sealers and protective applications should be included in price. The entire job took 1 hr. 15 minutes and total price was over $300.
Everything
You do an excellent job. We had spots, large ones, and you did an excellent job with them. They did not come out completely, but they are livable. The technician was the best with a great attitude. Jeannette
I had the funniest experience with my last cleaning with Zerorez...when I set up the appointment I requested Eric who I thought was Jeff. They said Eric is no longer in the field...I was sad. Then when I pulled up to my house I said "Hi Jeff! I requested you and they said you are no longer in the field." He said you requested Eric. I had no idea why I said Eric and meant Jeff but I was so excited to see Jeff because he has cleaned my carpets a couple other times and does a great job (I'm sure the empowered water they use at Zerorez helps him do such an incredible job cleaning my carpets ;-) Again...Jeff did not disappoint!! Love this company and would, and do recommend it to everyone looking to get their carpets cleaned!!
Representative that came out was extremely good. Did a great job and was very professional. Give that man a raise!
On time, professional, fantastic results, reasonably priced.
I feel that you clean floors better than other companies- with no residue.
Robert, the team member who provided our service, was professional, polite and above all extremely knowledgeable with respect to Zerorez’s products and services. We will be lifelong clients of Zerorez and we will request Robert to provide future services. Please extend our special thanks to Robert, he is an outstanding associate!!!!
rapid drying
Your service man was excellent ,did a very good job with all the areas he cleaned.I would also like to say the lady who set the appointment was also excellent ,Thanks for all you did ,First name removed G
The guy (Jared) that came out to my house was very nice and professional. He answered all of my questions and I was able to add a few extra items to what I had cleaned which was great!
Jeff was very professional and the carpet looks amazing. I will recommended Zerorez to friends and family.
Tech was very friendly and really cared about his work.
The technician was friendly and did a good job.
Service tech was very nice and helpful. Carpets dried fairly quickly and the process was very easy.
The young man who came out to clean. Was very nice and did a great job.
Good customer service. Quick efficient and chemical free. Stains out. Good prices
Very good and professional staff and great job cleaning!
Very efficient, clean and did the job very well.
The hose that went across my front lawn killed the grass where it was set and now I have a brown snake shape in the grass. When I had my carpets done last year in my kids bedrooms they came pretty much clean. The female technician did a great job and was able to remove a few high traffic soiled areas. I did not have them sprayed with a stain repellant because I do not like chemicals in my home. She also did not need to do any special stain removing to the areas. This time there were some traffic marks that were no worse than what was removed last year that did not come up near my sons bed. I originally just thought that it was just dirt that would not come up but then started to just think maybe they were not worked on well enough because when I went to clean my baseboards before putting everything back there was a lot of dog hair on the carpet where the floor meets the wall. The machine you have does not get all the way to the wall. The technician this time was not rude in any way and was very pleasant. Im just not sure the job was done to the same degree as it was about a year ago. I also did not have any problems last year with the hoses killing my grass.
Awesome service! From the phone conversations with dispatch to the friendly technician. The technician was professional and knowledgeable; he explained everything and had our best interests in mind.
Technician was thorough and courteous.
The service took 5 hours. I totally get the there were holes in the hoses but the technician did nothing to clean up the water and I had a lake I'm my living room. He also did not check for water damage or even wipe down the walls. I do appreciate the discount that was given for the time but not a positive experience by far.
The Friendly workers and staff!