Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87311 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2018 — Rated 5 out of 10 by N.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The man we had out cleaning was nice. He seemed very professional. The carpet we had cleaned was Not super old but, it had some issues. He didn't try very hard to get it clean. I wished he'd had tried a little harder. I payed $80 and the carpet doesn't look much different.

Report a concern   June 4, 2018 — Rated 10 out of 10 by Kerry Johns-Vano Zerorez Phoenix
What do you like about our products and services?

Clean and leaves no residue

Report a concern   June 4, 2018 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

The tech was friendly and would defiantly request him again!

Report a concern   June 4, 2018 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

The product dried fast, I also had my mattress cleaned, it was dry within 2 hours. The tech was awesome, polite, professional, very informative and my carpet looks wonderful!

Report a concern   June 4, 2018 — Rated 8 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

I paid for the stain remover and I can still see some stains, not sure how that part works so not as happy as I thought. I guess per the radio station Jon jay I assumed all stains would be removed as per how highly he speaks of your company.

Report a concern   June 4, 2018 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Great work! Carpets looked like new!

Report a concern   June 4, 2018 — Rated 7 out of 10 by A.M. Zerorez Phoenix
What could we do to improve?

Clean dog hair from carpets. I thought it was a full service carpet cleaner.

Report a concern   June 4, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

My carpet and tile looks great and feels so clean under my feet! I am very pleased with the service and the technician who came to do the work. He was very informative and seemed more like a manager who owns the business! He did a great job for me and I recommend him to come to anyone's home.

Name removed

Report a concern   June 4, 2018 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Everything. The service guy showed up earlier then excepted and the carpets came out great.

Report a concern   June 3, 2018 — Rated 10 out of 10 by F.A. Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time and listened to what I was concerned about. He did a great job and made me inspect his work... He was concerned that I do not slip on the wet borders in addition. He was polite and respectful and listened to my concerns. Would DEFINITELY use the services again as this is my 3 year in a row AND I, as a busy professional, can get Saturday appointments at those premiums times!!!

Report a concern   June 3, 2018 — Rated 5 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have used this company first time the technician was wonderful very thorough and professional. Used you again in a different property he was done in less then 20 min . This time same home as when I used you first he was there maybe alittle over an hour and I think he spent more time on his phone then actually shampooing the carpet. . It came out ok just really disappointing so unprofessional.

Report a concern   June 3, 2018 — Rated 5 out of 10 by V.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My first experience was bad!
Everything was extra cost was $500 feel like it is false advertising that I constantly see on local media.

First visit in February was meant to have protector on carpet and paid extra for puppy urine from a visitors dog be removed on hallway upstairs.

Three months later the spots were back as bad as ever purely with walking on carpet no pets have been in my house since previous cleaning.

The young man we had yesterday was extremely thorough spent three hours cleaning the spots and I had him clean a rug for me too! If it had not been for his exceptional service I will have given you a 2!

Will see how long it takes for carpets to get dirty again but it is highly unlikely I will ever use your company again or recommend you to anyone.

Report a concern   June 3, 2018 — Rated 9 out of 10 by Scott Corwin Zerorez Phoenix
What do you like about our products and services?

We’ve used Zerorez two times so far and we wouldn’t use anyone else. Our carpets have always come out clean and looking new. We plan on using them to clean our tiles in the coming months.

Report a concern   June 3, 2018 — Rated 10 out of 10 by N.N. Zerorez Phoenix
What do you like about our products and services?

Clean, fast and efficient!

Report a concern   June 3, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Great results and people!

Report a concern   June 3, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

The tech did a very nice job and was pleasant.

Report a concern   June 3, 2018 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

You worked with me on my tight schedule including a reschedule.

Report a concern   June 3, 2018 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

No soapy residue, no odors or soapy smells, carpets stay cleaner longer and look great after being cleaned.

Report a concern   June 3, 2018 — Rated 9 out of 10 by J.V.D.T. Zerorez Phoenix
What do you like about our products and services?

Love the empowered water for cleaning spots out of my carpet! It is the only solution to my carpet stains! Seriously, I have tried at least 5 other products and nothing else has ever removed the stains!

Report a concern   June 3, 2018 — Rated 10 out of 10 by Sandy Sidoti Zerorez Phoenix
What do you like about our products and services?

Carpet looks and feels great.

Report a concern   June 3, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Have used you guys for 3 years..Always good service & a great cleaning job..

Report a concern   June 3, 2018 — Rated 10 out of 10 by W.V. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and did a great job!

Report a concern   June 3, 2018 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

No pressure upgrade on sales, services quick, passionate workers, workers on time, and most importantly the results of the cleaning

Report a concern   June 2, 2018 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Trey was knowledgeable and took his time to do an exceptional job

Report a concern   June 2, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

our carpet and tile look great

Report a concern   June 2, 2018 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

No chemicals. 20 min pre-visit call. Friendly & easy scheduling. And the people who actually do the work are nice! It doesn’t feel like it’s “just another job”...it’s like it’s their house or friends house they are working on.

Report a concern   June 2, 2018 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great job and clean

Report a concern   June 2, 2018 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

You call 15 minutes before you arrive. You are totally self contained, take your old water with you.
Rugs are very clean and don’t crunch.

Thank you for doing a great job every time.

Report a concern   June 2, 2018 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

How knowledgeable your techs are.

Report a concern   June 2, 2018 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Professional and gets carpets clean


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