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based on 87795 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician arrived when scheduled: Courteous, efficient, and timely completion of job
Trey was amazing. Took time to explain everything to us. He even took time to speak with my husband on the phone when things were looking to be more expensive. While cleaning the tile he sent a before and after pick. One look and we knew we had to do all the tile. No problem! He stayed late and did great work!
House smells fresh after carpets are cleaned
The very clean feel instead of the crunchy carpet.
No chemical, and Kyle was great, friendly and professional 👍
I'm more confident a carpet without residue will stay cleaner longer.
The sett ice was timely, quick but thorough and the tech notion was nice and efficient.
Very impressed with Paul, service personnel - professional and respectable. Quality of cleaning machinery and price = average.
Wasn't happy with the 350$ I spent on the shower. Lots of stains didn't come out and was under the impression they would.
Works as advertised. Great service.
Fast and friendly service. Results were beyond my expectations.
No chemicals. It didn't take long for the floor cleaning and it made a big difference in the grout.
Your products are great and your service personnel are even greater! The personal touch makes a huge difference. They are willing to go the extra mile by actually asking for your input about the cleaning job before they even begin. And then they do their best to meet that goal, even if it means taking extra time or care in a particular area. I have used Zerorez many times and I have always been met with polite and professional service staff. They always offer helpful recommendations or other available services, but I have never felt pressured by up-selling techniques. In short, while Zerorez is the same spelled forward and backward, so too is their service ... Wow! ... the same forward and backward!
Trey was extremely professional, knowledgeable, and friendly. He did a fabulous job on both the carpet and floors and filled me in on all the details of the job.
Very pleased with timely reaponse, service provided and overall outcome of carpet, especially in a heavily marked path. The technician, Charlie, was courtesy and professional.
Arrived early did a fabulous job Carpet looks awesome!
Prompt service
Trey provided excellent service! My tile looks great and I plan to have it cleaned again next year. Thank you Zerorez!
We had NO harsh chemical smell in our home after having the tile and carpets cleaned.
The service technician was extremely knowledgeable, was very professional, and was able to provide appropriate information for all of my questions. The service provided exceeded my expectations!
Our technician Joe was super thorough and did a great job. Would highly recommend:)
Next day service and a beautiful outcome
The associate that came out did an amazing job. I like the guy a lot and shows a lot of promise in your organization. Hard worker and was very honest. I will use your service again soon because of my experience.
We couldn't be happier with our experience. The communication was great! The tech who came right when scheduled, was FANTASTIC! He really was courteous, efficient and best of all the carpet came out cleaner than we could have hoped.
Please be certain that our cleaner is mentioned to his supervisor as the outstanding employee he is.
Excellent cleaning!
Cleaned well, technician very professional
I understand that some stains are difficult to get out, but it did not look like much of an improvement on our floors. Also, there as a filmy residue on the tile around the grout. Had to have floors mopped.
I liked the promptness, the products used on my carpets, and the results. Super lean, no left over dirty spots.
Nothing was moved to clean under unless I specifically asked them to. My husband's chair was very dirty with stains and dirt and so was the carpet around his chair. I had to ask them to clean under the chair. When I vacumn, I always move and my vacumn picks up a lot of dirt.
My closet is small and gets walked on every day but I had to ask them to open the door and clean the carpet inside. With the amount of carpet not being cleaned under my queen size bed, this is a small area to add and should be done automatically in my opinion.
My job ended up being over $500.00 because I had carpet, 2 chairs and a couch cleaned so those little extras were expected on my part. The techs were both very nice and were careful. I only chose to scotchgard my hall and family room but they added my bedroom at no cost which was nice.
Great product and service. I always keep a large jug of zerorez water on hand to use in my small rug doctor for emergencies and to fill spray bottles. It works for a variety of uses.