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based on 87319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks like new!! I have 3 dogs, so this is quite a feat!! Great job! Very friendly people on the phone and their techs!
Very friendly and helpful technician, and great customer service. I received a call to let me know they were running 20 minutes late, along with an apology. The carpets came out beautifully and the technician provide some useful tips to help with problem areas and a couple set in stains.
second time i used zerorez like the service knowlegde of techs and just how product works
Had to call back to have tile floor recleaned. Tech did not do a very good job the first time
Prompt service, we had an emergency with our carpet and you bailed us out. Thanks and have a Merry Christmas
After getting our area cleaned, the edges are stretched out and ripples and will no longer stay flat. The dirt also didn’t come out of The rug.
Nothing more you can do. We have moved out of the area so the 8 is based on the fact that we do not anticipate many people asking us about it.
My carpet was in bad shape, but now it looks great. The Zerorez guy was polite, a hard worker, and very efficient.
Kevin was great. He explained everything in great detail and did an amazing job.
I will definitely use Zerorez again.
Carpets look great!!
Service technician was polite one professional
The technician arrived at the scheduled time. He was very cordial and professional. He did an outstanding job cleaning our tile. It looks like new. We will definitely be using this company in the future.
Timely, courteous and the tile looks great!
Technician was prompt, friendly and efficient!
Second time I have used this service. Our tech was Kevin and he did a great job.
Friendly, quick, quality service. Good advice.
Show up on time. I had to pay an employee to stay late because you showed up two hours late.
Joshua answered all my questions concerning the “protective” application.
He was great with my two dogs 🐶
Joshua reinforced my positive experiences with ZEROREX
Name removed
Fast and efficient. The product used isn’t toxic. We bought some. Care was taken not to damage corners with hoses
Radio
Ease of scheduling an appointment
Friendly staff
Cleaning process
On time, great job, great customer service! Carpets a clean and dried fast too !
We had 4 rooms of carpet and a 8x11 rug and the technician was in and out of here in an hour and 5 minutes. He moved very quickly over all the carpeted areas and from what I know about cleaning and vacuuming carpet you move over the carpet back and forth slowly to grab everything. The carpet and rug appeared that day to look better, but now it just looks the same. I was told that the rug would need to be cleaned outside to protect my laminate floor from any heat damage that is used during the cleaning process. The guy proceeded to clean inside the home on our laminate floors and when I brought up what the office girl said he said they don't know what their talking about this is fine. I told him okay but if my floors get damaged I expect zerorez to be responsible. I asked him if he could tell if there was pet pee on any areas and he said yes and told me at the completion of the job there were NONE. However, I get an email after he leaves stating, "Today while cleaning your carpet we diagnosed the need for biological treatments due to urine, feces, blood, or vomit. After thoroughly test ....." This is conflicting information. Also, I asked if I could see how dirty the carpet was by seeing the water after the cleaning and this was kind of not answered or addressed. I think the price was good, but I highly doubt I will use this process again. The technician said he's been doing this for 11 years, but it just didn't seem that way. It seemed he was focused on getting in and out quickly. He was very nice, polite and well mannered and dressed : ) If anything I appreciate the professional appearance of your technicians.
Both men providing the service were great! Very courteous, professional, and efficient. Couldn't be happier. I'll have Zerorez back in the spring.
I liked that the staff were knowledgeable, professional and did an amazing job. I wanted to give a tip due to the caliber of their work but was told tips were unacceptable. I understood that the under-handed behavior of past employees resulted in this rule. However, I do think this is unfair for those that are diligent and take pride in what they do.
Guys were great. Did a great job on the carpets
I have used them 3 times now and everytime I am so thankful I called zerorez! My carpets look great! They come when they say they will. They are courteous and thorough. My carpets stay clean for a loing time. Thank you, zerorez
No one told me that I had to vacuum BEFORE the carpets were cleaned! This is absolutely insane that a carpet cleaning service doesn't do this. I've used 2-3 others, and none of them do this. I would have NEVER agreed to use Zerorez if this had been shared with me -- I did not have the time and ended up deep vacuuming for two hours and missed 4 hours of work - I am the CEO of a nonprofit and incredibly busy.
On time, fast, and helpful
The technician was friendly, efficient and seemed knowledgeable. However, I felt that he deliberately mislead me in order to have me spend an additional $300.00 over what I was quoted on the phone when I made my appointment. ($129 for 3 rooms).
After walking our 3 rooms to be cleaned; he advised me that there were a lot of urine stains and walked me thru the house with his black light pointing them all out to me. He suggested a cleaning solution for these stains, but the cost was $75 a gallon and he estimated I would need 4 gallons.
I was very shocked to hear this and had not really budgeted for this large of an expense. Especially, just days before Christmas. But, he said the work would not be guaranteed unless I proceeded with his suggestion. I called my husband and he felt exactly as I did, shocked; to say the least, at the suggested service and associated expense.
But, because we felt like the technician knew what he was talking about; we opted to proceed.
After the technician completed the job and was running my debit card; we were talking. I told him that I was surprised to see so many stains under the black light; as I had used my own shampooer to clean urine stains as they occurred over 12 mos. prior, when our dog was still being trained.
Imagine my disbelief, when the technician told me that even after today's service, these stains would always show up under black light. Because urine has something called phosphates and it leaves traces behind which will always show up. !!!!!!!!!!!
I was floored. SO basically, I felt like he had just strong-armed me into doing the service; spending another $314 that I had not planned on; especially the same week as Christmas. I was upset the rest of the evening and in fact, every time I think about it since.
I don't know if your technicians are paid commission, but if so, you need to discontinue that, in my opinion. Because that type of pay system, can encourage unethical technicians to falsify data and mislead the general public in order to make more money.
This entire experience has left me with a bad taste for your company. I just thought you should know. If anyone asks me about ZeroRez I will be honest and say the carpets look great, but I feel that I was mislead and that I completely overpaid for your service.
I will have to change the channel when I hear Jon Jay and Rich go on and on about how great your company is and how they use you all the time.