Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87781 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 10, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Quick, friendly thorough service

Report a concern   July 10, 2019 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Lack of soap

Report a concern   July 10, 2019 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Great!

Report a concern   July 10, 2019 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Arrived on time. Professional. Carpets look and FEEL great!

Report a concern   July 10, 2019 — Rated 10 out of 10 by Renee Bigler Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable, informative, and respectful of our home. The cleaning results met our expectations and I would not hesitate to use Zerorez in the future.

Report a concern   July 10, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The customer service was great! The carpets turned out nicely and dried quickly.

Report a concern   July 10, 2019 — Rated 9 out of 10 by E.T. Zerorez Phoenix
What do you like about our products and services?

Does not have chemical smell

Report a concern   July 10, 2019 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Nice guy who cleaned our carpet. I forget his name, but it's in your records. Carpet was pretty dry in 4-6 hours, fully dry in all areas not long after that. Good job, good results. Thank you.

Report a concern   July 10, 2019 — Rated 7 out of 10 by L.K. Zerorez Phoenix
What could we do to improve?

I think the price was high for the time spent and the carpet still smelled of dog urine

Report a concern   July 10, 2019 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Very prompt and professional work.
Good cleaning results too!

Report a concern   July 10, 2019 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

drys fast

Report a concern   July 10, 2019 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

Great technician

Report a concern   July 10, 2019 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

our tech was courteous, professional and diligent. we are very pleased with the results of our carpet/ tile/ grout cleaning. First name removed

Report a concern   July 10, 2019 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Great service..prompt and professional

Report a concern   July 10, 2019 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Promptness and professional.

Report a concern   July 10, 2019 — Rated 9 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Very professional did a real good job

Report a concern   July 10, 2019 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

The carpet looked a lot better than I expected

Report a concern   July 10, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Your two guys did a great job!! They cleaned the carpet so that it looks so much better. The tile is clean and the grout is sealed. Your workers were professional and respectful. I am very pleased. I wish I could remember their name.

Report a concern   July 10, 2019 — Rated 10 out of 10 by Chelsea Mulligan Zerorez Phoenix
What do you like about our products and services?

The technician was incredibly informed and able to communicate effectively. Carpets feel and look clean.

Report a concern   July 9, 2019 — Rated 10 out of 10 by Lisa Chandler Zerorez Phoenix
What do you like about our products and services?

My carpet feels clean because it Is clean. I won't use anyone else because I know what I am going to get when Zerorez does my carpet and tile.

Report a concern   July 9, 2019 — Rated 10 out of 10 by F.B. Zerorez Phoenix
What do you like about our products and services?

You got a really soiled rug cleaned. The more it drys the better it’s looking.

Report a concern   July 9, 2019 — Rated 0 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It smelt good for about 2 days for the room upstairs. The living room smelt the same like nothing was done

Report a concern   July 9, 2019 — Rated 10 out of 10 by Carl Avery Zerorez Phoenix
What do you like about our products and services?

Our tech was amazing and I do mean amazing. Zerorez has been our choice for carpeting cleaning for years! It is hard to top our previous tech's but Jose did. Professional from the moment he arrived and our carpeting and tiles looks the best is ever has. I would like to thank him again and hope is recognized for being an amazing person and a tremendous asset to Zerorez. We expected the best and we got even better.

Report a concern   July 9, 2019 — Rated 9 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

My carpets dried very fast and my home didn't smell like chemicals.

Report a concern   July 9, 2019 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

We have used Zerorez for a number of years, always have been very satisfied. This time was great, Michael was our tech the other day and did great job. He was on time, he answered our questions. So YES I would recommend ZEROREZ for carpet cleaning.

Thank you

Report a concern   July 9, 2019 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Carpets and floors always look great great staff and quick dry time

Report a concern   July 9, 2019 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had a 2-4 appointment,we got a call asking if you could come early wasn't home at the time. I got home and your man was here,and my furniture wasn't moved,thought I had 2 hours to do it. This made me very rushed and not happy that someone would come without clearing it with me.When I moved the sofa for him to clean he told that I could now move it back. The carpet was wet and the sofa legs are wood,I ask if he didn't something to put under the legs. I was told yes in the truck,which he then went and got after I ask.
I then gave him my American Express to pay and was told we don't accept AX.American Express is the only card I ever use,l have a bank card but had never used it. My policy is if you don't accept AX I go elsewhere.There was to many negatives with your service that day for me to use your service in the future.

Report a concern   July 9, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and professional I couldn’t be more pleased with the work that was done

Report a concern   July 9, 2019 — Rated 10 out of 10 by H.H. Zerorez Phoenix
What do you like about our products and services?

The person who cleaned our rugs was very good, friendly, and professional. He explained what he was going to be doing and immediately got to work.

Report a concern   July 9, 2019 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and knowledgeable tech. Did a great job, carpet looks great and it did dry faster than other services.


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