Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87311 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2018 — Rated 9 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Very nice technician who got straight to work. Very Personable. Terrel

Report a concern   July 21, 2018 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

no complaints.

Report a concern   July 21, 2018 — Rated 10 out of 10 by F.R. Zerorez Phoenix
What do you like about our products and services?

From beginning to end of dealing with Zerorez, the staff was compitent, timely, efficient and true to their words. The man who cleaned was professional and very nice to have in our home. The pricing was fair and straight forward from the very beginning. Will only call on Zerorez to clean our carpets.

Report a concern   July 21, 2018 — Rated 8 out of 10 by R.H.J. Zerorez Phoenix
What could we do to improve?

Your tech was awesome when he came out to clean. You customer service personnel who answer the phone was not very nice when I was asking about a specific special. The only reason I kept the appointment was because it was for my daughter otherwise I would've went somewhere else.

Report a concern   July 21, 2018 — Rated 10 out of 10 by Christopher Lamm Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and thorough

Report a concern   July 21, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

I have been watching or listening to your commercials for some time. One of my neighbor used your service recently and recommended you. I was able to book you on the Internet in a couple of days at a time that was convenient for me. The job was done in a professional manner and the result was very good.

Report a concern   July 21, 2018 — Rated 10 out of 10 by S.O.D. Zerorez Phoenix
What do you like about our products and services?

Products work well and carpet cleaning is great!

Report a concern   July 21, 2018 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Carpets are not crunchy

Report a concern   July 21, 2018 — Rated 4 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Just don't feel the cleaning process is any better or different than other carpet cleaning. Tech didn't have a uv light in his van so was unable to spot treat pet stains. Instead used an odor treatment which didn't improve odor and odor was worse after cleaning.

Report a concern   July 21, 2018 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

In a word: simple. Everything from making the reservation online until the tech was done was such an easy process. The carpet and tile look great, so we are very happy...thank you!

Report a concern   July 21, 2018 — Rated 3 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The good news:

The gentleman that came to my house was wonderful! He had a fabulous attitude and did a great job explaining everything to me and the carpets look terrific.

The bad news:

I completely feel like there was a bait and switch with the price. I ended up paying more than double what I was quoted of the phone. Why do they even gave phone quotes? The process seemed like a scam.

I had quite a few carpet companies give me a quote, most but not all, more expensive, I went with zerorez not only for the price, I had a recommendation from a friend.

The problem is I just can’t get over this feeling I have been had. I’m really not interested in doing business with a company that I feel misrepresented themselves.

Report a concern   July 21, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I'm happy with the cleaning results. Susan answered my questions when I called. Manuel was on time, efficient and very personable. When I need my rugs or upholstery cleaned again, I would like him to do the work.

Report a concern   July 21, 2018 — Rated 10 out of 10 by Marisa Grabowy Zerorez Phoenix
What do you like about our products and services?

The carpet was spotless and the tech was so nice, courteous and helpful!

Report a concern   July 20, 2018 — Rated 2 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was quick and did a check of the areas and gave a quote for pet stain treatment. He was in and out of our home in under an hour. He showed up several hours earlier than we requested. The carpets took a while to dry and they were crunchy/stiff. The stains are already reappearing after 2 weeks.

Report a concern   July 20, 2018 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   July 20, 2018 — Rated 10 out of 10 by James Sparks Zerorez Phoenix
What do you like about our products and services?

I had never heard of you but got a great recommendation from Martha Karlen. Your folks:

(1) Showed up on time;
(2) Did a fabulo0us job on he carpet and floors;
I was trul impressed with the procedure, as the soapless process left the dry carpet after cleaning to be extremely soft like new carpet.

Congrats as I won use anybody else but your company in th e future. Jim

Report a concern   July 20, 2018 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

I had a wonderful experience with Zerorez. The specialist moved quickly, was very respectful of my home and showed me where the problem spots were. I highly recommended their services. My pet urine spots are gone! I was so worried we would need to replace the carpets and they are good as new after Zerorez cleaned them!

Report a concern   July 20, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Fast friendly and my carpets feel nice.
Thank you
First name removed

Report a concern   July 20, 2018 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

No toxic products, fair prices , compitent service people.7

Report a concern   July 20, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough and professional- he did an excellent job and our carpets look amazing!

Report a concern   July 20, 2018 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning excellent. Think his name is Kevin? He was also excellent.

Report a concern   July 20, 2018 — Rated 10 out of 10 by Mary Hennessy Zerorez Phoenix
What do you like about our products and services?

Everything. Great service and great results

Report a concern   July 20, 2018 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Excellent and informative technicians! Chemical free cleaning.

Report a concern   July 20, 2018 — Rated 10 out of 10 by Laura Brown Zerorez Phoenix
What do you like about our products and services?

The technicians are always capable and quickly go about getting in and out of our house in a timely fashion. I'm sold on your services!

Report a concern   July 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient staff. Happy with service.

Report a concern   July 20, 2018 — Rated 7 out of 10 by B.M. Zerorez Phoenix
What could we do to improve?

Carpets and floors look good. Still smells of previous home owners dog though...

Report a concern   July 20, 2018 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Angela was great, took a lot of care and was speedy.

Report a concern   July 20, 2018 — Rated 10 out of 10 by Dennis’s Wier Zerorez Phoenix
What do you like about our products and services?

Technician was professional and very knowledgeable

Report a concern   July 20, 2018 — Rated 10 out of 10 by Ron Jones Zerorez Phoenix
What do you like about our products and services?

Friendly technicians

Report a concern   July 20, 2018 — Rated 10 out of 10 by Jenean McCarty Zerorez Phoenix
What do you like about our products and services?

Love Zerorez! The technicians are always professional and thorough. My carpets are clean and fresh and there is no chemical smell or residue! I won't use another company, ever!


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