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based on 87311 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet seems to be very clean and the service tech was very nice and polite
You didn’t. I simply no very few people with carpet.
All over a great experience our carpets look like brand new we could not be happier thank you
Your service really works, as advertised.
Everything was great!!! Thanks!
My carpets looks great and the tile is noticeably cleaner, but the grout doesn’t seem to have been cleaned at all. I think that the techs should improve processes to thoroughly clean the grout or lower prices to indicate that grout-cleaning is not a service that is offered.
We had 3 rooms done and paid the extra $40.00 per room for stain and what we thought would get rid of cat urine in 1 room. We still had stains in 2 of the rooms and the urine smell did not go away. We also bought the 2.5 gallon bottle of the empowered water. I then called the office about the urine smell and was told that 1 room would be another $250.00 to get rid of the urine/smell. So, with the smell and some stains still there after Zerorez was out, I wonder why we even bothered and wasted $300.00. We used you once before and it was great. We had told numerous people about your company. That will not longer happen. We got pricing on having our tile done and was going to do it, but now we won't. So very disappointed and angry over WASTING $300.00.
The technician was honest, knowledgeable, did a great job, and did it fast! Great price for great service
Everything. The mattress cleaning was quick and effective. Our technician was very thorough, polite and tidy.
There are a lot of carpet cleaning companies out there and have used several of them over the years. Zerorez definitely delivered. The technician, Dylan Parnell, was very courteous, professional and performed quality workmanship.
Great service
Ever thing!!
Carpet Would be a Whole lot cleaner if the vacuum-water removal stage was taken seriously and slowly. Don't your trucks have the ability to do that? Strong enough suction? Seems last couple techs just did a quick job of water removal. HATE THAT YOU CHARGE A FULL ROOM PRICE TO CLEAN A VERY SMALL AREA OF THAT ROOM. You are not cleaning a 12 x 15 room. Just a very small strip (1/4th) of it. Then nickel & dime me for anything extra.
My carpets look better than before, but still spots of stains that were not removed. I heard so much promotion in the radio about the company, that I had higher expectations.
No chemicals used
Prompt, polite , good results , exceeded expectations. That's why we are repeat customers.
Friendly service and great expierences.
Paul, your service t ech was very thorough in describing what had to be done and what he was going to do. Very nice man.
Technician was very nice and did a great job!!
That you show up on time and do a great job!! The girl I had (I think her name was Angela?) was very thorough.
The products work so well! I purchased a kit with the empowered water. I have a slider door & my dogs slobber all over it. It is incredibly difficult to clean & I've tried everything! This cuts right through it! I'm amazed.
Great customer service and family/pet friendly products.
Austin was the tech on this job. He was polite, explained everything up front, confirmed the price I was quoted over the phone and made an extra effort to make sure we both had the same expectations. He was excellent.
Carpets look great and there was no oder upon completion of process. Work was completed in a timely manner. The technition was very professional and arrived within the time frame I was given.
Great work at a reasonable cost
I wish I could remember my cleaner's name, but he was able to get out stains in the carpet this time without discoloring the carpet, which has happened twice in the past with Zerorez. He was very polite and efficient. I love that there is not the crunchy feeling and that it is more natural than other services.
My only complaint is that your computer system isn't connecting my name or address to my account. I've never moved. He thought I was a new customer and after I just had my carpet cleaned this weekend I got an email this morning saying it had been over a year and I should set up a cleaning.
The price was too high
Professional, competent, and informative technician.
Punctual and job well done
Easy to schedule on time and my carpets look great
Service is excellent