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based on 34659 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Update your equipment so there are n issues
I especially appreciate having the same technician every year. Jorge is polite, professional and does an excellent job! Always calls 30 minutes prior to appointment and is on time!
Everything
Good service but your company truck was leaking oil on my pavers.
Reasonable price, great customer service.
Knowledgeable and ON TIME!
Good job.
Service guy got here on time was respectful got job done quickly and efficiently. My carpet look great!
We love our guy who services us. Matt.
I did not have a good experience this last time even though I've had many great experiences in the past. I had scheduled this appointment, and have been scheduling more appointments in the last year due to a new pet and needing frequent pet stain cleaning. Obviously, these pet stains don't always fall within your standard options (eg. 2-3 rooms cleaning or 1 hallway) but generally have been in my hallways that are preceded by a "walkway" from the stairs (eg. where traffic goes). In the past, the technicians understood that if I just have 1-2 pet stains, one being in the hallway and the other in the lead-in walkway (all in one straight line), they would just kindly clean the straight path I needed and charge me what was most accurate based on your guidelines. My hallways are about 10 feet and in two places it turns (L shaped) but all hallways are approx. 10 feet (for example, 3 total hallways, each 10 feet, one center and two side hallways turning right & left). In the past, if a pet stain was in the center hallway but also in the lead-in walkway, the technician just cleaned the line/area connecting the stains. For this small amount, I'm being charged a minimum of $135 because it's what I need and don't want to clean other areas as it's disruptive to have your home with wet carpet plus a pet. However, this time, the technician made is so difficult for me to get the 2 pet stains cleaned, one which was in my bedroom and the other in the lead-in walkway. This was all in the same "straight path" I mentioned before but the stains were just in random places. I ordered 1 hallway because it could be seen as such since you mention up to 20 feet, but the technician said you don't work that way. I said then charge me 2 hallways or what makes most sense but I don't need to start cleaning the whole room. So is Zerorez now forcing me to clean full rooms for 2 pet stains that happen to be 1) in the bedroom and 2) in the lead-in walkway that is part of the larger family room? I felt this new technician didn't work with the logic of the situation and was just focused on how cleaning should go. I just needed 2 pet stains cleaned regardless of where they fall. I have been very happy with Zerorez but now will think twice if I need pet stain cleaning if you can't work with logic of what the customer needs. No customer should be forced to clean an entire room or new "area" because pet stains fall where they do.
Chris did an excellent job at cleaning my dirty carpet.
I like that they are safe for my children and dog, and very effective.
Thorough cleaning, no soaking wet carpet, dries very quickly, friendly service techs
The service provider was friendly and the carpet cleaning turned out great.
The communication from the technician was very helpful.
Zerorez carpet cleaners are prompt and efficient. It is easy to set up appointments through the website. They are clean, professional and no stain is too hard for them to handle. I would 100% recommend them to my friends and family.
Very fast and did a great job.
Robert my technician was very accommodating and did a thorough cleaning for me
The product is effective but most importantly the service man are informative, on time and nice.
Everything!
Zerorez technicians are always friendly. They do a great job cleaning my carpets and my carpets dry quickly.
Eduardo kept us updated and arrived on time. Did an excellent job in cleaning the carpets. Courteous and professional.
Repeat customer because of the quality work with excellent results. Xavier was customer focused and did an outstanding job! I’ll only use Zerorez!
on time and did a great job!!
Very professional. In and out with no issues. Carpet looks like new! Will be using them on a recurring basis.
My technician Maurice did an excellent job. I will definitely continue to use Zerorez
Everything from making an appointment, the technician, the great result to clean up is expert. Have always used Zerorez for over 25 years.
Always call half an hour before arrival.
Always show up during two hour window reserved.
Carpet dries within 24 hours.
Leaves plastic booties if we need to walk on damp carpet.
Carpets cleaned - even most stains removed.
No odor.
No residue!
Jeff was a very good technician. He came over prepared to work and set up his equipment.
He was fast complete and recommended that I do the walkway to the three bedrooms as there was ample traffic. He asked about any areas that needed attention and suggested that I get the carpets and stairs done every 6-12 months. He was professional, hard working and gave me literature to contact again.
Enjoy having cleaner stairs and upstairs and considering an annual visit from zero rez again
Thank you Jeff for a job well done.
First name removed Farrell
25 Merano
Laguna Niguel, CA 92677
Your treatment did not work on my high traffic areas, but my shampoo cleaner from Bissel will clean it .