What our clients think of us!

Troy came early and worked magic on my carpets!! Thank you:)

The carpet always looks so much better when Zerorez does it. I had 2 other companies clean the same carpet and was never satisfied with the results. So I had to have Zerorez come out & it looks soooo much better!

Process cleaned very well and the job was professionally done. A good experience all around.

Very professional. Love that there's no bad smell.

The technician DID NOT do a good job.....
He rushed out of my home quickly and the carpet is not fluffy and clean feeling like the other times I've used Zerorez

Friendly and get customer service
Happy with how clean our floors are

We were happy that our cleaner took the time to listen to our concerns and meet our specific needs.

Very easy to schedule. Technician was very nice, prompt and efficient.

Allergy friendly!

My carpet looks brand new...thank you!

McKenna was pleasant on the phone and clearly explained the cleaning process. She was also upfront regarding the cost of services.
Colt did a great job cleaning the carpet and tile. He was very professional and pleasant. The carpet and tile look great!
I will use Zerorez again!

The service technician Tanner was polite, knowledgeable and awesome!

Our tech was fast, polite, honest. Did not up sell me. Had great personal skills. Good job!!!

We still have a spot or two that did not come out with the cleaning that they did on the carpets

Great service and customer follow up. Efficient crew to do work. Pleased with results.

They were quick, there was no residue or smell left from the cleaning.

Tray is AMAZING! This is our second time having him clean our floors. He pays close attention to the little details. I think that is important for this job. He didn't even miss a spot! He is very professional and and personable. The last time we had him clean our SUV, it looked brand new again when he was finished. I was worried that our carpets in our bedroom wouldn't come clean because of the stains, but he was able to remove them. I recommend him to all my neighbors. Thank you for all your help Tray.

Great service all around. Technician was on time and very nice!

I decided to try zero Rez but my carpets really don't look
Any cleaner than before. I have a clean home and just have stains on the rug but even though stones didn't change at all after you cleaned them.
After you left I took
Out my own spray cleaner and rag and was able to get out the stains that you were not able to
This being said I don't see the benefits
In using zero Rez I've used Chem dry in past and it seems thier process works much better
Thanks

Mitchell Martini was great. Explained several different options and treatments available and explained the process. Very happy with the results and the service from Mitchell.

The service was very quick and the technician was very friendly. The carpet looks just like new.

The rugs turned out fabulous. The rugs are 13 years old and they look brand new. He did however tell us if we did not do the deep clean that the stains will come back. I like how up front the Tech was. I really liked the operator I talked to. She was very knowledgeable. She did not push me into a direction that would cost more.

Service call was on time. Technician was courteous. Floor and carpet was clean. Some tile grout came out, but

Everything

It never leaves a chemical smell. Technicians are friendly and takes time to explain services and possible options without pressure to purchase.

Fast, reliable service.

Tour employs are always so polite and nice to work with. The carpet always looks better than anyone else has ever been able to do.

The technician was very courteous. He did the prep work, protected the hall wall corners, sprayed the high traffic areas with pre-treat. The carpeting dried with no crunch or stiffness.

As a company you could improve with some more price points. I was informed that my loft is 304 sq ft, but ZeroRez constitutes a room as 300 sq ft. While the technician wasn't going to charge me an additional room charge this time, next time they would. Having to pay a whole additional room charge for 4 sq ft seems a bit excessive. It would be nice to see some price levels, a room charge up to 300 sq ft, then maybe an extra charge for each additional foot, or levels (1-20 ft, 21-40 ft, etc).

My next 2 concerns have to do more with training and quality of technicians. First, the space behind bedroom/closet doors was not cleaned; tech should have closed doors to access this space. Second, a large puddle of water was left on my tile floor after he collected all his equipment. He might not have been able to see it, but he should know his equipment leaks/drains and a puddle is likely and thus notify the client of this possibility.

Another point of concern I have could be an issue with the technician or it could be a complete coincidence. I gave my debit card to the technician to complete the transaction on what appeared to be his cell phone. He did not give me any information regarding the security of the transaction, and I taking it for granted did not ask. I had not used my debit card the previous day (Wednesday), only used my card for the Zerorez transaction on the day of service (Thursday), and I did not use it the following 2 days (Friday/Saturday). Sunday morning I received a call from the Fraud Dept of my bank. Multiply charges from Lyft were made using my card number. I have no proof, and I am not accusing your tech, but I'd be lying if I didn't say it crossed my mind that he somehow captured my card number for himself. I am not saying your technician did anything wrong, but it does strike me as suspicious. My whole point to this is: Zerorez might look into a more secure way of completing transactions, or instructing technicians on how to give more information about the security of the process. Of course I learned that I need to be more observant when someone is inputting my card information.

Great service with great results!
Thank you!