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based on 87310 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the man that came out to clean our rugs...Tyrell was wonderful and did a good job..I think it is pricy but I hope worth it.
I didnt appriciate getting feedback that our carpet needed replaced. But course i knew that, i justed needed my carpet looking better for my daughters Bridal Shower. And the added cost for a little hall was disappointing.
We've noticed after several years of using Zerorez, our carpets look better than ever. So clean and fresh. No heavy fragrances like typical steam cleaning. Its true that after a few cleanings, the clean is even better now than the first 2 times.
It was fast and really cleaned the carpets well.
The end result was wonderful. Our technician, Robbie McKinnon, was kind, helpful and a hard worker!
My carpet looks like new. I am very happy with results.
natural
It will be two weeks tomorrow that my carpets were cleaned. I paid almost $700. I called in to report that the tech had left some lighter colored spots behind, like he overcleaned or scrubbed the carpet too much. I was initially told this was impossible, that your products don't bleach the carpet. Well something happened! My carpets have been cleaned numerous times and this has never happened, ever! I pointed it out to the tech and he said that can happen sometimes and brushed it off like it wasn't a big deal. I have sent pictures in via text, didn't hear back for a few days, played phone tag for another few days, was told I would hear from someone about stopping by to take a look. I need my carpet fixed or a refund, that is how you make it right.
Always are very courteous, timely, and do an excellent job. The only issue I had was that I wanted a bottle of the cleaner, and none was available. Only the gallon size. Other than that, I was very happy with my service and will continue to use them.
I would hate to see the water in the tank after you scrubbed the carpet at our rental house, especially since it was supposed to have been done when the renters moved out. Extremely happy with the results.
Fast, Easy, and Always Deliver!!!
You have the best technicians. So thorough. So professional. So friendly. It was a fantastic experience, and my carpets look great.
Bad Job
My tech was awesome and very friendly. Did an awesome job on my carpets! They looked a 100 times better and I have 5 dogs so it was not an easy job!
Everything good
My carpets look great after your techs leave.
Troy was prompt, courteous and professional. He did a great job and my carpets and tile are clean and look brand new.
The technician and service.
The carpet is dry so fast after the cleaning
No chemical feel or smell.
We had a small accident on our carpet in less than a week the top fiber of our carpet which I understand is what your entity focuses on cleaning which come together and disgusting so we had to shampoo her carpet or have the top layer of our carpet cleaned Your company volunteered to come back out and clean our carpets but we had to have them cleaned before you could come out it was an emergency situation I contacted your company and asked if I could obtain even a partial refund which is what my credit card company suggested you are completely uncooperative I’d work with you in the past I will write a very negative review I will publicly and socially let every company or person that I work with le I contacted your company and asked if I could obtain even a partial refund which is what my credit card company suggested you are completely uncooperative I’d work with you in the past I will write a very negative review I will publicly and socially let every company or person that I work with no to never work with you and that’s with every office that we own and with the several hundred people that we went into every day
Tech was very good
The Product you used cleaned the carpets very well and the Technician was very punctual and professional.
The professionalism of the carpet techs
Dylan was knowledgeable and took his time to ensure the carpet was cleaned thoroughly. thank you.
Got out spots in the carpet
Dried fast
No odor
The cleanest my carpets have ever gotten from any company I’ve used in the past 20 years of domestic care. No chemical smells, just very clean feeling and smelling carpet. I also love that it truly only takes 8hrs dry time max for my high traffic areas! I’ll never leave Zerorez!
The carpet cleaner was nice, professional and quick. He did a great job. My carpet looks great.
Completely natural.
Excellent customer service