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based on 87781 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough....carpets stay clean longer. Techs professional
The service I received from zerorez was outstanding. The service technician that went and rendered his service was exemplary and professional. This company has the appeal and know how to "take care of business" as offered. Thank you zerorez.
Wow, what difference! Traffic stains other companies couldn’t get out, Zerorez did. My carpets look new again. I’ll be a return customer for sure! Try them you won’t be disappointed.
Quick service, & good cleaning
Consistency of service
The work is fantastic. Eric came to my house, cleaned 3 rooms of carpet and atwo love seats that had been used exclusively by my late dog for the past 14 years. The units are about 45 years old. When Eric finished, it was like nigtht and day. He worked his fanny off and did one heck of a job. He cares about the work he does and it shows. He perforrmed the same miracles on some very dark spots on my carpets also. I already have had Zerorez at my offfice two or three times. Not that I am the boss, but they listened and were very happy with the work Zerorez did.
Thank you for having such caring craftsmen taking care of your custoomers. Eric should get at least an 11 or 12 in a 1 to 10 rating.
Fast, efficient and friendly!!
Love the clean feel and look of my carpets when cleaned by Zerorez We will keep using them and highly recommend this service.
Looks great and Austin is awesome.
My carpet is extremely clean, and the service person, Paul, was efficient, professional, and helpful. The next time I receive your service I would love to get to Paul back.
I was able to get appt quickly and upholstery cleaning I had done looks great!
Good scheduling and the technician was thorough and courteous
Was pleased that he removed former stains on carpet when we bought the house and to remove
Pet stains.
The carpet cleaned up perfectly, and the technician was very polite and component! I would definitely use Zerorez again and recommend them to friends!
I’ve still got a big spot right in the middle of my kitchen doorway where you walk not very happy about that it should’ve come out
No chemicals
I liked the way Zerorez products cleans the carpets. I'm very impressed with the politeness of the service person. The upsell is a little over-the-top. It would be easy to start at the base price and add an additional $400-$500 to the bill. The upsell is designed to try to influence the customer to make snap decisions that may not be in their best interests. I will say, however, that when told "No", the service person was, again, very polite and respectful.
Efficient and effective job well done!
Absolutely everything!!
Well your technicians seem to be good at what thy do and I'm very happy with the work your company does.
This was our first time using Zerorez. The technician arrived as scheduled and verified our project and went right to work. The area rugs look very clean and fresh.
No perfume smell. No sticky carpet. Did a really nice job on dirty grouting. On time. Professional.
The service technician was great! Very friendly and was right on time! I will continue to use Zero Rez!
Tech was awesome .. did a great job
The technician was helpful, quick and professional.
Your staff is always polite and considerate. The products are good and always get the job done!
Carpet appears to be clean. Tech is very curtious.
I like it because it is chemical free and doesn’t excellent job of cleaning the carpets. Able, the young man that did the cleaning, Who is outstanding from the moment he said hello at my front door. He was very personable and is a tremendous asset to your company! He made sure I was satisfied with his work upon completion.I hope you keep him for a long time!
The person that cleaned seemed set on up saleing. I found him to be rude as he explained that he “documented the history and our conversation regarding the condition of my carpet.” I am the customer and was simply hoping to have my carpets cleaned. He also explained - after I paid the extra fee for the pet stain - that it was unlikely that it would be removed and that if I really wanted it removed I needed another service that would cost $75 per spot. He never mentioned this service as he stated I originally only needed the $50 service (which was a special discount just for me). I wouldn’t have done it if it wasn’t going to resolve the issue.
When I used Zero R before notes were not taken... I felt as if he was trying to humiliate me. There was a second person with him, who seemed nice enough l, but never spoke. I am not sure if he was in training or what...
Either way I do not recommend this person as a solid representative for the company.
Have always had good results with Zerorez. The cleaning is good, the prices fair and the technicians are good. This time we had Joshua who did an excellent job, worked very hard and communicated well and made sure we were completely satisfied with the job before he left.