Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87311 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 9, 2018 — Rated 10 out of 10 by Terry Sambor Zerorez Phoenix
What do you like about our products and services?

Troy very prompt and professional. Great job -- carpet never looked this good and it is 18 years old. Price was very reasonable.

Report a concern   May 8, 2018 — Rated 8 out of 10 by C.B. Zerorez Phoenix
What could we do to improve?

Please make sure to confirm by phone th day before.

Report a concern   May 8, 2018 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and stains in the carpet didn't show back up after the carpet dried. It seems very clean!

Report a concern   May 8, 2018 — Rated 10 out of 10 by Z.T. Zerorez Phoenix
What do you like about our products and services?

No chemicals, professional and respectful technician, reasonably priced. The technician explained everything he was doing and was neat. Carpet, tiles, and furniture are clean and smell clean.

Report a concern   May 8, 2018 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

Send a couple of guys instead of one only in case they need to move furniture.

Report a concern   May 8, 2018 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

On time, very proficient, very nice employee, and a GREAT job done professionally and quickly!!!

Report a concern   May 8, 2018 — Rated 0 out of 10 by E.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was charged 180.00 to clean the carpets in my car. Job that took 20 min or less. You charge 135 for three rooms and takes way more than 30 minutes. Pricing is just off! I was initially quoted 150. I went from 150 to 180.00. I sincerely feel ripped off.

Report a concern   May 8, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Quality job and good guy doing it!

Report a concern   May 8, 2018 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Carpets were very clean, and the area rugs looked better then ever.

Report a concern   May 8, 2018 — Rated 10 out of 10 by Julie Gibson Zerorez Phoenix
What do you like about our products and services?

Amazing quality and friendly attentive service at a reasonable price. Seriously who could ask for more? Thank you!

Report a concern   May 8, 2018 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

i love that there is no soap or chemicals that may attract dirt later

Report a concern   May 8, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Technician was great and our carpets looks great!

Report a concern   May 8, 2018 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Employees, polite and efficient.

Report a concern   May 8, 2018 — Rated 6 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets were kind of crunchy

Report a concern   May 7, 2018 — Rated 10 out of 10 by Florence Nickols Zerorez Phoenix
What do you like about our products and services?

I have been using your company for a few years, ever since the first time I was sold on your method. It is true that there is no soapy residue left in my carpeting since there is no soap used, only water. My white carpeting is about 9 years old and it looks practically new every time Zerorez cleans it. Even in the worn spots in front of our favorite chairs is so clean it is almost like new. I would recommend Zerorez and when you call, ask for Vincent to come out since he did an outstanding job for me.

Report a concern   May 7, 2018 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Professional and pleasant employee. He did a great job. The carpet looks and smells so clean! Thanks

Report a concern   May 7, 2018 — Rated 10 out of 10 by Hector Ortiz Zerorez Phoenix
What do you like about our products and services?

The servie was easy to use and pretty straight forward. The tech was nice and polite but not a salesman trying to give me the business.I like that.

Report a concern   May 7, 2018 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

the technician was very friendly and helpful and believed in the product and wanted to do a good job.

Report a concern   May 7, 2018 — Rated 10 out of 10 by Shelley Marsh Zerorez Phoenix
What do you like about our products and services?

The technician inspected the carpet before getting started to make sure that additional treatments would not be needed. The carpets look great

Report a concern   May 7, 2018 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

The technicians are always very friendly and I feel they explain any issues with the flooring to me.

Report a concern   May 7, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Did a good job. Techs were very friendly and quick. The only thing I would say is to wear booties on shoes. That’s all.

Report a concern   May 7, 2018 — Rated 10 out of 10 by Jill Johnson Zerorez Phoenix
What do you like about our products and services?

The technicians are always so nice and informative.

Report a concern   May 7, 2018 — Rated 10 out of 10 by C.C.P.D.C. Zerorez Phoenix
What do you like about our products and services?

Our service rep was very quick and courteous. We are very happy with the results!
Definitely will recommend to others!

Thank You!

Report a concern   May 7, 2018 — Rated 9 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Did a real good job!

Report a concern   May 7, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Very professionally done

Report a concern   May 7, 2018 — Rated 4 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First of all, we have used Zerorez before and we had no hesitation using the company again. However, this time the service was below our expectations. The operator whom I scheduled the service with gave me incorrect pricing for the stairway and when I brought it up to the technician, he didn't do anything about it. He just said "she didn't tell me the right price" and proceeded.

We had requested the tile to be cleaned, but the technician up-sold us to buy the seal for the tile. We thought the dark spots were because it was still wet, but three days later, the dark spots are still there. We are not satisfied with the tile service. We have cleaned the tile ourselves before and it came out a lot better.

We are simply not satisfied with this service.

Report a concern   May 7, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The carpet cleaning lived up to its claim-the carpeting looks brand new again!!

Report a concern   May 7, 2018 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

You get my carpet clean! It dries fairly fast. The technician was great. He knew what he was doing and knew how to get my carpet clean.

Report a concern   May 7, 2018 — Rated 10 out of 10 by E.N.J. Zerorez Phoenix
What do you like about our products and services?

I would have been more happy if the Tech. had used something to clean the edges against baseboard.

Report a concern   May 7, 2018 — Rated 10 out of 10 by Misty Giles Zerorez Phoenix
What do you like about our products and services?

I felt like he really cared about doing a good job and getting my carpets the cleanest they could be. He was very friendly and helpful.


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