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based on 87261 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had very soft carpet before it was cleaned and now it’s crusty
The only suggestion I have would be to show the home owner the dirty water being pulled out. It would be nice to see how much is being cleaned.
The technician was on time, very professional and nice. He was very knowledgeable and explained everything. He had me point out any areas of concern and treated those first. He was able to get out the ketchup on spilled on the carpet...oh joy. The best thing is my whole house smells great and my carpets don't crunch. I recommend my tech he was so thorough.
Good job. Well done. Nice results.
Jeff was very professional and nice. He was super-thorough and did not speed through the process. My car hasn't looked this good since I bought it and my carpets and tile are like new. Thank you Jeff for reminding me why I used to use Zerorez in my prior houses and why I will be a repeat customer from here on out!
Very good service from Dion. The rugs look great. Thank you. Nancy and Bill
The tech was great, professional and detailed oriented. The act of scheduling an appointment was frustrating. I had 4 different names I was dealing with. Tried to call Patty back, got someone else, then two more after that. Seemed very sloppy
The technician was on time however less than 15 minutes into the job he hit the water supply behind the toilet causing it to burst. Damage was done wherein a plumber was needed to repair the pipe along with a water remediation company was brought in as there was water damage behind the walls. This resulted in baseboards being removed from a freshly painted home (ready to go on the market) and fans/dehumidifiers having to be placed in the home for a minimum of 48 hours. After that, new baseboards will have to be installed and repainted. Not to mention... during the tile cleaning, the technician put protectors on the corners of the rooms however I had to call back in the painter to touch up the corners where the technician's cleaning hose caused damage.
I am very happy with the results of my recent carpet cleaning. Joshua was very informative and professional throughout the cleaning process. He was able to remove stains other companies had charged me extra for, and still had not remove them completely. I would highly recommend zero Rez and Joshua to anyone.
Zerorez runs a very professional business. Appointment setup is professional, the notification process prior to the driver arriving is good, and your carpet cleaners are very professional. The carpets are not crunchy after they dry - there is no left over residue.
Love it highly recommended Technician Abraham P. Was awesome explained everything about what he was going to do very personal vert kind well call again for my next service.
Pricing. If the overall pricing was less, we would use your services more often.
Very professional and knowledgeable. Carpets looked great when they were done.
Very Efficient and ECO friendly products. Did an excellent job cleaning my carpet and upholstery.
. Courteous service and a product that works!
I didn't think it looked any cleaner than the last people who cleaned my carpets.
Very professional, excellent workmanship, extremely happy with the results.
Fast, Efficient, Great Price
My first time using Zerorez and I was very satisfied with the service and the technician and the final result!
No soap to attract more dirt. Keeping shoes off inside is a good practice & especially now.
It's been about 6 mos. Since we cleaned our carpets, but after all was dried, there was not much noticable difference. We realize too that our carpet looks good & isn't really worn, is if good quality & pad too, but wondering if there is a treatment that can help to get more dirt off the stairs where there is constant traffic???
Excellent quality service.
The process was very effective. Carpet and travertine look new again.
My carpet looks like new , and the guy that did the cleaning was so nice. I will definitely use them again. I also want to let them clean my sofas.
Great company and the staff are professional and courteous!!
Several areas behind doors were not cleaned.
the tech was amazing!!
I’ve been a longtime customer and while I love the service this last service was by far the best clean! My tech took the extra time to revive and bring my couch back to live. Many thanks!
Great cleaning got stains out I didn’t think possible
Your process & chemicals.
Our technician was amazing!!!