Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87310 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 5, 2018 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I didn't has to wait weeks but only a few days for an appointment. Tech was professional, completed the job in a timely manner and did a good job. the job was affordable.

Report a concern   August 5, 2018 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Emileano was terrific.

Report a concern   August 5, 2018 — Rated 9 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

right on time, carpets look great. great service

Report a concern   August 5, 2018 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Punctual, professional service and got the carpet clean

Report a concern   August 5, 2018 — Rated 0 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was an issue with scheduling. My bar stools aren’t clean nor is my rug. I was overcharged by $126.00. Overall it wasn’t worth the money. I would have preferred to spend double and get my items clean.

Report a concern   August 5, 2018 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Very friendly,’personable, works hard and did an excellent job!

Report a concern   August 4, 2018 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Friendly service professional. Job well done, no chemical smell.

Report a concern   August 4, 2018 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

On time and great product and people.

Report a concern   August 4, 2018 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

The service guy did a quick calculation to give me a final price and then he got right to work. He was very personable and used the corner protect4oers and the booties for my home.

Report a concern   August 4, 2018 — Rated 9 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals.

Report a concern   August 4, 2018 — Rated 10 out of 10 by Romelia Gutierrez Zerorez Phoenix
What do you like about our products and services?

The amazing service!

Report a concern   August 4, 2018 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

The gentleman that did our carpets was very professional!!

Report a concern   August 4, 2018 — Rated 0 out of 10 by C.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician went through things in my closet and stole a necklace
I left a message and none called me back. I then called and spoke with someone that said the manager would call me. Again never received a call. We have used this company before but will never again. I cant believe that someone would not even call me back ridiculous and not customer service oriented in anyway. Very disappointed!

Report a concern   August 4, 2018 — Rated 10 out of 10 by C.M.B. Zerorez Phoenix
What do you like about our products and services?

Friendly service and the process dries faster than other carpet cleaning methods.

Report a concern   August 4, 2018 — Rated 10 out of 10 by Elizabeth Sturgis Zerorez Phoenix
What do you like about our products and services?

Technician was on time, did a thorough job. Our floors and room rugs feel amazing! He explained what he was going to do and gave us our price before he started.

This is the second time we have used your company and will definitely use you again! Have already recommended you to co-workers!

Report a concern   August 4, 2018 — Rated 6 out of 10 by A.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The strains didn't come out.

Report a concern   August 4, 2018 — Rated 10 out of 10 by Matthew Roberts Zerorez Phoenix
What do you like about our products and services?

He was very professional and efficient and I would let him clean my carpets again!

Report a concern   August 4, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Great work!

Report a concern   August 3, 2018 — Rated 0 out of 10 by N.Q. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I would like a refund . Am not happy at all with the services.

Report a concern   August 3, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Great employees and a good job done.

Report a concern   August 3, 2018 — Rated 10 out of 10 by B.Z. Zerorez Phoenix
What do you like about our products and services?

A lot of the stains in the carpet were removed. The pet treatment was great I can now let my grandkids walk barefoot in my home.

Report a concern   August 3, 2018 — Rated 10 out of 10 by Evert Mueller Zerorez Phoenix
What do you like about our products and services?

Tech Dylan Parnell was very determined to clean old carpets that were very dirty. He was helpful in explaining what was necessary to obtain a good result.

Report a concern   August 3, 2018 — Rated 8 out of 10 by S.E. Zerorez Phoenix
What could we do to improve?

Carpet cleaning was fine but I had 3 bar stools cleaned and the results were marginal. I would not recommend furniture cleaning by Zerorez.

Report a concern   August 3, 2018 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid $300 dollars to have my carpets cleaned. The service was here for 90min, and today ... (they were cleaned on Tuesday afternoon, so not even 3 full days later I ran my spot cleaner over 2 very small areas and got the same filthy gross water I got before they were cleaned. The odor I was trying to get rid of may actually be worse and I have no sense that my carpets are actually clean. I offered to pay more for additional treatments ... and I ended up paying almost double the ‘base’ price. I was clear on what was important to me and while
I don’t expect perfect It would be great to have at least a sense of improvement. I have photos of the water I just pulled out of my carpet. It’s disgusting.

Report a concern   August 3, 2018 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

It was a good experience overall

Report a concern   August 3, 2018 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Does not leave residue

Report a concern   August 3, 2018 — Rated 10 out of 10 by Nancy Chaudoin Zerorez Phoenix
What do you like about our products and services?

The service man was very polite and professional. He knew what he was doing and did a fantastic job. Our carpet and chair look brand new. My daughter recommended Zerorez to me and I would recommend Zerorez to everyone!.

Report a concern   August 3, 2018 — Rated 10 out of 10 by Alyssa Ferris Zerorez Phoenix
What do you like about our products and services?

Chris was very professional and got the job done rather quickly! My unit was by no means easily accessible, however, chris was up for the challenge and got the job done.

Report a concern   August 3, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Techs are helpful, ambitious, and thorough...good workers. Carpets look terrific even though they are 12 years old.

Report a concern   August 3, 2018 — Rated 10 out of 10 by Sheila Butler Zerorez Phoenix
What do you like about our products and services?

Zack did a marvelous job cleaning our carpets. All the major stains are gone and the carpet smells fresh!!!!

Thx Zack

George and Sheila


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