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based on 87319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were happy with the results of the cleaning. Our service man was very accommodating, informative and helpful. It was a pleasure having him in our home.
It smells and looks so clean after it is done. Not like chemical smell either. :)
The primary purpose of hiring zerorez was to remove a stain of unknown residue from my carpet area. The company failed to remove it despite many attempts the field tech explained he tried. While I trust what people tell me, I would have preferred if the tech attempted once, then contacted me and showed me what he planned to use next to try removing the stain. I have areas of crispy carpet where the cleaning was done which have not subsided after waiting 9 hours for the cleaning to dry and vacuuming. The technician was knowledgeable and friendly, the exit conversation left me asking questions as to how long to wait and troubleshooting steps if something went wrong. I did not even receive the shoe covers I have heard from others zerorez provide in case they need to get somewhere around the wet areas.
I am happy with the speedy and friendly service but disappointed in other areas. Therefore I will tell others to research other vendors before going with zerorez.
On time, inform u when you are on your way. Do a profession job
The tech did a good job.
carpet is clean snd soft
On time, friendly and professional. Carpets looked fantastic after being cleaned and remained soft after they were dry. Best part, no chemicals. Thanks Zerorez
kyle was a great tech who represents your organization very well! He took great care and educated me on our rugs. keep up the great work with employees like this!!
The person who came was very courteous. The carpet and tile looked great.
Prompt, very professional, gets the job done quickly, clean and neat.
I like the high heat cleaning system. My carpets feel cleaner and more hygienic. It also, helps to reduce allergens in the home. I like the minimal use of soaps and chemical treatments. It doesn’t leave a filmy residue on the carpet so my carpets stay cleaner longer.
The carpet looks great but stains remain in chair and carpet BUT you did not promise that you could get them out....
Call if you are going to be delayed.
Improvement 1:
Check your phone numbers for your clients, this way you are able to communicate in a timely manner. Don't assume the number a person calls in on is the contact number.
Improvement 2:
If your cleaning rugs at a clients home, make sure your client is aware of what is needed or required. We didn't realize our rugs couldn't be cleaned inside the house. Our home has laminate wood floors. So the tech had to move the rugs outside in order to clean them. After they were cleaned we had to leave them outside to dry and our neighbor was doing major yard work with lots of dust. Not what we expected.....
I will say the Tech did a great job and we are please with the work he did.
I love the service. No company has cleaned my carpet as Zerorez!!!!
great knowledge, information, helpful and kind people!
I thought the quality of the carpet cleaning was great the last time we used Zerorez but this time it was even better. We had the living room carpet cleaned again and the kitchen and dining room tile cleaned for the first time.
Our technician took time to explain how and where he would pretreat the carpet and how the tile would be cleaned. He explained ways we could clean it better between professional cleanings and explained why. He really had the heart of a teacher and he took such pride in not only doing it right but making sure we knew how to keep our flooring looking nicer, longer.
Thanks for such great cleaning and employees who are professional.
Name removed
Gold Canyon
Very good service! Cleaning was outstanding! JohnJay & Rich know how to endorse a good thing!!
Dylan and Nick were great! My carpet, sectional and rug look amazing!
He did a great job and was friendly.
2 days later, rug still wet?
Fast and friendly service. Carpet looks sooo much better. It's an older carpet, so it takes a little doing to have an overall clean looking base. It dries quickly.
I was very impressed with your work. Our 12 year old carpet was very dirty, and now it looks clean. Great and friendly service.
The quality of carpet cleaning is far superior to any other company I have ever used. (And I have only TRIED others once or twice due to cost). The extra cost of ZeroRez is definitely worth it!
Your service people are unfailingly professional and polite and the two hour time frame offered is very convenient.
Thank you for QUALITY service! Our carpets are always sparkling and like new!
Very thorough and efficient.
Technician, was very helpful and explained everything to me. Also showed me the how clean the carpet was where he was cleaning versus the existing area.
I like that your technicians are prompt, courteous and knowledgeable about the service they provide. Most of all, when they're finished - my carpet is clean!
I like that your product is safe for my family and gets the job done.
The cleaning was just ok. I thought it would be better considering what I've heard from Jon jay and rich