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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Follow thru. Although Daniel was very amicable and accommodating, I was surprised to find that all the furniture items he told me he would move and put back with protectors to prevent marking of carpet. It seemed that the two small upholsutered chairs and settee had not been moved. He had offered that it would be done that way. Otherwise, we were very pleased with the customer contact and follow up as well as the neatness..
In fact, I was stunned to find the above overlooked when all other parts of the Rez experience was good.
The service itself was fantastic. My complaint is over the fact that my first a
Put was canceled and re scheduled for following day and then was 2 hrs later than promised
You ge my carpets cleaned and they stay cleaner longer than any other service
The rep was very nice and helpful!
Prompt, efficient and effective.
Very fresh look and smell after cleaning
All good except one place that still has a dark area.
I love that no soap or detergent is used.
Friendly, polite, professional
Clean thorough and courteous.
On time, quality work, professional at a competitive price.
Honesty and reliability from service tech. Cleaning is always flawless!
The service technicians that come out are always polite, careful and well trained.
Brett did a great job. Your people are your competive advantage.
Our carpets are over 6 years old and we've only had zerorez clean them. They look great!
Our kitchen tiles were cleaned and sealed to our satisfaction
Our technician did a beautiful job! He was able to make our carpet and furniture look like new. We have rescheduled him to come back to clean and repair an additional area. We will never use another service again.
Clear carpet with little inconvenience?
I like that the carpets come clean and stay that way. I like that if there is a problem, you return at no charge to fix what isn't working correctly. I like that your service people are courteous and very personable. I thank you.
My carpet looks and feels clean
Great service every time!
Please inform people up front of the minimum dollar amount for service and also of the service fee. The cleaning was excellent and I will call again.
I have had zeroez out 3 times to clean our carpets and everytime the person shows up on time clean and the job is done in a very short amount of time. When they leave our carpets look new again even the pet stains are gone. This was Matt's second time at our house and we felt very comfortable with him doing the job. He was informative and gave us some tips on how to deal with any additional pet stains.
Robert Keith did a wonderful job. My carpets are cleaner than I thought they could be! He was polite and friendly.
That you do not use chemical and the represented that you sent to our house was very professional and did a great job.
The product is good and your workmen have always been very professional and nice.
Carpets come out really clean.
Quality and professionalism
People I interacted with were great from the phone to Dennis who came to my house. I was a little disappointed that equipment broke while cleaning and Dennis had to come back and I was charged another $15 water fee.
He worked hard, did a great job and very informative.