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based on 34625 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time
Friendly
Professional
Job done well
Not all stains are gone, but it looks way better than before he came
Friendly, professional service!
Excellent service. 30-year carpet looks like new.
A+A+A+
We have used Zerorez services for several years now & have always been extremely satisfied. This time of cleaning 4 rooms was no different! Francisco did an excellent job in getting out some stains & our carpeting, which is several years old now, looks brand new & feels wonderfully soft. We feel we can always depend on Zerorez to do the best job possible!
The reps that come out are always communicative about ETA’s, courteous and knowledgeable. My carpet is terrible but they manage to give it some more life, I’m always happy with the results.
Technician was prompt and very professional and pleasant. Did a thorough job.
The lining UNDER and on top of carpets buckled badly. I called to see if it could be fixed and they said that they only clean the surface! Steam goes down and it is a mess! The gal referred me to a carpet repair!!! It is a huge job as I have furniture on top.
I am sooo disappointed and NO offer for help to smooth it out!!
I was hoping to sell my home soon and now I cannot!
First name removed Pruesssing
Fast, clean and friendly
Arrived on time - even a little early, quick, did a great job
The person who scheduled the job was knowledgeable and helpful. The person who actually cleaned the carpets was friendly, meticulous and did a great job.
Alex Diaz did a great job, im very happy with how the capets turned out.
Jason Dove did a great job
it looks better than your other technicians
I like knowing my carpets have no soap residue on them after being cleaned! I also like the customer service provded from when I schedule the cleaning to the friendly and knowledgeable technicians that clean my carpets. Thank you for great service! My daughter is now using XeroRez to clean her carpets!
Good customer service making appointment and the actual service provider. Very fast and on time.
You do not use harsh soaps or harsh chemicals
When I had a problem following the cleaning, the tech (Eric) came back and corrected it.
Brendan was exceptionally polite, caring and did an excellent job. You have a gym of an employee in this young man.
Came on time. Made sure floor was covered to prevent getting them wet. Cleaned up when done.
I have contacted your team requesting a refund on a love seat which still had dirt marks and stains after cleaning. I also spoke to a representative who said she would bring it to her managers attention and he would get back to me. Nothing has been done and I never heard back from anyone. It has been over a week and I have expressed my concerns and suggested it might be time to take my criticism to social media. I had to have clean surfaces because of surgery so I washed the covers on the sofa and used dove and stains and dirt came out. Shall I write this in a review on social media?
My carpets look great. He worked hard and did a good job. Wish I could have gotten the area rug too but the charge was way too much for what I was already spending to clean 4 rooms and living room. I would highly recommend them.
Sal , your technician was very good
This was the first time trying this service. I had 300 sf (9 area rugs) to clean. It would have been nice to get a discount - not even the $50 off coupon could be applied since they were area rugs. So it was a little over $500. But they are clean now. It was a gray May day, but most dried in a few hours. The tech was hesitant to clean the braided rug, but I assured him it wasn't wool, cotton, or jute, just some synthetic and it cleaned up and dried great. Thank you.
Amazing initial call with customer service rep, clear expectations and communication from the service provider, excellent and fast service. Great price.
Your service technician was amazing from start to finish.
I had! a large stain in our living room (coffee) and it was not cleaned for 3 weeks! i was so
convinced that this staiin was not going to clean and I was ready to order new carpeting!
After the cleaning and the carpet dried there is not a single spot of this horrible stain!😊
Friendly staff. Excellent service.
your services are always what we expect. the online appointment process was quick and easy. Your technician was very professional. thanks.
I’ve never use Zerorez before, I’m glad I did!
He did a great job,my office looks great very clean.
Thank you
Professional and courteous in addition to exceptional carpet cleaning..