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based on 87311 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Asked for the special $111 for 3 rooms, after having you out 2 x within a year for a 4 lb dog pee area dog doesn’t live there visits house intermitently so not a major problem on previous 2 visits never said it was necessary to treat added $40 at one visit prior. This visit upsold my elderly parents from $111 to $430 the rooms are very small it’s a guest house!! I could replace the carpet at this rate!!! Will never use your service again! Used your service for years at my previous 5k square foot residence with 5 kids and NEVER paid that much! So disappointed!
the friendliness of the service provider and how well my carpet came out
No chemicals for my family or my carpet.
You can do it for free :-)
Aaron was super nice and did a great job on my mom’s carpets. There were pet stains and he was able to remove them. Carpets look like new again!
Andrew, our tech, was the best ever - knowledgeable, focused and meticulously thorough throughout. He was very well organized and restored the carpet in every room to look almost like new! We were really impressed, so much so, that we delayed putting the furniture back on the floor for two days, just so we could admire the fresh new look. Our carpets have never looked better! Thank you Andrew! You served us well . . . .
My carpets look great! Paul, the young man who completed the process was very professional, polite, and did a great job explaining the process and our options.
The service tech was very nice and professional, the results on our house were amazing.
Our technician was very polite, professional and hard working. I feel she did her absolute best, and was very cautious when handling the equipment around the walls and furniture. Great job!
The cleaning method is great. No excess water or squishy carpets. I had an area rug cleaned that is at least 9 years old and it looks literally brand new. Also a living room chair and ottoman which had stains is completely clean. Extremely satisfied with service!
On Time. Professional. Done exactly to plan and price. Looks great.
Fast and friendly service, no odor with product, dried quickly! Great first experience!
You definitely cleaned my carpets. They were just really wet when the gentleman left.
Mike and ruben did an excellent job. Mike was very knowledgeable and addressed each spot i was concerned about! My problem room took around 3 hours to complete and they worked diligently to get all the spots out. They even got slime out of the carpet (impressed)!!!
Thanks again for all your time and hardwork!!!! My kids room is now odor-free!!!!
The stains that were treated didn’t come out. This additional service was $80.
Service was excellent and the carpet looks brand new.
You were prompt and thorough.
When your friendly staff are finished my house feels so clean!!! I love Zerorez!!!
My pet stained carpet looks brand new again. It was a bit pricey but I’m sold on the quality of work!
Everything was great! Job was done quickly and thoroughly. Jeff did a fantastic job!
Yes!
It did a good job on most areas. Some of the spots just would not come out. Maybe next time. Thanks,,,, First name removed
Best product on the market,plus Peter is a great employee.Knows his job and is very polite.
Will continue to use Zerorez.
Service was great! We are very happy.
It was very easy to schedule an appointment, the technician was very friendly, and the carpets look great.
Great service! Thanks!
such great service and had a great tech
First, the booking process is extremely simple; the two hour service window is pretty reasonable. The day of my appointment, I was called an hour early by Zerorez to see if it was okay for the technician to come early. I was free and he showed up ten minutes later. The technician, Nathan Stafford, introduced himself and asked to come inside. Extremely polite and he had fantastic customer service throughout the entire appointment. He offered a few upgrades because of the condition my carpet was in however was never pushy or "cars salesman" like. Carpets cleaned great and the area's with fans dried up in only a few hours! The hallways where there is limited air flow/lack of fans are still drying but no big deal. They look great! I would highly recommend Zerorez again!
MY WHOLE HOUSE SMELLED BETTER, THEY GOT UP STAINS THAT I THOUGHT WERE NOT CLEANABLE.
Bait and switch. Too many complaints to write in an email.