What our clients think of us!

arrived on time, application was fast, carpets look great.

The technician explained that several stains needed deeper extraction but said he would try his best to get the stains out. The carpet looks no different after. He had me sign a form basically saying I wouldn't try to get these removed as part of the service guarantee which I felt was a passive way to get out of the home quickly. Stains and regular spots remain and the service wasn't what it was in the past. In the past zerorez has been a go to for carpet cleaning but after my experience last week I'll seek others out before contacting you guys.

Cleaning green, prompt service, & very nice

I love that I can have it scheduled once per month, but it is suppose to be the first week of the month and they are suppose to call me the day before or the day of to remind me so I can remind my staff. But they never do and than I feel like the store isn't ready for them. SO that is at the moment my only complaint! Thank you Tracey

they work amazing! My tile looks brand new again after 13 yrs.

No residue, professional service

When I scheduled the appointment, I asked for two bathrooms which contained tile to be cleaned in addition to the rooms of carpet. When the tech arrived and we did the walk thru he asked if I wanted the tile resealed because it wasn't on the work order. I said it wasn't offered over the phone and I said yes I wanted the stone tile sealed afterwards. He said he needed to call the office and when he came back in he provided an excuse of his bottle of sealer being contaminated and he wouldn't be able to seal it. He then added that since it couldn't be sealed he shouldn't clean the tile because it wouldn't be "protected". It really didn't seem like he wanted to clean the stone tile in the bathrooms. I even offered to meet someone from your office halfway to pick up a bottle of sealer. I was disappointed because I removed all the items from the floor in preparation for the tile cleaning and also because we were entertaining soon. He did clean 2 bedrooms and 3 area rugs for me and did a good job. He was a nice technician and what he did do was acceptable. It is disappointing that I have to reschedule to have the bathroom floors done .

Fast, friendly, efficient!

Were timely and did a very thorough job

Professional service from initial call for prices though job completion. No bait and switch.

Awesome as always, thank you for your prompt and professional service.
Great September special. We had our tile sealed as well.

Professionalism, courteousness, and promptness to appointments are most important.

We like that residue is removed along with the dirt we initially called about.

Great Service and price! The technician was super friendly and explained the process really well. He set clear expectations and exceeded them. We have already recommended you to our family and will definitely use you in the future! Thank you!

Service was great and the floors are so much cleaner! Really please with everything, had one den sized carpet area done and the tiled bedrooms. The previous owners left this place a mess and it is really noticeable how much cleaner the floors are now. Thanks so much!

No cleaners that leave residue. Very friendly every step of the way.

Arrived right on time! Nicholas was very pleasant and did a great job on our tile!

Excellent cleaning with your products. Prompt and courteous technicians.

First of all, they were very professional. I like the idea of no harsh chemicals and they did a great job on the carpets after a couple of very bad carpet cleaners came in and left a lot of soap residue.

Your technicians are so friendly and knowedgible. Feels like a family type service. The cleaning is so good and we have had unusual problems. So glad I saw your ad on TV! Will always call you as well as recommend!

Love the carpets and service.

No strong chemical smell
Service didnt take long and carpets dry fast
Staff is very friendly

Everything, Luis was awesome

The professionalism of your staff and the end result of the job.

I had issues when the technician came out the first time (this past Tuesday). I spoke to a very nice woman (your customer service is wonderful) but she said she would send a new technician out the next day to re-clean our home (both stone and carpet). The SAME technician arrived yesterday, admitted that he just used water to clean the stone, not what I expected after paying $529!

He then seemed irritated that I wanted him to re-clean the floor with a solution. I then asked him to re-clean the bedroom floors with the solution that the woman on the phone described. He told me he was just going to clean the two spots, I said no I would like the bedrooms re-cleaned as there were quite a few spots that did not come clean the first time. He again seemed irritated, proceeded to give me a little attitude and walked in the other room "to assess what he needed to do". I then felt very uncomfortable, so I told him to do what he feels he needed to do and I headed back to work. After the carpets had dried, they smell horrible! After the first cleaning, they didn't smell but after he came and "re-cleaned them", our carpets smell terrible! The stone looks a little better than it did with just the water but still nothing like your advertisements say. I have had our stone cleaned many times by professional stone cleaning companies and have been satisfied every time, I have never had to call a flooring company back out or file a complaint, as I have with your company.

Also, he charged me an extra $25 to remove a larger stain (this is completely acceptable, I had no issue with this). However, yesterday I showed him where he had cleaned and told him that the carpet was crunchy. He then rubbed his hand in an area near it (not where I had pointed) and said I don't feel anything. Myself, my husband and my children have all felt it, as it is right in the walkway. I assumed after him "re-cleaning" the carpets yesterday that it would go away, instead it is still there.

I am still HORRIBLY unsatisfied with your services in the field, your phone customer service is great (minus the fact that you sent the SAME technician to my home). I would NEVER pay that kind of money again for the cleanings that I received. While my carpet now looks clean, it smells worse after the second cleaning than it did after the first!!!

Your service tech was very prompt and professional. A pleasure to work with.

Results were very good and the service tech (Dylan) was excellent.

Cleans well

Dave was an excellent tech and did a great job on the majority of the house. I have white area rug that was cleaned and one portion was covered by the couch. You can see where the area rug is dirty but after cleaning it, it was not clean and you could still see the dirt. I had one spot that I had cleaned prior with only hot water and scrubbing and it is whiter than the home rug that was cleaned by your company. The couch was removed for cleaning and the whole rug could be done which it was, I just guess I thought it would be cleaner.

Your prompt, efficient, congenial, fairly priced. do excellent work, friendly & knowledgeable personnel. This is our 3rd or 4th rug cleaning, we will continue using ZeroRez.